Horrible, horrible experience at this place....
After some good raves from friends, I decided to check it out as a potential place to have my hair done for my wedding. I made the appointment via the website and communicated to the person responding to me what I was looking for and my wedding date. I had to wait two weeks for an appointment not in the middle of the day. When I showed up, I sat, waiting for about 20 minutes. Finally the receptionist figured out that, whoops, they had given another girl, a walk-in looking for a blow out, my appointment, and she had already been shampooed, etc. So they leave the girl sitting in a chair with a wet head while they called another stylist who had walked out to run an errand because they told her her appointment was "missing" which I witnessed because I was sitting in front of reception the entire time this was going on...
Finally, I am sitting in the chair with the stylist booked via the website, and before we got going, I wanted confirm with her that she did have availability on my wedding date. Another whoops, she actually did not work Saturdays... never had! So the dolt who booked my appointment somehow did not know this or never thought through the logistics of the wedding date, although I had clearly said Saturday.
So they had another stylist step in and oscillate between coloring someone else's hair and advising an assistant on how to do my hair. While the finished product was alright, although nothing to rave about, the terrible experience didn't end there.
Turns out they were booked up on the date of my wedding, and the receptionist kept sighing audibly with annoyance - with me - as she tried to fit me and my two bridesmaids into the calendar. Again, I had PROVIDED MY WEDDING DATE with the original request for an appointment. So the fact that I would need an appointment on that day should not have been a surprise or if they were booked it could have been communicated to me ahead of time. And the attitude that was flying of complete indifference and annoyance was insane, I mean, not for nothing, getting married is kinda a big deal. I also tried to make an appointment with the stylist who had just directed my hairdo for a cut beforehand.
She only had an open appointment on a Wednesday evening. I had another appointment that day and I called up and moved the second appointment to Thursday - in front of the stylist and receptionist - and booked the cut on Wednesday.
The following Tuesday, I got a call from the salon, the stylist had to leave early tomorrow, could we move my appointment to Thursday? I mean, seriously, they knew I had already moved an appointment to Thursday to accommodate the stylist's availability, and now rather than keep the appointment, she wanted to leave early. I calmly explained that no, I would not move the appointment, I had something else booked that day, could she possible stay a little late and keep the appointment with me? Nope, she had to leave early. At this point, I gave up, lost it and canceled the appointment. And canceled the other three appointments for the wedding day.
The whole experience was unprofessional and frustrating. I called Bumble & Bumble Downtown immediately after getting off the phone with Slope Suds and had all appointments re-booked with no hassle in minutes with complete courtesy and a genuine helpful attitude. Plus, my hair looked great. This is how its done, Slope Suds, call B&B and take notes!!! read more