I have been using Sloan's pharmacy in Manheim for about 5 years, and for the most part, I really truly love them over CVS. I never have to wait very long, and unlike CVS, their staff are super kind, and knowledgable. Also, the Pharmacist is pretty good at coming out to talk to me whenever I am starting a new prescription to tell me how it works/ how to take it, etc.
This week however I have had two bad interactions with them where I had left feeling frustrated. My toddler had bronchitis and needed breathing treatments every 4 hours. I went to Sloan's and asked if they had a nebulizer, and they said they had one on it's way, but it would be in by 11 am. They said they would call me when they had it. at 1, I called and asked if they had it, and they said it was not yet received, but I was welcome to wait until it came in around 4. I needed it before then, so then they told me that the nebulizer had not yet left the Etown Sloan's, and I was welcome to pick it up there, so that's what I did. (That wasn't awful, but it was annoying.)
The second thing that happened with them this week was when they shorted my daughter 2 days worth of medicine. I called to notify them of their mistake, and the pharmacist informed me that, he's been doing this for 20 years, and doesn't make mistakes. We all make mistakes sir. Then, he told me that I was "welcome to call my daughter's doctor, get a new prescription made, but that my insurance probably wouldn't cover it." and was just super snarky about it. I left feeling cheated out of my daughter's medicine, and upset that this guy thought he was the Jesus of pharmaceuticals.
I will more than likely go back to Sloans because they are way better than CVS, but a few more interactions like this and I will make the switch to another pharmacy. read more