I was at your location at the NY fair today. I have been shopping for a massage chair and saw you…read morehad a display up. The sales rep I spoke with said he had to do a hard credit check before I could even sit in a chair. There were other people in chairs, who I know did not have a hard credit check done. He was also very rude and said "All of the chairs are $20,000. You cannot afford them." I did have a budget to buy a massage chair this year as I have been saving for one. But, I will be taking my business elsewhere as you have extremely unprofessional employees.

I expected buying a mattress to be a lot more difficult, time-consuming, and overall frustrating…read morethan it was. The store selection was on the smaller side, but Steve was very knowledgeable and quickly helped us find the right mattress for us. Purchase, delivery, and set-up were a breeze. I expected to have to go to multiple locations - I'm really glad we went to Sleep City first!

We received excellent service from JP at the Henrietta store. He took the time to explain all of…read morethe different options available, had us try out a variety of mattresses, gave us the time to share our thoughts with each other, and answered all of our questions clearly. The delivery went smoothly. The delivery personnel were very accommodating, they took the time to set things to the right height, and again explained all of the features and showed us how to use them. We are very pleased on all counts!

2 hours after taking delivery on a sleeper sofa, we realized that the color was wrong and the bed…read morewas extremely uncomfortable. We called both the store and customer service asking about an exchange (not a refund, just an exchange for something more comfortable) and were told that all furniture sales are final and that they would happily take a return on a mattress but not on any furniture. This is an odd and illogical policy. Sharing our experience to try and warn potential customers since this policy was not mentioned by the salesperson when we purchased the sofa. We are now going to donate the sofa and buy a new bed at Raymour and Flanagan. Buyer beware.

I love my new club leather chair and recliner from Mt. Morris Furniture. They are exactly what we…read morewere looking to buy. Finally sitting comfortably in my family room. The staff were extremely nice and knowledgeable and made our purchase easy. I highly recommend the store to all who value good service and products from local people.

We have bought a mattress and carpeting at Harding's so returned there when interested in a living…read moreroom furniture. Not a a great experience as when the items arrived, they were too large for the room. I agree my fault however to charge us $850.00 to return and restock was too high in my opiniion. However afterwards a salesperson with some design experience came to the house we did buy a Lancer couch and chair . That was almost 3 years ago. On the side my husband sits (he weighs about 180 lbs) I notice recently was squeaking and sinking. I change the cushions around regularly. When I called Hardings about the issue, receptionist said that Lancer furniture was no long in business. She said she would have someone call me. I immediately called to see if Lancer and no they are indeed still in business but not a dealer at Hardings. The customer service representative at Lancer was able to find our order with them through Hardings with particulars (date of purchase and that it was still under warranty bought in December of 2022, delivered in January 2023). And they did carry the spring to repair the sofa. Calling Harding back I did reprimand the receptionist about saying Lancer was no longer in business. Two days later Cher called who I believe is a member of the Harding family. She sent their repairman Tom out to look at the piece and he fixed the spring and suggested my husband sit in the middle of the couch. Really! For the service call we were charge $135.00. Paid the bill and said we would no longer buy anything with them annd asked them to remove our name from their multiple mailing ads. By the way the carpet did not stand up to their recommendation. Buyer beware. Many other places to get good quality furniture and hopefully a decent and honest store.

Few years back when looking for a mattress we visited the local mattress stores it was a nightmare…read morealmost as bad as buying a car & time wasted. We ended up at Jamestown mattress & what a pleasure. Purchased the mattress & box spring they were delivered the following week. Jump to 2 weeks ago didn't bother with the other stores went to Jamestown didn't waste my time with others. Purchased a queen size mattress & box spring no drama & time lost at a good price. I highly recommend Jamestown Mattress

Mattress less than 5 years old. Each year the odor is stronger than the year before. Must not be…read morenatural latex but the synthetic kind. I feel nauseous when I smell it. Permeates my sheets and mattress pad. I will replace with another brand soon. Just cannot bear the odor any longer!

I am so very disappointed with this company. I paid a deposit and ordered a sectional 23 weeks…read moreago. They told me it would arrive in an estimated 13 weeks. I understand covid is causing delays for many products but they need to stop telling people an estimated 13 weeks. Be honest with your customers when you now know that is no where true.

Out of all the furniture stores we shopped at today this by far was our favorite…read more Quality pieces, many different styles and competitive/reasonable prices compared to other local places ie pottery barn, EthanA and Basset. We left with a gorgeous desk for our apartment. The number one reason why we're rating this the best furniture store is really because of the service. Cheri was very helpful and really pleasant to work with. We will be shopping here again.

It was an easy shopping experience! I'd been looking online for weeks. As perfect as many of those…read moreonline sofa places looked, if you can't try it before you buy it, you're buying blind. I just couldn't do it. (Not to mention the cost!) R&F was on my list of places to check out. My wife and I walked in on a Sunday morning and got a friendly greeting from Anthony. We told him we were looking at sofas and got no hard sell, follow you around treatment. After we looked for awhile, we had a better idea of what we wanted to see and went back to Anthony. Still, no hard sell. We told him what we wanted and he showed us some great options. We found a set that felt perfect. And there was a great sale going on, too, on top of interest free payments for 18 months. This set had the same lifetime guarantee on the frame that the online places had. We didn't want to wait months, so we picked a fabric they had in stock. It felt substantial but still very soft, and promised to clean easily. I also liked the light gray color. We didn't buy it immediately. We gave our new furniture excitement a chance to calm down. Often the next day things don't seem as perfect as they did in the moment. But that didn't happen. I went back, signed the paperwork, and arranged delivery. Delivery was a breeze. I liked how I could see the ETA and where the truck was during the delivery window. Once the truck got here the 3 big pieces and 3 smaller pieces were in place within 15-20 min. The guys were as nice as could be. They wanted to make sure I got the furniture exactly where I wanted it. So did I! But I don't think I've ever been perfectly happy with the furniture arrangement on the first try. It's close - just needs a bit of adjustment, but that's on me (and the next strong friends to visit.)

My wife and I visited the Raymour and Flanigan outlet in Victor, New York... and we couldn't be…read morehappier! Terrell took fantastic care of us! He was, friendly, helpful and informative without being at all pushy. We just loved working with him. We were looking for a sectional couch and ended up finding one in the perfect size and color... that my wife described as comfy... and it was on a Labor Day closeout deal. Terrell hooked us up with a great deal on the ottoman too. We jumped on it (figuratively) and have a new sectional coming next weekend at roughly half what we expected to spend. Moving forward, we want to buy everything from Terrell!

Mark has been such a help and patient with our ordering process and changes we had to make. Always…read morecourteous and wants the customer to be happy. I would whole heartedly recommend this branch of Metro Mattress and Mark.

Great service and good advice from Metro Mattress. No pressure sale and very good delivery as…read morepromised in a timely manner. Sometimes a furniture type delivery is a hassle , this was not!

I needed to replace a 15 year old mattress as it likely was contributing to my back issues. I…read morestopped in to see Mark and he should me several choices and price points. He provided a specific recommendation and after trying several different ones, I decided to go with his recommendation. He was able to set up the delivery very quickly and I could not be happier with the choice. The delivery team was also outstanding with their efficient, fast and very friendly work. It simply doesn't get any better than this. This is my second purchase with Mark and I will not go anywhere else with my future furniture or mattress needs.

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

Wow! This is a huge store. Much bigger inside than it looks, it's extremely neat, clean and very…read morebrightly lit. Not a place to shop with a migraine or hangover (neither of which I had). I walked in and was greeted in within seconds by a nice-appearing and very knowledgeable man, Tan, who proceeded to show me the dishwashers and range hoods I was looking for. Without even looking at the tags, he knew almost every model's decibel rating, features and color availability. That was very impressive, considering they had over 20 dishwashers on display. They carry low-end Amana, more well-known, better-rated brands such as Whirlpool, GE, Samsung, and Kitchenaid and higher-end Bosch. I had narrowed it down to one in particular, and Tan printed out my two favorites and attached his business card as I requested. I noticed that he's the assistant sales manager. That could explain (but not necessarily) why he was so familiar with all the different brands, different features and colors. Did I mention I was impressed? The only thing he had to look up on the computer was a particular model and color's delivery date. Next, I looked at range hoods, located in the very back (left) corner if the store. They have only about 8 choices. I easily narrowed it down to two, my favorite being an Italian brand, XO, followed very closely by USA-manufactured Broan. Both were close in price. Broan had halogen lights, which will get hot. XO had LED lights, and had a more sleek and slim design...but just a bit. The other Italian-made brand was also great, but expensive, and my contractor would have to remove some cabinets, so, not an option. They easily had over 30 refrigerators displayed, and at least as many stoves. They also sell wine refrigerators, garbage disposals, microwaves, and window air conditioners. To the left, just inside the door, there are some scratch and dent air conditioners and microwaves, all clearly marked. I asked Tan if there were any rebates on the two particular dishwashers I was interested in. He said unless I was a Fairport resident, no. I'm glad he was up on everything...no playing a frustrating game of "20 questions". I have no doubt he can go far in management. And I hope he does.

I'm a firm believer in service after the sale. Initial purchase experience was good…read more But, and there's always a but, not happy with their service contracts rebates & service after the sale. The convoluted paperwork for the rebates is time consuming and idiotic. Then you find out they are not rebates but vouchers that must be used in their store. Unfortunately, the amount is so small all you can buy is nickel and dime products like cleaning products. Of course they don't have the products in stock. So they have to order them. After waiting over two months they call and say they're here and "we need you to pick them up asap" because they need the space. So lo and behold when I get there they don't have everything. But, will contact me when the rest of the stuff shows up. It has now been 6-months and they haven't contacted me. I sent two emails to Jason and he responded with "I'll check." Needless to say he didn't.

Purchased a couch about a month ago and it had to be manufactured. After waiting and waiting (and…read morereceiving the same order in progress email over and over) we decided to call. Come to find out they had no idea where it was. After waiting for the call back once they located it we are told it will be in the next shipment to the store. Of course only half of it makes it to the store and again they have no clue where the rest is so now we wait for another call back. When they call back they tell us for some reason it was sent to Syracuse. Now I get another call, "your loveseat is damaged beyond repair so we will have to make another one and it will be 6 to 8 weeks" "we can give you $150 off for the inconvenience". I will never purchase anything from Raymour & Flanigan again and I will tell anyone I possibly can to do the same. We spend 2500 on this couch. It was our first nice piece of furniture we were getting as a new family and they have made this a horrible experience.

After the Christmas decorations came down, my husband and I looked at our furniture and decided it…read morewas time for a change after 15 years of the same sectional. Upon entering the store we were greeted by Will which like a car dealer, I'm not a fan of. However, we told him we were just looking and he said to let him know if/when we need help. We browsed for a good 45 minutes while my husband and I eliminated, and compromised on a set that we both liked. When we narrowed it down, Will was there to help. We visited on a Saturday and had our delivery and even set up by Thursday. I've shopped at Raymour before and will continue to do so.