Love Sloans. Quick turn around on all my many scripts. Don't yell out what you are getting for…read more everyone tho know. Pharmacist will always check with you on new scripts and advise thou on them. Every person there has always been very friendly. Sloans in Manheim is about using a local, home town store who is always looking out for your welfare. Use to get my scripts from a large drug store in town. Remember feeling so sick and stopping to get a called in script only to have to sit and wait anyway. Also the time my son was having trouble breathing and barely being able to breathe. When I called for his inhaler was told it would take 4 hrs to fill. Said it was an emergency... too bad. Changed to Sloans at least 10 years ago. Have never heard a single problem with them.

Once again, and I guess I could say still above and beyond fantastic customer service. Called at…read more10am with a list of like 15 meds to be transferred over from the local crappy CVS. Called. Within an hour, they not only had all the scripts transferred, but also had them filled. Plus they received 2 more in from the doctor and they also prepared them. The bill, even with insurance copays, was somehow much much cheaper than CVS (apparently even though it's the same insurance, CVS charges more towards copays than sloans does). Everyone was helpful and friendly and fast! I love they have the hometown feel, know your face and name (they're saying hi to me by name before I even hit the counter), and genuinely care about you. Love the staff, love Tim, love their customer service, and am beyond thrilled at their med availability and ability to order in quickly what they don't stock! Many kudos!

Overall I like CVS STORE because of its convenient proximity to my house. The Landisville location…read morehas a nice assortment of makeup, health products, seasonal, and a small food section. It's certainly not the largest in the area but overall fits my needs in a pinch. Being a care member I always scan my card at the kiosk for savings in addition to the boatload that always print on my receipts. This location doesn't have a high turnover of personnel, but can get busy at times, and often you need to ring the bell for the cashier. Returns are usually not a problem, even without a receipt, given that they can pull up your customer care card history. As of lately I've been forced by my insurance company to leave my small town pharmacy of over 30 years to get my prescriptions filled here exclusively. It's not a change that I'm happy about. My old pharmacist, Smithgall's knew me and my medication. They would often alert me to errors that the doctors missed. They offered delivery - even from the city to my home in Landisville - and I had an account set up with them. CVS doesn't offer that level of customer service. In fact they are so busy that it's not unusual to wait a good bit of time to ask a question or pick up your script. Getting them on the phone is even more problematic. All scripts must be paid for at the pharmacy register which doesn't offer cash back. While I think the current staff does an ok job for the volume and lack of personnel I've had some dealings with an exceptional pharmacist in the past that went above and beyond her call of duty dealing with my insurance company. I've also dealt with one so condescending and unpleasant I tried to figure out his schedule and avoid pickups when he's there. Now that I've had to deal with CVS PHARMACY exclusively for my prescription needs I see a lot of flaws with the store. Lack of personnel at the pharmacy counter as mentioned before. A parking lot that's often hogged up by the dance company next door is a huge problem, and very common in the evenings when I go. It's especially frustrating because street parking is not feasible. But the issue that annoys me the most is the phone calls, text messages, and constant *borderline* harassment by their automated pharmacy system. I literally get three calls a day. I do not have automatic refills yet get calls that I do. I get reminders that I'm due for a fill. I get calls asking if I have any medication questions. I get repeated calls after scripts are picked up reminding me to pick up. And on and on. Three calls a day is a conservative figure, as realistically it's much higher. Even more frustrating is calling to have something done about it, only for it to be changed, then revert right back, something that frustrates the staff as well. On a positive note I like that I can upload pictures at home, edit, make changes, and get ebates cash back than pick up the printed materials at the store. It saves alot of time vs dealing with their kiosks which sometimes have issues and time wasted waiting on the prints. With my insurance constantly changing I'm hoping that my alliance to CVS is short lived. Unfortunately the short falls of the PHARMACY and the constant harassment bring down my overall rating for the store.

The hours on Yahoo, Google, and even in the store are incorrect for the pharmacy. Unfortunately for…read moreme, this resulted in a necessary prescription going unfilled. When I spoke to the manager Mark about this he literally yelled at me. I wonder if I was a young man instead of an elderly woman would he have felt so embolden to yell. His customer service skills are sorely lacking.

Waited at the register five minutes. I walked over and asked the young lady (Aynia) if she was…read moreworking the register. She looked at me and gave me a dirt look and walked over to the register. She ran up items and took my money. She handed me my change and receipt and never said a word. She gave me another dirty look and walked away. I'm sorry I made her do her job.

If your hours say open at 8am and the pharmacy doesn't open until 9am that is NOT helpful. Fix your…read morewebsite.

Called for med They said it was ready…read moreWent to get it They made a mistake not ready for 3 days

I noticed a strange bug bite on my arm while visiting from out of town, and wandered into McElroy…read morePharmacy in search of Benadryl. The pharmacist who helped me was amazing, and I only I wish that I had asked for her name! She took the time to educate me about the options available for treatment, as well as signs that would show a need for an antibiotics prescription instead. I so appreciate the amazing customer service; I don't live in Lilitz, but it felt like home tonight.

Had an issue with my gas rewards. Go to service desk to see a sign on counter saying "closed till…read more10am tomorrow". Ask a cashier if there's a manager I can speak to, she says there's no managers here today. Apparently, there's nobody in charge at this store so good luck getting help if you have any problems.

This review is for the Pharmacy. They have the best customer service and everyone is always…read morepleasant even when you have quite a few questions that need addressed. Service like it should be! Oh yes, and if you need to call in with a question they ACTUALLY answer their phone unlike another Pharmacy chain store down the road. Keep up the great work! :)

Krissi at the front desk was very rude. Walked away from me while I was talking to her generally…read morelacking customer service, or kindness. Called me to her while I was in line then proceeded to tell me i needed to hold on she was finishing something. Sad because they are usually fast.

Were they drunk when they redesigned this store? Why is there a frozen pizza, vegetarian, greeting…read morecard, baby formula, office supplies aisle? I do miss the apocalyptic Orwellian propaganda recording that used to play during the beginning of the pandemic "the supply chain is strong, there's enough for everyone." They sell food.

This pharmacy has gone far beyond my expectations. They are helpful in getting expensive…read moreprescriptions- with coupons and have double checked with my insurance on numerous occasions. They are pleasant even though at times very overwhelmed with the amount of RXs they are filling. I am always notified by phone or text about any issues with my RXs. They take the extra step in helping! I appreciate the service by all of the people working behind the pharmacy counter!!!

Consistent- they are definitely consistent on poor customer service, lack of cleanliness, limited…read moreproducts but most of all...they are consistent with the incredibly long wait times.