SOOOOO worth it!!!!!!!…read more First, it's a fun store to explore. My son introduced me to it first. You have fun seeing new concepts without pressure. When time came for me to get a new sofa, I needed something for a longer narrow room. It was a risk since the room was hard to fit. I checked other stores: selections were limited, or complicated to deliver, or salespeople made shopping uncomfortable But here at Lovesac, I got no pressure and plenty of support: positive store reps, people available by phone, email, online chat, and online info including YouTube videos showing how it all worked. I had been worried about whether this would work for my situation - they reassured me that they have free returns within 30 days and stand by their word. And it comes right to your door! Once we got our Sactional, I had to try all the different ways it could be put together. We tried a different setup in this narrow room every few days - it was like buying a whole set of furniture items! It was fun too. I had planned on changing color scheme of this room but the furniture tied it all together so nicely that I like it how it is right away and can save redecorating for another time. The cost may seem higher than what you're used to, but these are much MUCH sturdier than anything I've ever had and so many guarantees and so much versatility. I'm really happy with our purchase and am telling all my friends, family and coworkers!!!

Service - 4 Price - 3…read moreComfort - 5 Style - 5 We have been visiting the Eastview Mall store for about five years now; we immediately loved the concept. It's a couch that you can set up, however you want. You can add or take away pieces easily once you get the hang of it. What sold us is that the fabric is washable and the warranty is excellent. I'm not going to front; it is expensive. Even with waiting for a sale as we did. However, it is awesome. If you think about how long and how much you use it to us, it's worth it. It has changed our lives as a family. Crazy to say but true. We have ours set up with twin movie loungers hooked up to the single seat. We have it set up in the deep seat position, we skipped the deep seat pillows. The regular pillows work just fine. You need to tell them that you want the seats set up to be deep!! Before purchasing, we were unaware that there was more than one option to set up the seats. I do wish that we had been told this on any of the previous visits. How you decide to set up the seats; effects which seat backs need to be ordered. Whenever we have company, we simply switch it up like Legos. At the end of the day, we love our Lovesac!

Out of all the furniture stores we shopped at today this by far was our favorite…read more Quality pieces, many different styles and competitive/reasonable prices compared to other local places ie pottery barn, EthanA and Basset. We left with a gorgeous desk for our apartment. The number one reason why we're rating this the best furniture store is really because of the service. Cheri was very helpful and really pleasant to work with. We will be shopping here again.

I am so very disappointed with this company. I paid a deposit and ordered a sectional 23 weeks…read moreago. They told me it would arrive in an estimated 13 weeks. I understand covid is causing delays for many products but they need to stop telling people an estimated 13 weeks. Be honest with your customers when you now know that is no where true.

"David Maine, Victor, NY store, was GREAT to work with-he gave suggestions and allowed me to make a…read moredecision without any pressure!!!! Furniture arrived aprox 3 weeks after ordering-I was pleasantly surprised. Anthony who delivered furniture was very pleasant and professional. GREAT experience-will be back when I replace my living room furniture."

I faced a major issue with Bassett Furniture in Victor regarding a wool rug and dining table I…read morepurchased for $7,500. The designer visited my home multiple times and was fully aware that I have an older dog who occasionally has accidents on the carpet. My primary concern is that Bassett is selling a rug made from a combination of wool and viscose, which is extremely difficult and, in many cases, impossible to clean, and did not disclose that issue to me prior to purchase. At no point was I informed that this carpet was inappropriate for households with pets or children. Several rug cleaning specialists have confirmed that the carpet cannot be effectively cleaned or repaired by re-dyeing the stained areas. When I spoke with my representative at Bassett Furniture, she acknowledged that she does not recommend these rugs for families, yet she still suggested this particular rug for my situation. If I had known cleaning the rug would be nearly impossible due to the viscose--essentially a paper product--I would have made a very different choice. To make things worse, Bassett Furniture's management offered me another carpet at a 40% discount, a move that felt absurd given that my primary concern was the poor quality of their carpets. To summarize: Rochester offers significantly better furniture options than Bassett Furniture. The prices for Hunter Douglas blinds and Carol drapery at Bassett were much higher than at Decor Fabrics and Design, a local specialty retailer. Additionally, I noticed several imperfections in the staining of Bassett's dining table when compared to the flawless tables at Stickley Furniture. I regret not checking the negative reviews for Bassett Furniture on Yelp and other sites before buying. Clearly, there are far better choices in the area.

I bought a sectional from here a few months ago. Great price compared to other stores and online…read more Communication was excellent and so was the delivery.

My daughter was in from out-of-town and looking for a dresser. We didn't want to spend a fortune,…read morebut we didn't want junk either. I was pitching in for the cause! We looked all over and Jess found this place. It's a big furniture store with lots to choose from. The nice thing about this place is that the furniture is put together. No Sauder wood projects! She got a four drawer dresser for $200 in a cinnamon color. If she had had more room in her Jeep, she would have gotten the 5 drawer for $259!! Nice pieces, fair prices and good service.

I was getting our home ready to sell and had Love's come in and install fresh carpets. While I was…read morethere we found a great living room set for a good price. Once the carpet was installed, our new furniture was delivered. All on time, and professional even during a pandemic. Now we have moved and I need to get 2 new beds. Heading down at 10am!!!

This place is amazing. Personally I have purchased 2 beds from them. Their service and patience for…read moresomeone who can't make up their mind is unmatched! My sister bought an amazing new bedroom set. She still loves it 2 years later. At the same time, I bought an entire new living room set for my grandmother. Less than a week later, my grandmother passed away. I obviously didn't have the furniture yet. They allowed me to cancel the furniture with no issues and gave me store credit since it was paid with the store credit card. They also called me 2x in 3 weeks to check in and make sure that we were OK and to see if there was anything they could help with. They are genuinely amazing people with well great furniture at great prices. Love shopping local and getting quality products at lower prices!

I have to say that this store had what I needed. I looked all over for a mattress set for a guest…read moreroom. The prices were ridiculous! I saw this add for cheap mattress sets and called. The store is small but when I went in they had everything from low budget to expensive sets that were selling for half the price as the competetors. They even offered to special order if I did not see anything I liked . The set I chose was a Queen mattress and box, brand new with warranty and I paid a third of what I saw the same set at at a larger chain store. Delivery was within the same day and was done by a college student. These guys know what their doing to keep prices down. The older gentleman answered most of my questions and what he coudn't answer he called someone who could answer. The store is really small, it doesn't look like a furniture or mattress store from the outside so I had a little trouble finding it at first. I still come back to the prices! I have reccommended this place to several people and they have thanked me for that after the fact.

I had to rate this store to write a review, but I have no real opinion. I would like to say that I…read morebought a mattress and the owner tied it to my roof. I said Thank you! and he replied ah-hah and walked away. Not cool.