2 hours after taking delivery on a sleeper sofa, we realized that the color was wrong and the bed…read morewas extremely uncomfortable. We called both the store and customer service asking about an exchange (not a refund, just an exchange for something more comfortable) and were told that all furniture sales are final and that they would happily take a return on a mattress but not on any furniture. This is an odd and illogical policy. Sharing our experience to try and warn potential customers since this policy was not mentioned by the salesperson when we purchased the sofa. We are now going to donate the sofa and buy a new bed at Raymour and Flanagan. Buyer beware.

We got a set and were not happy with it. The exchange process was seamless. Even though it didn't…read moreresult in additional commission for him, our salesman, Mike, spent about 2 hours helping us decide on a new one. Totally happy with the experience.

Had a great experience at Mt. Morris Furniture. This is the third time I have purchased livingroom…read morefurniture with them. Received delivery in two weeks. Very nice people to do business with. Good quality ENGLAND brand.

I love my new club leather chair and recliner from Mt. Morris Furniture. They are exactly what we…read morewere looking to buy. Finally sitting comfortably in my family room. The staff were extremely nice and knowledgeable and made our purchase easy. I highly recommend the store to all who value good service and products from local people.

Few years back when looking for a mattress we visited the local mattress stores it was a nightmare…read morealmost as bad as buying a car & time wasted. We ended up at Jamestown mattress & what a pleasure. Purchased the mattress & box spring they were delivered the following week. Jump to 2 weeks ago didn't bother with the other stores went to Jamestown didn't waste my time with others. Purchased a queen size mattress & box spring no drama & time lost at a good price. I highly recommend Jamestown Mattress

Mattress less than 5 years old. Each year the odor is stronger than the year before. Must not be…read morenatural latex but the synthetic kind. I feel nauseous when I smell it. Permeates my sheets and mattress pad. I will replace with another brand soon. Just cannot bear the odor any longer!

On August 1, 2022, my husband and I purchased a king size Aireloom mattress from Reese Willgens at…read moreCity Mattress, Eastview Mall, Victor NY. We were shopping, not buying, when we entered the store, having previously visited a few competing stores, a process we found confusing and tedious, as unlike other goods, mattresses are difficult to compare, as each store utilizes a different name for the same mattress, making this kind of a "blind purcha." Reese's sales skills were so good, so "on target," that he made the purchase happen. He first educated us as to the types of mattresses which exist, qualified us as to our unique requirements, then methodically walked us to products which met our needs. When he put together the comfort, quality and pricing right for us, we grabbed the opportunity to end our search, and signed on the dotted line. Having hired customer service representatives over decades, I know a star when I see one. Congratulations to CEO, Marc Schiller on hiring and training such a representative. who hopefully will be recognized and rewarded for his focus, skill and approach.

Great experience from start to finish. Showroom is beautiful. Salesperson Joe was pleasant, asked a…read morefew questions and led us right to the bed we ultimately bought! No pressure, just good information and gave us plenty of time to talk between ourselves. Delivery next day was right on time with clean and helpful delivery people. We've been sleeping on our mattress for three months and I have never slept better. Would recommend to anyone

I am so very disappointed with this company. I paid a deposit and ordered a sectional 23 weeks…read moreago. They told me it would arrive in an estimated 13 weeks. I understand covid is causing delays for many products but they need to stop telling people an estimated 13 weeks. Be honest with your customers when you now know that is no where true.

Out of all the furniture stores we shopped at today this by far was our favorite…read more Quality pieces, many different styles and competitive/reasonable prices compared to other local places ie pottery barn, EthanA and Basset. We left with a gorgeous desk for our apartment. The number one reason why we're rating this the best furniture store is really because of the service. Cheri was very helpful and really pleasant to work with. We will be shopping here again.

It was an easy shopping experience! I'd been looking online for weeks. As perfect as many of those…read moreonline sofa places looked, if you can't try it before you buy it, you're buying blind. I just couldn't do it. (Not to mention the cost!) R&F was on my list of places to check out. My wife and I walked in on a Sunday morning and got a friendly greeting from Anthony. We told him we were looking at sofas and got no hard sell, follow you around treatment. After we looked for awhile, we had a better idea of what we wanted to see and went back to Anthony. Still, no hard sell. We told him what we wanted and he showed us some great options. We found a set that felt perfect. And there was a great sale going on, too, on top of interest free payments for 18 months. This set had the same lifetime guarantee on the frame that the online places had. We didn't want to wait months, so we picked a fabric they had in stock. It felt substantial but still very soft, and promised to clean easily. I also liked the light gray color. We didn't buy it immediately. We gave our new furniture excitement a chance to calm down. Often the next day things don't seem as perfect as they did in the moment. But that didn't happen. I went back, signed the paperwork, and arranged delivery. Delivery was a breeze. I liked how I could see the ETA and where the truck was during the delivery window. Once the truck got here the 3 big pieces and 3 smaller pieces were in place within 15-20 min. The guys were as nice as could be. They wanted to make sure I got the furniture exactly where I wanted it. So did I! But I don't think I've ever been perfectly happy with the furniture arrangement on the first try. It's close - just needs a bit of adjustment, but that's on me (and the next strong friends to visit.)

I wish I could leave a zero star. We bought a Zane power recliner from them about a year and a half…read moreago. A few weeks after bringing the chair home, it felt like the power lumbar support was just punching you in the back no matter where we had it or how we were sitting in the chair. We called to have it serviced, they serviced it twice by just throwing more foam in it, which made it worse. They did recognize this was a problem and exchanged the chair for a new one... I bet you couldn't believe what would happen next. This chair did the same exact thing. And what did they do, they serviced it twice again by just putting foam in it. The chair is still unbearable to sit in. When I called customer service, they decided through a picture on the computer that the chair looked fine and told me that my comfortability is not their problem and they only deal with actual brakes in the furniture. And that basically I was left with a defective chair and they would not do anything about it. Do not waste your time buying any furniture from this retailer. I know we will never be going back again.

Mark has been such a help and patient with our ordering process and changes we had to make. Always…read morecourteous and wants the customer to be happy. I would whole heartedly recommend this branch of Metro Mattress and Mark.

Great service and good advice from Metro Mattress. No pressure sale and very good delivery as…read morepromised in a timely manner. Sometimes a furniture type delivery is a hassle , this was not!

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

It's been a couple of months since we purchased a sofa, loveseat and king bed…read more The sofas are excellent; they weren't the least expensive we could have purchased but they're extremely comfortable and durable. The king bed we purchased is a "gold bond sacro support mattress Buckingham" - it is, without question, the best mattress we've had. It's the perfect balance between support and plush. It's cushion on the top - providing a great feel of comfort and relief, but just beneath it's firm but giving. Its perfect if you're a side sleeper. The service was exactly what you want - someone knowledgeable and ready to answer all your questions; and friendly - but NOT pushy. Delivery guys also were great. Very pleased. 5 enthusiastic stars. We'll be back!