I was at your location at the NY fair today. I have been shopping for a massage chair and saw you…read morehad a display up. The sales rep I spoke with said he had to do a hard credit check before I could even sit in a chair. There were other people in chairs, who I know did not have a hard credit check done. He was also very rude and said "All of the chairs are $20,000. You cannot afford them." I did have a budget to buy a massage chair this year as I have been saving for one. But, I will be taking my business elsewhere as you have extremely unprofessional employees.

I expected buying a mattress to be a lot more difficult, time-consuming, and overall frustrating…read morethan it was. The store selection was on the smaller side, but Steve was very knowledgeable and quickly helped us find the right mattress for us. Purchase, delivery, and set-up were a breeze. I expected to have to go to multiple locations - I'm really glad we went to Sleep City first!

2 hours after taking delivery on a sleeper sofa, we realized that the color was wrong and the bed…read morewas extremely uncomfortable. We called both the store and customer service asking about an exchange (not a refund, just an exchange for something more comfortable) and were told that all furniture sales are final and that they would happily take a return on a mattress but not on any furniture. This is an odd and illogical policy. Sharing our experience to try and warn potential customers since this policy was not mentioned by the salesperson when we purchased the sofa. We are now going to donate the sofa and buy a new bed at Raymour and Flanagan. Buyer beware.

We got a set and were not happy with it. The exchange process was seamless. Even though it didn't…read moreresult in additional commission for him, our salesman, Mike, spent about 2 hours helping us decide on a new one. Totally happy with the experience.

I had a look through Dunn's furniture a few days ago and it was the most pleasant experience I've…read moreever had at a furniture store. Usually, staff bombard you immediately upon entering which always makes me uncomfortable, and that didnt happen here. Staff were very friendly and were approachable but did not make us feel pressured at all or ask us too many questions, just made sure we knew they were available if needed and that there was a second story. A lot of the couches appeared to be really customizable and they do some price matching. I just didnt find exactly what I was looking for, but that has more to do with me being picky than their selection.

Shopped around quite a bit until we visited Dunn. Salesperson was educated about their product…read morelines and informed us of options without any pressure at all. Was a pleasure to work with Dunn. Furniture arrived in ~ 3 weeks, much sooner than other stores promised. The furniture we purchased is made in the USA and of high quality. Definitely recommend.

Few years back when looking for a mattress we visited the local mattress stores it was a nightmare…read morealmost as bad as buying a car & time wasted. We ended up at Jamestown mattress & what a pleasure. Purchased the mattress & box spring they were delivered the following week. Jump to 2 weeks ago didn't bother with the other stores went to Jamestown didn't waste my time with others. Purchased a queen size mattress & box spring no drama & time lost at a good price. I highly recommend Jamestown Mattress

Mattress less than 5 years old. Each year the odor is stronger than the year before. Must not be…read morenatural latex but the synthetic kind. I feel nauseous when I smell it. Permeates my sheets and mattress pad. I will replace with another brand soon. Just cannot bear the odor any longer!

Last Saturday my wife and I went through the grueling process of mattress shopping. We first…read morestarted at Value City. The sales person that helped us came from the used car sales school....he had a quick-shot answer for everything. The mattresses were decently priced, until you add on all the extras: bed frame, delivery, and a mattress pad that they REQUIRE you to buy, if you want the WARRANTY TO BE VALID. He kept pushing how IMPORTANT IT WAS TO KEEP THE MATTRESS PAD IN PERFECT CONDITION OR ELSE THE WARRANTY WAS INVALID. There couldn't even be the slightest rip in it, or else the warranty was invalid. Plus the sales person flat out lied to us about their in-house brand, American Signature. He said that the beds are made by Simmons....a little Google search shows differently. Next we went to City Mattress and met John Ogletree, a very nice salesman there. The whole experience was a pleasure. John asked what we were interested in, and showed us a few different mattresses. The prices were good, plus no hidden fees. Not wanting to make a snap decision we decided that we would try one more place. That is when we made the mistake of going to Metro Mattress. I wouldnt even recommend them to my worst enemies. They deployed sales tactics out of The How To Be A Lousy Sales Person Handbook. We finally had had enough and told the rude sales person that we made a decision. She got excited for a second. Till I told her we were going back across the street to by a mattress from John. We went back, and John got the sale written up. He gave us a very fair and honest deal. Fast forward to today..... the bed was delivered today!!! They called right at 8 am on the dot, and said they would be here between noon and three. They got here a a few minutes before noon, and now I'm writing this review laying down in the most comfortable bed I have ever had the pleasure to be in!!!!! I highly recommend John and Mattress City to anyone who needs a quality mattress for an affordable price.

My wife and I purchased a new mattress and box spring At the Greece store last Friday , May 15,…read morewith a delivery scheduled for the next day.We were told that delivery and set up were included in the price and for an extra fee , they would dispose of the old mattress and box spring. Great ! So far so good. The next day two workers showed up in a rental truck with the merchandise . When I showed them the room on the second floor , one of them spotted a small beetle on the floor and mistaking it for a bed bug said that they wouldn't complete the delivery. So off they went , leaving the new mattress and box spring on our porch and the old ones on the second floor. We closely inspected the existing mattress for any evidence of the presence any infestation and found none. It's also my understanding that if these bugs were present ,the person sleeping on the bed would have experienced bites. There has been no such thing. We had considered hiring movers to complete the work that had been promised by City Mattress but by now it had begun to rain and fearing that the new mattress might be damaged ,we dragged it indoors. Then we decided to do the moving and setup ourselves rather trying to hire movers ,causing additional expense . I'm 77 years old and my wife 76, but somehow we managed to carry the new mattress and box spring upstairs and the old ones down. Looking back, I don't think we would do that again, but at the time , it seemed that we had no choice. Well, after phone conversations and a written complaint to City Mattress's website, we've had no response. I guess the next action would be small claims court. I would say that if you're a senior and need a reliable service from a furniture company, avoid City Mattress.

On August 1, 2022, my husband and I purchased a king size Aireloom mattress from Reese Willgens at…read moreCity Mattress, Eastview Mall, Victor NY. We were shopping, not buying, when we entered the store, having previously visited a few competing stores, a process we found confusing and tedious, as unlike other goods, mattresses are difficult to compare, as each store utilizes a different name for the same mattress, making this kind of a "blind purcha." Reese's sales skills were so good, so "on target," that he made the purchase happen. He first educated us as to the types of mattresses which exist, qualified us as to our unique requirements, then methodically walked us to products which met our needs. When he put together the comfort, quality and pricing right for us, we grabbed the opportunity to end our search, and signed on the dotted line. Having hired customer service representatives over decades, I know a star when I see one. Congratulations to CEO, Marc Schiller on hiring and training such a representative. who hopefully will be recognized and rewarded for his focus, skill and approach.

Great experience from start to finish. Showroom is beautiful. Salesperson Joe was pleasant, asked a…read morefew questions and led us right to the bed we ultimately bought! No pressure, just good information and gave us plenty of time to talk between ourselves. Delivery next day was right on time with clean and helpful delivery people. We've been sleeping on our mattress for three months and I have never slept better. Would recommend to anyone

They don't service products. I was told "go on eBay." The "service" was non existent. If you…read morewant to spend $4k on 5 years, go for it.

Ridiculous delivery system. We purchased a pair of $850 chairs (total $1700) 10 days ago. Delivery…read morewas scheduled for 6 days later. When the truck arrived only one of the chairs was on it (driver was unaware of the error but apologetic when pointed out) and scheduled delivery of the missing chair for the following Sunday. We had both rearranged our existing schedules to accommodate the first delivery date. When Sunday came, which had also required changing plans to accommodate, we received a call less than 15 minutes prior to earliest projected time informing us that due to an error, delivery would not be made that day. It was again rescheduled for 5 days later. We'll see if they come through this time. Very disappointing.

The quality of the furniture is great. The sales people are outstandingly wonderful. The value of…read morethe material is superb. Their delivery is a complete other story. The delivery people are completely unable to understand simple directions. They setup our bedroom set and the rults are we are unable to sleep in our bed even after hospital stays. In attempts to get resolution we were re-routed and delayed 6 additional days and are still unable to sleep in our brand-new bed. Calling the store is a maze of cryptic communications that are either inept, unwilling or unable to resolve our issue in a timely maner. Overall, we would have received much better service from Bob's competitors with service delivery on-par with what we paid. Buyer beware when they deliver with their so called "White Glove Service". Have them send people that understand directions and details.

So far I like Bob's and so do my kids, got all the missing furniture that I had to leave behind in…read moreCA, they were nice, not super pushy like all the other furniture stores and a pretty good price too. It seems like good quality too, only time with tell though. They have a complimentary café where you can get coffee, tea, cookies, ice cream and candy. This is the part my kids love.

Amazing teamwork, furniture still in great shape…read more Love the furniture here for year's

Great experience! If you're on a budget looking for a couch that'll do the job and not break bank…read morethis is the place to go. Thank you Rob and Jessica for your help (and the free cookie)!

I love Clark's and the family. They help assist you in every way and they are very patient. They…read morewant you to be happy

Great store if you're looking for nice affordable furniture!…read more Clark was very helpful with picking out the sofa that I wanted for my office. And he let me bring in my dog! Thanks man!