I was lucky enough to catch their Memorial Day sale and purchased an adjustable bed. I would never…read morebe able to afford one at any other store at this price for this high quality. The owner himself was there and helped me. When was the last time anyone has spoken to the real owner of a business and not some district manager person or like that? One thing to know is that no one gets commission, so they aren't going to try to up sell you just to make another dollar. They had all the national brands too like Serta and so on. That's probably why they have have been in business for 25 years. If you are looking for a bed, I encourage you to support a local business with a great product, defiantly go here first.

I was at your location at the NY fair today. I have been shopping for a massage chair and saw you…read morehad a display up. The sales rep I spoke with said he had to do a hard credit check before I could even sit in a chair. There were other people in chairs, who I know did not have a hard credit check done. He was also very rude and said "All of the chairs are $20,000. You cannot afford them." I did have a budget to buy a massage chair this year as I have been saving for one. But, I will be taking my business elsewhere as you have extremely unprofessional employees.

We received excellent service from JP at the Henrietta store. He took the time to explain all of…read morethe different options available, had us try out a variety of mattresses, gave us the time to share our thoughts with each other, and answered all of our questions clearly. The delivery went smoothly. The delivery personnel were very accommodating, they took the time to set things to the right height, and again explained all of the features and showed us how to use them. We are very pleased on all counts!

2 hours after taking delivery on a sleeper sofa, we realized that the color was wrong and the bed…read morewas extremely uncomfortable. We called both the store and customer service asking about an exchange (not a refund, just an exchange for something more comfortable) and were told that all furniture sales are final and that they would happily take a return on a mattress but not on any furniture. This is an odd and illogical policy. Sharing our experience to try and warn potential customers since this policy was not mentioned by the salesperson when we purchased the sofa. We are now going to donate the sofa and buy a new bed at Raymour and Flanagan. Buyer beware.

This store is really outstanding. Going to list out the reasons why this store rocks:…read more 1. Don't be thrown off because the store is smaller. We missed the end table we actually wanted because we walked passed it. This store has a lot more on the first and second floors than it would appear. I would say a pretty large selection. If you have trouble finding what you want just ask someone. 2. They have lots of catalogs so you can pick and choose what you want. Quality stuff. 3. Charge very fair prices. 4. Family owned business and the staff is not pushy. Instead they are super patient and helpful. This is unheard of in the furniture store business. 5. Carry quality furniture items and brands. Nice selection in the catalogs. Great variety of pieces on the floor We bought end tables, serving table, and a sofa table. We will be going back for our furniture needs most definitely. I don't like supporting chains and would rather spend money on quality made furniture. This is the place to go in town for that. It is a diamond among furniture stores in our area.

I had a look through Dunn's furniture a few days ago and it was the most pleasant experience I've…read moreever had at a furniture store. Usually, staff bombard you immediately upon entering which always makes me uncomfortable, and that didnt happen here. Staff were very friendly and were approachable but did not make us feel pressured at all or ask us too many questions, just made sure we knew they were available if needed and that there was a second story. A lot of the couches appeared to be really customizable and they do some price matching. I just didnt find exactly what I was looking for, but that has more to do with me being picky than their selection.

It might seem hard to praise a mattress company. We infrequently purchase a new mattress and the…read morebig mattress companies that advertise on TV are just the pits. You cannot sleep on advertising, but you certainly pay for it. I have no idea if Jamestown Mattress advertises. I have seen their store On West Henrietta Blvd. for years. I mean, I have driven by it. I finally had to buy a mattress and I decided they would be my first stop. They were my last stop as well. They manufacture and sell top quality mattresses to satisfy anyone's needs and budget. They are significantly less expensive than the TV advertised brands and stores. They have several stores in Western New York. They make your mattress to order and have free delivery and removal of your old mattress set. It is a first-rate place.

Few years back when looking for a mattress we visited the local mattress stores it was a nightmare…read morealmost as bad as buying a car & time wasted. We ended up at Jamestown mattress & what a pleasure. Purchased the mattress & box spring they were delivered the following week. Jump to 2 weeks ago didn't bother with the other stores went to Jamestown didn't waste my time with others. Purchased a queen size mattress & box spring no drama & time lost at a good price. I highly recommend Jamestown Mattress

On August 1, 2022, my husband and I purchased a king size Aireloom mattress from Reese Willgens at…read moreCity Mattress, Eastview Mall, Victor NY. We were shopping, not buying, when we entered the store, having previously visited a few competing stores, a process we found confusing and tedious, as unlike other goods, mattresses are difficult to compare, as each store utilizes a different name for the same mattress, making this kind of a "blind purcha." Reese's sales skills were so good, so "on target," that he made the purchase happen. He first educated us as to the types of mattresses which exist, qualified us as to our unique requirements, then methodically walked us to products which met our needs. When he put together the comfort, quality and pricing right for us, we grabbed the opportunity to end our search, and signed on the dotted line. Having hired customer service representatives over decades, I know a star when I see one. Congratulations to CEO, Marc Schiller on hiring and training such a representative. who hopefully will be recognized and rewarded for his focus, skill and approach.

Great experience from start to finish. Showroom is beautiful. Salesperson Joe was pleasant, asked a…read morefew questions and led us right to the bed we ultimately bought! No pressure, just good information and gave us plenty of time to talk between ourselves. Delivery next day was right on time with clean and helpful delivery people. We've been sleeping on our mattress for three months and I have never slept better. Would recommend to anyone

I bought Chester 3-pc. Home Office Set. Overall like the…read morelook of the desk and the bookshelf. However, there were minor damages to the furniture when they arrived. Scratches and peels. The lady who was in charge of taking the call for customer service was rude. When I sent pictures of the damages, she said, "What damages are you talking about?" at 9 AM in an irritated voice. She didn't have all the photos I sent, (I emailed 4-5 but somehow she only had 1) and sounded like I was making a big fuss out of nothing. I was mad and wanted to give a one-star review. But the technician did well repairing it, so I was happy again. Make sure to check the furniture when you receive them!!!! VERY IMPORTANT TO CHECK BEFORE THEY LEAVE YOUR HOUSE!!! You will like them if they are in good shape.

They don't service products. I was told "go on eBay." The "service" was non existent. If you…read morewant to spend $4k on 5 years, go for it.

So far I like Bob's and so do my kids, got all the missing furniture that I had to leave behind in…read moreCA, they were nice, not super pushy like all the other furniture stores and a pretty good price too. It seems like good quality too, only time with tell though. They have a complimentary café where you can get coffee, tea, cookies, ice cream and candy. This is the part my kids love.

The quality of the furniture is great. The sales people are outstandingly wonderful. The value of…read morethe material is superb. Their delivery is a complete other story. The delivery people are completely unable to understand simple directions. They setup our bedroom set and the rults are we are unable to sleep in our bed even after hospital stays. In attempts to get resolution we were re-routed and delayed 6 additional days and are still unable to sleep in our brand-new bed. Calling the store is a maze of cryptic communications that are either inept, unwilling or unable to resolve our issue in a timely maner. Overall, we would have received much better service from Bob's competitors with service delivery on-par with what we paid. Buyer beware when they deliver with their so called "White Glove Service". Have them send people that understand directions and details.

Amazing teamwork, furniture still in great shape…read more Love the furniture here for year's

Great experience! If you're on a budget looking for a couch that'll do the job and not break bank…read morethis is the place to go. Thank you Rob and Jessica for your help (and the free cookie)!

I love Clark's and the family. They help assist you in every way and they are very patient. They…read morewant you to be happy

Great store if you're looking for nice affordable furniture!…read more Clark was very helpful with picking out the sofa that I wanted for my office. And he let me bring in my dog! Thanks man!