Bought my mattress 2 years ago. Delivery was great and the quality has been proved for 2 years…read more Very satisfied customer!

Very good service. Wendy was very curteous and helpful. She even gave us an extra discount on our…read moredaughter's mattress when she found out it was her birthday.

Best experience I've ever had buying a mattress! The price was incredibly good and the owner was…read moresoooo nice! Walked out with exactly what I was looking for!

Very comfortable place to shop, not like some other stores that you go into and you can tell they…read moreare on commission. Excellent quality furniture and quick delivery. I would highly recommend.

Avoid Guardsman Furniture Protection Plans offered at Ethan Allen - A Frustrating and Disappointing…read moreExperience. I purchased a leather Melrose couch from Ethan Allen in Rochester, NY, for around $3,300, and added the $299 Guardsman Premier Gold Complete Service Plan, thinking it would provide peace of mind. Unfortunately, it turned into one of the most frustrating customer service experiences I've ever had. After submitting a warranty claim, I waited six months without a response. When Guardsman finally acted, they sent a technician from New Jersey (to upstate New York!) who looked at the couch but said she didn't have enough time to complete the repair. And then? Nothing. No follow-up. No resolution. Just silence. Years later, the owner of the Ethan Allen store accused me of being a "problem customer" and casually mentioned that Guardsman had denied the claim. That's hard to believe, considering they sent someone out to fix it, which wouldn't have happened if the claim had actually been denied upfront. I contacted Ethan Allen's corporate office and received a polite but ineffective response--no real accountability from either company. Bottom line: Guardsman appears to offer a comprehensive coverage plan, but in practice, they seem to look for any excuse or loophole to avoid fulfilling it. The customer service is slow, unresponsive, and ultimately unhelpful. The owner of the local Ethan Allen franchise finally replaced the cushion, but unfortunately, the dye lot was significantly different from the other cushions, rendering the couch unusable. If you're shopping at Ethan Allen--or anywhere else that offers Guardsman protection--I strongly recommend you think twice before spending extra on their coverage. It's not worth the hassle.

SOOOOO worth it!!!!!!!…read more First, it's a fun store to explore. My son introduced me to it first. You have fun seeing new concepts without pressure. When time came for me to get a new sofa, I needed something for a longer narrow room. It was a risk since the room was hard to fit. I checked other stores: selections were limited, or complicated to deliver, or salespeople made shopping uncomfortable But here at Lovesac, I got no pressure and plenty of support: positive store reps, people available by phone, email, online chat, and online info including YouTube videos showing how it all worked. I had been worried about whether this would work for my situation - they reassured me that they have free returns within 30 days and stand by their word. And it comes right to your door! Once we got our Sactional, I had to try all the different ways it could be put together. We tried a different setup in this narrow room every few days - it was like buying a whole set of furniture items! It was fun too. I had planned on changing color scheme of this room but the furniture tied it all together so nicely that I like it how it is right away and can save redecorating for another time. The cost may seem higher than what you're used to, but these are much MUCH sturdier than anything I've ever had and so many guarantees and so much versatility. I'm really happy with our purchase and am telling all my friends, family and coworkers!!!

Service - 4 Price - 3…read moreComfort - 5 Style - 5 We have been visiting the Eastview Mall store for about five years now; we immediately loved the concept. It's a couch that you can set up, however you want. You can add or take away pieces easily once you get the hang of it. What sold us is that the fabric is washable and the warranty is excellent. I'm not going to front; it is expensive. Even with waiting for a sale as we did. However, it is awesome. If you think about how long and how much you use it to us, it's worth it. It has changed our lives as a family. Crazy to say but true. We have ours set up with twin movie loungers hooked up to the single seat. We have it set up in the deep seat position, we skipped the deep seat pillows. The regular pillows work just fine. You need to tell them that you want the seats set up to be deep!! Before purchasing, we were unaware that there was more than one option to set up the seats. I do wish that we had been told this on any of the previous visits. How you decide to set up the seats; effects which seat backs need to be ordered. Whenever we have company, we simply switch it up like Legos. At the end of the day, we love our Lovesac!

Gorgeous livingrooms, bedrooms and dining rooms. Great…read moremattress selection. Super service.

Had to give them 1 star only because 0 is not an option. Had a horrible experience with this store…read more We were misled about what was included with our bedroom set. When it got delivered we realized we were missing the fireplace that came with the dresser and upon calling the store they said we needed to pay extra to have the fireplace included. That was never mentioned to us when we made the purchase or even mentioned as an option at all and the sales person knew we specifically picked that set because of the fireplace. We called to say we didn't want it and to take it back right after it had been delivered and they wouldn't take it. This was FALSE ADVERTISEMENT and will be contacting my lawyer. I would avoid the stress and NOT BUY FROM THEM...but if you do decide to purchase from them I recommend you make sure exactly what's included with your purchase

I love Clark's and the family. They help assist you in every way and they are very patient. They…read morewant you to be happy

Great store if you're looking for nice affordable furniture!…read more Clark was very helpful with picking out the sofa that I wanted for my office. And he let me bring in my dog! Thanks man!

** UPDATE** 5/30/25--Shawn and his team stepped up to the plate and took care of every issue and…read moreconcern I had. The guy who came out and did our stairs did an awesome job; I highly recommend him! I changed my rating to 5 stars based on how professional everything turned out and how well it was addressed! My wife and I are happy with the turnout! I purchased new flooring from Bills and just had it installed. The installers, Chris and Tommy from Veteran Pro LVP Flooring, did an excellent, professional job. I highly recommend the installers. They get 5-stars Bills' direct sales team and schedulers lack customer responsiveness once the sale has been made and paid for! There is no follow-up or callback when leaving messages or needing questions answered. The floors and carpet have been installed for over a month. They had to come back out to requote the stairs that we had already paid to be sanded and turned out like crap; been over three weeks still waiting. After follow-up call number two last Friday(5/16), I was told the treads came in, and I should get a call on that day or Monday. Today is 5/22, and there is still no call to schedule the installation; a third call/text-out has been made, and we are waiting! It's embarrassing to have people come over!

When we moved into our new house we knew that some of the hardwood floors were a little rough. We…read moreshopped around and ended up finding a perfect fit for our needs at Bill's. Large selection, delightful and well informed staff and a reasonable delivery service. They did a great job and helped cover a few of the sins of the previous home owners. Highly recommended!

The WORST place to buy a mattress. That sleep on it for a year guarantee cost $216 dollars to…read morereturn the mattress. Every time you go in a store there's someone new there who knows nothing. This is THE WORST place to buy a Mattress anywhere in Rochester. I had to get the NY Attorney General involved to get any resolution, once you complain no one will EVER get back to you and they refuse to give you a phone # to a manager or anyone in the corporate office all they except are emails and then they ignore you. It was the WORST experience I have ever had and I hope people shop elsewhere because these people are horrible!!!They don't deserve one star!!!!!!!!!!

JUST STAY AWAY! They are way overpriced and refuse to honor any warranty. I bought a mattress and…read moreit sagged after 2 years. They are still dragging their feet about even sending out an inspector. Aside from the poor mattress quality they convince you to buy their special frame and cover to make sure you get the warranty. However the warranty doesn't actually exist. They will never actually give you a replacement bed! Now they are asking $250 for the cover. That's basically the same upsell that car dealers use with 'getting that clearcoat'. Stay away from Metro.