I am so very disappointed with this company. I paid a deposit and ordered a sectional 23 weeks…read moreago. They told me it would arrive in an estimated 13 weeks. I understand covid is causing delays for many products but they need to stop telling people an estimated 13 weeks. Be honest with your customers when you now know that is no where true.

Out of all the furniture stores we shopped at today this by far was our favorite…read more Quality pieces, many different styles and competitive/reasonable prices compared to other local places ie pottery barn, EthanA and Basset. We left with a gorgeous desk for our apartment. The number one reason why we're rating this the best furniture store is really because of the service. Cheri was very helpful and really pleasant to work with. We will be shopping here again.

The WORST place to buy a mattress. That sleep on it for a year guarantee cost $216 dollars to…read morereturn the mattress. Every time you go in a store there's someone new there who knows nothing. This is THE WORST place to buy a Mattress anywhere in Rochester. I had to get the NY Attorney General involved to get any resolution, once you complain no one will EVER get back to you and they refuse to give you a phone # to a manager or anyone in the corporate office all they except are emails and then they ignore you. It was the WORST experience I have ever had and I hope people shop elsewhere because these people are horrible!!!They don't deserve one star!!!!!!!!!!

JUST STAY AWAY! They are way overpriced and refuse to honor any warranty. I bought a mattress and…read moreit sagged after 2 years. They are still dragging their feet about even sending out an inspector. Aside from the poor mattress quality they convince you to buy their special frame and cover to make sure you get the warranty. However the warranty doesn't actually exist. They will never actually give you a replacement bed! Now they are asking $250 for the cover. That's basically the same upsell that car dealers use with 'getting that clearcoat'. Stay away from Metro.

Few years back when looking for a mattress we visited the local mattress stores it was a nightmare…read morealmost as bad as buying a car & time wasted. We ended up at Jamestown mattress & what a pleasure. Purchased the mattress & box spring they were delivered the following week. Jump to 2 weeks ago didn't bother with the other stores went to Jamestown didn't waste my time with others. Purchased a queen size mattress & box spring no drama & time lost at a good price. I highly recommend Jamestown Mattress

Mattress less than 5 years old. Each year the odor is stronger than the year before. Must not be…read morenatural latex but the synthetic kind. I feel nauseous when I smell it. Permeates my sheets and mattress pad. I will replace with another brand soon. Just cannot bear the odor any longer!

I faced a major issue with Bassett Furniture in Victor regarding a wool rug and dining table I…read morepurchased for $7,500. The designer visited my home multiple times and was fully aware that I have an older dog who occasionally has accidents on the carpet. My primary concern is that Bassett is selling a rug made from a combination of wool and viscose, which is extremely difficult and, in many cases, impossible to clean, and did not disclose that issue to me prior to purchase. At no point was I informed that this carpet was inappropriate for households with pets or children. Several rug cleaning specialists have confirmed that the carpet cannot be effectively cleaned or repaired by re-dyeing the stained areas. When I spoke with my representative at Bassett Furniture, she acknowledged that she does not recommend these rugs for families, yet she still suggested this particular rug for my situation. If I had known cleaning the rug would be nearly impossible due to the viscose--essentially a paper product--I would have made a very different choice. To make things worse, Bassett Furniture's management offered me another carpet at a 40% discount, a move that felt absurd given that my primary concern was the poor quality of their carpets. To summarize: Rochester offers significantly better furniture options than Bassett Furniture. The prices for Hunter Douglas blinds and Carol drapery at Bassett were much higher than at Decor Fabrics and Design, a local specialty retailer. Additionally, I noticed several imperfections in the staining of Bassett's dining table when compared to the flawless tables at Stickley Furniture. I regret not checking the negative reviews for Bassett Furniture on Yelp and other sites before buying. Clearly, there are far better choices in the area.

Do NOT buy furniture from Bassett Furniture! I purchased a leather sectional from this company in…read more2019 and 18 months later noticed it was ripping at the seams and literally falling apart. When I contacted the customer care center I was informed that their product is only under warranty for 1 year so there was "nothing they can do". Refused to stand by their product and their claims of quality. This sectional was very expensive and I expected quality to match the price I am extremely dissatisfied and will never recommend this company to anyone or shop there again.

Love window shopping in this store the only problem is that I always come out with something…read morebeautiful

Although this is a bit of drive for me this HomeGoods is a nice change from the one I have in…read moreVictor! Victor is definitely my go to because of distance but if I want to go the extra mile(s) in search of something for my home it's to this home goods I go! Not to mention it's in an awesome spot, located right next to TJmaxx, old Navy, Kohl's and more!! I would definitely recommend you go and check it out. I feels relaxing to go in and just browse

Service - 4 Price - 3…read moreComfort - 5 Style - 5 We have been visiting the Eastview Mall store for about five years now; we immediately loved the concept. It's a couch that you can set up, however you want. You can add or take away pieces easily once you get the hang of it. What sold us is that the fabric is washable and the warranty is excellent. I'm not going to front; it is expensive. Even with waiting for a sale as we did. However, it is awesome. If you think about how long and how much you use it to us, it's worth it. It has changed our lives as a family. Crazy to say but true. We have ours set up with twin movie loungers hooked up to the single seat. We have it set up in the deep seat position, we skipped the deep seat pillows. The regular pillows work just fine. You need to tell them that you want the seats set up to be deep!! Before purchasing, we were unaware that there was more than one option to set up the seats. I do wish that we had been told this on any of the previous visits. How you decide to set up the seats; effects which seat backs need to be ordered. Whenever we have company, we simply switch it up like Legos. At the end of the day, we love our Lovesac!

SOOOOO worth it!!!!!!!…read more First, it's a fun store to explore. My son introduced me to it first. You have fun seeing new concepts without pressure. When time came for me to get a new sofa, I needed something for a longer narrow room. It was a risk since the room was hard to fit. I checked other stores: selections were limited, or complicated to deliver, or salespeople made shopping uncomfortable But here at Lovesac, I got no pressure and plenty of support: positive store reps, people available by phone, email, online chat, and online info including YouTube videos showing how it all worked. I had been worried about whether this would work for my situation - they reassured me that they have free returns within 30 days and stand by their word. And it comes right to your door! Once we got our Sactional, I had to try all the different ways it could be put together. We tried a different setup in this narrow room every few days - it was like buying a whole set of furniture items! It was fun too. I had planned on changing color scheme of this room but the furniture tied it all together so nicely that I like it how it is right away and can save redecorating for another time. The cost may seem higher than what you're used to, but these are much MUCH sturdier than anything I've ever had and so many guarantees and so much versatility. I'm really happy with our purchase and am telling all my friends, family and coworkers!!!