Extremely friendly service! Excellent quality rugs! No pressure tactics. Hadi was so knowledgeable…read moreabout his huge inventory. Was able to take the size available at the store to see how it looked in my room! I ordered an off-size and only took a week and a few days to come in. The entire experience was really great. I actually enjoyed it! If you want quality rugs that will last, this is the place!

They carry a large selection of beautiful quality rugs at a range of prices. The staff, Tim…read moreespecially, was very helpful as we pondered our decision. We purchased one rug & have another on order. We're very happy with our experience at the Oriental Rug Mart.

Tuesday Morning... okay, where do I begin? First off, as a hard-core gadget freak I must admit that…read morei *did* pick up quite a few Quirky (tm) accessories when I found them in the Hamburg, NY Tuesday morning store. Was nonplussed when I returned home to the Rochester area and found that none of the area stores had the same accessories for the same price. Whatever. Tuesday Morning is a cool discount store, with a limited non-replenished stock of goods on clearance or specially purchased for the store. Lots of Chinese made furniture and accessories. Worth a shot if you don't want to go to TJ Max, Home goods and the 800 pound Gorilla of At Home. As always, YMMV. Note: The Henrietta store has moved lock, stock n' barrell to Victor NY in the former location of Office Max/Copy Max.

We had a great experience working with Joe Masi at the Victor, NY store on a Tuesday afternoon just…read moreprior to the Black Friday madness. We went in not necessarily expecting to purchase a mattress that day, but I'm very glad we did. Joe was thorough in assessing what we needed, never steering us in a particular direction or hovering over us as we discussed. It really felt like he saw his role as helping us make the best decision, which I think we did. Along the way, we enjoyed chatting with Joe about non-mattress life (because what else do you do while you're lying there waiting to see if you like the mattress?) so it's a good thing he's also an interesting guy and easy to talk to. We highly recommend this location, this salesperson, and (so far) Sleep Number in general.

My mother ordered a sleep number bed at the Henrietta store. The delivery men were excellent !!!…read more They texted the estimated time of delivery and then called to let us know they were on there way. They had the bed set up in minutes. This order was a success due to the 2 delivery guys. They were professional, knowledgeable and fast!!!!!!!!!!!!!!!!!!! They were great, mike and his partner (can't remember his name, he was awesome).

It was an easy shopping experience! I'd been looking online for weeks. As perfect as many of those…read moreonline sofa places looked, if you can't try it before you buy it, you're buying blind. I just couldn't do it. (Not to mention the cost!) R&F was on my list of places to check out. My wife and I walked in on a Sunday morning and got a friendly greeting from Anthony. We told him we were looking at sofas and got no hard sell, follow you around treatment. After we looked for awhile, we had a better idea of what we wanted to see and went back to Anthony. Still, no hard sell. We told him what we wanted and he showed us some great options. We found a set that felt perfect. And there was a great sale going on, too, on top of interest free payments for 18 months. This set had the same lifetime guarantee on the frame that the online places had. We didn't want to wait months, so we picked a fabric they had in stock. It felt substantial but still very soft, and promised to clean easily. I also liked the light gray color. We didn't buy it immediately. We gave our new furniture excitement a chance to calm down. Often the next day things don't seem as perfect as they did in the moment. But that didn't happen. I went back, signed the paperwork, and arranged delivery. Delivery was a breeze. I liked how I could see the ETA and where the truck was during the delivery window. Once the truck got here the 3 big pieces and 3 smaller pieces were in place within 15-20 min. The guys were as nice as could be. They wanted to make sure I got the furniture exactly where I wanted it. So did I! But I don't think I've ever been perfectly happy with the furniture arrangement on the first try. It's close - just needs a bit of adjustment, but that's on me (and the next strong friends to visit.)

I wish I could leave a zero star. We bought a Zane power recliner from them about a year and a half…read moreago. A few weeks after bringing the chair home, it felt like the power lumbar support was just punching you in the back no matter where we had it or how we were sitting in the chair. We called to have it serviced, they serviced it twice by just throwing more foam in it, which made it worse. They did recognize this was a problem and exchanged the chair for a new one... I bet you couldn't believe what would happen next. This chair did the same exact thing. And what did they do, they serviced it twice again by just putting foam in it. The chair is still unbearable to sit in. When I called customer service, they decided through a picture on the computer that the chair looked fine and told me that my comfortability is not their problem and they only deal with actual brakes in the furniture. And that basically I was left with a defective chair and they would not do anything about it. Do not waste your time buying any furniture from this retailer. I know we will never be going back again.

I faced a major issue with Bassett Furniture in Victor regarding a wool rug and dining table I…read morepurchased for $7,500. The designer visited my home multiple times and was fully aware that I have an older dog who occasionally has accidents on the carpet. My primary concern is that Bassett is selling a rug made from a combination of wool and viscose, which is extremely difficult and, in many cases, impossible to clean, and did not disclose that issue to me prior to purchase. At no point was I informed that this carpet was inappropriate for households with pets or children. Several rug cleaning specialists have confirmed that the carpet cannot be effectively cleaned or repaired by re-dyeing the stained areas. When I spoke with my representative at Bassett Furniture, she acknowledged that she does not recommend these rugs for families, yet she still suggested this particular rug for my situation. If I had known cleaning the rug would be nearly impossible due to the viscose--essentially a paper product--I would have made a very different choice. To make things worse, Bassett Furniture's management offered me another carpet at a 40% discount, a move that felt absurd given that my primary concern was the poor quality of their carpets. To summarize: Rochester offers significantly better furniture options than Bassett Furniture. The prices for Hunter Douglas blinds and Carol drapery at Bassett were much higher than at Decor Fabrics and Design, a local specialty retailer. Additionally, I noticed several imperfections in the staining of Bassett's dining table when compared to the flawless tables at Stickley Furniture. I regret not checking the negative reviews for Bassett Furniture on Yelp and other sites before buying. Clearly, there are far better choices in the area.

Do NOT buy furniture from Bassett Furniture! I purchased a leather sectional from this company in…read more2019 and 18 months later noticed it was ripping at the seams and literally falling apart. When I contacted the customer care center I was informed that their product is only under warranty for 1 year so there was "nothing they can do". Refused to stand by their product and their claims of quality. This sectional was very expensive and I expected quality to match the price I am extremely dissatisfied and will never recommend this company to anyone or shop there again.