By far the worst pharmacy Ive had to deal with. When I first moved to the area they were ok but have gone downhill to the point where I dread going here and Im thinking of transferring my scripts to another pharmacy.
First things first.... a little customer service goes a long way. I dont know how many times Ive stood at the counter for 5 minutes or more and wasn't even acknowledged by staff. Sure the workers would look up at me but then just go back to what they are doing. Im a very patient person its easy to say "Ill be right with you" but that seems like too much to ask here. I must note that most times I go to pick up the medications its not busy and Im the only one there in line/at the counter. Staff is also slow moving and if you are waiting for a med to be filled in the waiting area they dont come and get you or wave that its ready you just have to guess.
I order my meds through automated ordering. When you make the call their system tells you when they will be ready, to the point of giving you a specific time (ex: after 130pm). The past few times I have shown up my medications have not been ready, and I have been showing up a day after the message says they will be ready for pickup. One of the last times I showed up they didnt even have my medication in the store and said I had to come back the next day after noon. I showed up at 5pm the next day..med still wasn't ready!!! I had to go a day without my medication as well as make 2 trips to the store.
There is some sort of disconnect between the store and this automated system. Yesterday my fiance was in to pick up meds that the system told us would be ready the evening before. He explained to them that we essentially were told that they would be ready and now he needed to wait (they said 10-15 minutes ,he said it was more like 40). The staff just looked at him and then asked "Well is it urgent?". Wow....rude. To me thats an unacceptable statement to a customer.
Im really considering transferring my scripts to the CVS thats practially in the parking lot because this place is horrible. read more