Had very bad experience with Roc City Furniture in Henrietta. I spent 18 k on furniture over the…read moresummer for my new home. First they damaged my garage door by putting a big dent in and damaged walls and flooring in my home as they were delivering furniture. Some pieces were damaged and had to wait a very long time for the store to even look at it. Had an issue with my brand new bedroom set from Roc City Furniture. Jon came out and tried to fix the draw and broke a piece under the bed right in front of me. He said he would replace the piece and fix and hasn't. I've been ignored through numerous calls and texts for the past 4 months. They were also supposed to replace my daughters dresser that had a defect and that was never taken care of. I never was given a copy of my warranty. I've been asking for 9 months for a copy and still nothing. This is beyond acceptable that I can't get a return phone call from Jon the manager. I would think twice before buying furniture there. The customer service is horrible after you buy with them.

The help was awesome purchasing our first couch set. The so called manager set everything up we…read moreused their 0% financing and everything was all good. This was in November, we were told to expect it in December. December comes and they say it isn't in yet maybe early January. Okay early January we move in and they say not yet maybe another week. We call yet again and now it is the end of January and they say maybe the end of February. How does one order a couch in November and almost 3 months later still not have a couch but you can bet they still collect their money. We are very unhappy with the situation and had much higher hopes.

The WORST place to buy a mattress. That sleep on it for a year guarantee cost $216 dollars to…read morereturn the mattress. Every time you go in a store there's someone new there who knows nothing. This is THE WORST place to buy a Mattress anywhere in Rochester. I had to get the NY Attorney General involved to get any resolution, once you complain no one will EVER get back to you and they refuse to give you a phone # to a manager or anyone in the corporate office all they except are emails and then they ignore you. It was the WORST experience I have ever had and I hope people shop elsewhere because these people are horrible!!!They don't deserve one star!!!!!!!!!!

JUST STAY AWAY! They are way overpriced and refuse to honor any warranty. I bought a mattress and…read moreit sagged after 2 years. They are still dragging their feet about even sending out an inspector. Aside from the poor mattress quality they convince you to buy their special frame and cover to make sure you get the warranty. However the warranty doesn't actually exist. They will never actually give you a replacement bed! Now they are asking $250 for the cover. That's basically the same upsell that car dealers use with 'getting that clearcoat'. Stay away from Metro.

I recently moved to a smaller apt and lost some furniture pieces that wouldn't fit. I wanted to…read moresupport a local business when I went to replace them, and Unclaimed Freight was highly recommended to me! As I understand it, it resells items people bought but for some reason or other didn't work out. As such, the stock changes fairly often and the prices are a bit reduced, but for practically new, unused things. I was also told the salespeople don't work on commission, so you won't be pressured to buy while you browse. You can also check their online catalog in-store if you don't find anything you like on the floor. I had a great experience shopping in-store. I was left alone to sit on the pieces I wanted to try for as long as I liked, because I was shopping for comfort, and when I made my purchase, I also got delivery for a small additional charge, which included the guys bringing my furniture to my walkup. Delivery was the next weekend, and they called ahead so I was ready for them, and it was very quick! The furniture came plastic wrapped so it didn't get scratched or banged up or the pillow lost. If you're looking for a couch or table set or bed, I'd recommend Unclaimed Freight.

Got a twin bed for 5 days, and it and the boxspring has already sunk. So cheap.Too cheap. Go…read moresomewhere that sells quality beds. You get what you pay for!

I have to say that this store had what I needed. I looked all over for a mattress set for a guest…read moreroom. The prices were ridiculous! I saw this add for cheap mattress sets and called. The store is small but when I went in they had everything from low budget to expensive sets that were selling for half the price as the competetors. They even offered to special order if I did not see anything I liked . The set I chose was a Queen mattress and box, brand new with warranty and I paid a third of what I saw the same set at at a larger chain store. Delivery was within the same day and was done by a college student. These guys know what their doing to keep prices down. The older gentleman answered most of my questions and what he coudn't answer he called someone who could answer. The store is really small, it doesn't look like a furniture or mattress store from the outside so I had a little trouble finding it at first. I still come back to the prices! I have reccommended this place to several people and they have thanked me for that after the fact.

I have been buying furniture from Bayles for decades, and I have never been disappointed. Quality,…read moreservice and selection are unsurpassed. My most recent purchases have elicited multiple compliments and questions as to where I purchased them. I can't say enough good things about this family owned business. Thank you for all your help.

Fantastic selection and fantastic service. We made two quite large purchases here, about 7 years…read moreapart, and were thrilled with the experience both times. They were fabulous at figuring out when we wanted help and when we wanted to be left alone. They very quickly figured out what we were trying to accomplish and understood our preferences well enough that they could make lots of useful suggestions without wasting our time on things we weren't going to like anyway. They were infinitely patient as we took weeks (and multiple visits) to make up our minds. They made us feel comfortable in every possible way. In addition to the superb serrvice, we were thrilled with the superb selection --- this is the most beautiful furniture showroom you could imagine walking into. I am so glad we found these people.

I bought a sectional from here a few months ago. Great price compared to other stores and online…read more Communication was excellent and so was the delivery.

My daughter was in from out-of-town and looking for a dresser. We didn't want to spend a fortune,…read morebut we didn't want junk either. I was pitching in for the cause! We looked all over and Jess found this place. It's a big furniture store with lots to choose from. The nice thing about this place is that the furniture is put together. No Sauder wood projects! She got a four drawer dresser for $200 in a cinnamon color. If she had had more room in her Jeep, she would have gotten the 5 drawer for $259!! Nice pieces, fair prices and good service.

This store may be a great place if you're buying furniture but don't waste your time if you're…read moreselling; their offer wouldn't cover the rental van to get the furniture to them. I'll give them 2 stars for replying quickly.

Locally owned mid century furniture store doesn't get better than this! Eliza is a true artist when…read moreit comes to refurbishing the original wood furniture. When you walk into her clean and organized store, expect to be encompassed with a warm, homey vibe and friendly energy. Mid Century 585 has an abundance to choose from. From armoires, tables, chairs, sofas, and more. If you desire a work of art in your home, please go down to Mid Century 585

During the past 16 years, whenever I need storage, seating, or have a unique shelving need, I head…read moreto Fulkersons. My earliest recollection was a need for a heavy duty locking cabinet with many shelves to store glass. They helped me find the perfect unit. It's still in use today in my busy glass studio. Many storage cabinets later, I love this place and recommend the team that works here . They are knowledgeable and patient . Thank you! Marilynne Lipshutz Studio 34 Creative Arts Center Rochester NY

This place is a great place for small to medium size businesses who are looking for great furniture…read moreat a lower price. I have been to Fulkerson's to find lobby furniture, kitchen and work tables, lots and lots of chairs! They can do cubicles in custom sizes and accessories too. They do have some new furniture too, but it's not much. You can find it in their main showroom with their offices. It's also where they usually have some really amazing and LARGE conference room tables. I would absolutely recommend them - hands down. Happy Bargain Hunting!