The quality of the furniture is great. The sales people are outstandingly wonderful. The value of…read morethe material is superb. Their delivery is a complete other story. The delivery people are completely unable to understand simple directions. They setup our bedroom set and the rults are we are unable to sleep in our bed even after hospital stays. In attempts to get resolution we were re-routed and delayed 6 additional days and are still unable to sleep in our brand-new bed. Calling the store is a maze of cryptic communications that are either inept, unwilling or unable to resolve our issue in a timely maner. Overall, we would have received much better service from Bob's competitors with service delivery on-par with what we paid. Buyer beware when they deliver with their so called "White Glove Service". Have them send people that understand directions and details.

So far I like Bob's and so do my kids, got all the missing furniture that I had to leave behind in…read moreCA, they were nice, not super pushy like all the other furniture stores and a pretty good price too. It seems like good quality too, only time with tell though. They have a complimentary café where you can get coffee, tea, cookies, ice cream and candy. This is the part my kids love.

2 hours after taking delivery on a sleeper sofa, we realized that the color was wrong and the bed…read morewas extremely uncomfortable. We called both the store and customer service asking about an exchange (not a refund, just an exchange for something more comfortable) and were told that all furniture sales are final and that they would happily take a return on a mattress but not on any furniture. This is an odd and illogical policy. Sharing our experience to try and warn potential customers since this policy was not mentioned by the salesperson when we purchased the sofa. We are now going to donate the sofa and buy a new bed at Raymour and Flanagan. Buyer beware.

We got a set and were not happy with it. The exchange process was seamless. Even though it didn't…read moreresult in additional commission for him, our salesman, Mike, spent about 2 hours helping us decide on a new one. Totally happy with the experience.

I was at your location at the NY fair today. I have been shopping for a massage chair and saw you…read morehad a display up. The sales rep I spoke with said he had to do a hard credit check before I could even sit in a chair. There were other people in chairs, who I know did not have a hard credit check done. He was also very rude and said "All of the chairs are $20,000. You cannot afford them." I did have a budget to buy a massage chair this year as I have been saving for one. But, I will be taking my business elsewhere as you have extremely unprofessional employees.

I expected buying a mattress to be a lot more difficult, time-consuming, and overall frustrating…read morethan it was. The store selection was on the smaller side, but Steve was very knowledgeable and quickly helped us find the right mattress for us. Purchase, delivery, and set-up were a breeze. I expected to have to go to multiple locations - I'm really glad we went to Sleep City first!

Few years back when looking for a mattress we visited the local mattress stores it was a nightmare…read morealmost as bad as buying a car & time wasted. We ended up at Jamestown mattress & what a pleasure. Purchased the mattress & box spring they were delivered the following week. Jump to 2 weeks ago didn't bother with the other stores went to Jamestown didn't waste my time with others. Purchased a queen size mattress & box spring no drama & time lost at a good price. I highly recommend Jamestown Mattress

Mattress less than 5 years old. Each year the odor is stronger than the year before. Must not be…read morenatural latex but the synthetic kind. I feel nauseous when I smell it. Permeates my sheets and mattress pad. I will replace with another brand soon. Just cannot bear the odor any longer!

My wife and I purchased a new mattress and box spring At the Greece store last Friday , May 15,…read morewith a delivery scheduled for the next day.We were told that delivery and set up were included in the price and for an extra fee , they would dispose of the old mattress and box spring. Great ! So far so good. The next day two workers showed up in a rental truck with the merchandise . When I showed them the room on the second floor , one of them spotted a small beetle on the floor and mistaking it for a bed bug said that they wouldn't complete the delivery. So off they went , leaving the new mattress and box spring on our porch and the old ones on the second floor. We closely inspected the existing mattress for any evidence of the presence any infestation and found none. It's also my understanding that if these bugs were present ,the person sleeping on the bed would have experienced bites. There has been no such thing. We had considered hiring movers to complete the work that had been promised by City Mattress but by now it had begun to rain and fearing that the new mattress might be damaged ,we dragged it indoors. Then we decided to do the moving and setup ourselves rather trying to hire movers ,causing additional expense . I'm 77 years old and my wife 76, but somehow we managed to carry the new mattress and box spring upstairs and the old ones down. Looking back, I don't think we would do that again, but at the time , it seemed that we had no choice. Well, after phone conversations and a written complaint to City Mattress's website, we've had no response. I guess the next action would be small claims court. I would say that if you're a senior and need a reliable service from a furniture company, avoid City Mattress.

Bobby Morris was awesome!! So knowledgeable and helpful! He took the time to explain the benefits…read moreof the different mattresses and made my shopping experience very enjoyable! I found a great mattress for my elderly Mother at an affordable price.Tganks so much Bobby! Donna Feathers

Best experience I've ever had buying a mattress! The price was incredibly good and the owner was…read moresoooo nice! Walked out with exactly what I was looking for!

From the owner: Our store offers the community affordable mattresses. Our mattresses are delivered directly from…read morethe manufacturer and that is why we can offer a mattress to fit your budget. We have many name brand mattresses in the store and we guarantee the lowest price. We offer delivery and financing. Put $50 down and pay later. We are located at 3240 Chili Avenue in Rochester, NY. Our store is in the Chili Paul Plaza and we are 4 stores down from (north of) the Autozone. We are also next to the Asia Nation Restaurant. Additionally, we have the best prices on box springs and bed frames. Please feel free to call us for more information at (585) 333-9632. Respectfully, Greg Wilkes

Friendly and knowledgeable staff. We liked that they are a locally owned family business. We…read moreultimately ended up buying from another location though. Prices were comparable.

After a horrible experience at Metro Mattress I went to Sleep City where I was allowed to search…read morefor a mattress in a relaxed atmosphere. The salesperson answered my questions without being pushy or overbearing, and I found a mattress that I am happy with. An easy, hassle-free buying experience.

We bought a new mattress here right after Christmas. We had initially planned to shop around a bit…read moreand had stopped in to one other place before we came into Metro. We were greeted by a salesman who was knowledgeable but definitely eager to make the sale. He gave us the full run down on store layout and comfort levels and such and gave us a pillow and took us on a tour. We started on a mattress way, way out of our price range and finally landed on one close to what we could spend. The salesman was willing to wiggle a bit and got us in around our price range. The best part was that the mattress was delivered the next day. When there was a rip in one of the box springs they replaced it during the same week. While we likely could have come in at a lower price point at a local place we would have had to wait a while to get the bed. We have been sleeping on our new mattress for almost a month now and we are very pleased. Generally, I prefer to think I got an awesome deal, but this time I feel like I got an acceptable deal in a timeframe that was best for my schedule.

Horrible pushy salesman that just wanted to sell you a mattress, any mattress, even though you…read moredidn't feel comfortable on. Don't dare ask a question about quality of material because they get very defensive and in your face trying to intimidate you and avoid answering the question. I guess quality is not important to them even though it is typically an important question and concern of the customer. Since you can't answer questions about quality then I guess you don't want the sales. Dont get suckered. Avoid this place at any costs.

I bought Chester 3-pc. Home Office Set. Overall like the…read morelook of the desk and the bookshelf. However, there were minor damages to the furniture when they arrived. Scratches and peels. The lady who was in charge of taking the call for customer service was rude. When I sent pictures of the damages, she said, "What damages are you talking about?" at 9 AM in an irritated voice. She didn't have all the photos I sent, (I emailed 4-5 but somehow she only had 1) and sounded like I was making a big fuss out of nothing. I was mad and wanted to give a one-star review. But the technician did well repairing it, so I was happy again. Make sure to check the furniture when you receive them!!!! VERY IMPORTANT TO CHECK BEFORE THEY LEAVE YOUR HOUSE!!! You will like them if they are in good shape.

ordered sofa on a wednesday (said that was in stock) and paid for it - said delivery on sunday…read more $$removed from my account on thursday. saturday delivery confirmation notice for sunday between 12:30 - 2:30. sunday - no delivery. sunday received email noticed "item discontinued". call customer service - wait on hold after dealing with horrible prompt system - 15 minutes to be hung up on. still 2 weeks later trying to get my $$ back!! stay away thesse people are rip off artists - entire thing was a scam for a bait and switch!! reporting to state attorney generals office!

i have never experiebced such terrible service or discrimination in my 34 years . Marksons ,…read moreBrandon Massari specifically messed my order up in every way possible . after abt a month , i finally received my furniture, and it was the wrong item . because i expressed frustration they have completely ignored and disregarded the fact that they failed to deliver on what they guaranteed numerous times and are treating me like i did something wrong to them because i said this is some bullshit. And it still is bullshit . Bullshit guarantee, bullshit furniture, bullshit salesman, bullshit managers, bullshit company . thanks for reiterating the wat i felt . Black people we are jot wanted at this company .

From the owner: Professional Setup and Delivery Curteous Sales Staff…read moreFamily Owned and Opearated Convenient Parking Across the Street