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    HomeGoods

    3.3 (6 reviews)
    ModerateHome Decor

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    Victor Furniture & Flooring

    Victor Furniture & Flooring

    3.0(4 reviews)
    9.1 mi

    We had our carpets installed when our home was built and they eventually buckled in various rooms…read more When we needed to have them re-stretched, it took multiple times for someone to come out. When the job was finished, they said that if the issue comes back Victor Furniture would fix it under warranty. Well... a few months later, the same wrinkle re-appeared. It took multiple calls to get a response from Amanda, their contact. When I told Amanda they originally fixed it, she said we would have to pay AGAIN. Finally, after explaining we were told it was covered from a repair this year, they agreed it was under warranty, but on the service date no one showed up. They I had to spend multiple calls trying to get someone to come out. When they did, they told me that it would be hundreds of dollars to fix. I'm really disappointed with their service.

    I saw the injustice to this Company's reviews and had to write fully realizing that the 2.5 present…read morerating is no doubt either an apparition or a few disgruntled customers out of the thousands they served. I'm a General Contractor and have placed over 50 orders (Flooring) with them and have never had a problem. No late shipping, no wrong orders, no price games, nothing. So if you count my positive 50 experiences you have 4.8 rating. Use Yelp for Restaurants use the Better Business Bureau for Businesses is my advice. Jim Rochester Residential Remodeling LLC

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    Victor Furniture & Flooring
    Victor Furniture & Flooring
    Victor Furniture & Flooring

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    Raymour & Flanigan Furniture and Mattress Store

    Raymour & Flanigan Furniture and Mattress Store

    2.0(20 reviews)
    0.6 mi
    $$

    It was an easy shopping experience! I'd been looking online for weeks. As perfect as many of those…read moreonline sofa places looked, if you can't try it before you buy it, you're buying blind. I just couldn't do it. (Not to mention the cost!) R&F was on my list of places to check out. My wife and I walked in on a Sunday morning and got a friendly greeting from Anthony. We told him we were looking at sofas and got no hard sell, follow you around treatment. After we looked for awhile, we had a better idea of what we wanted to see and went back to Anthony. Still, no hard sell. We told him what we wanted and he showed us some great options. We found a set that felt perfect. And there was a great sale going on, too, on top of interest free payments for 18 months. This set had the same lifetime guarantee on the frame that the online places had. We didn't want to wait months, so we picked a fabric they had in stock. It felt substantial but still very soft, and promised to clean easily. I also liked the light gray color. We didn't buy it immediately. We gave our new furniture excitement a chance to calm down. Often the next day things don't seem as perfect as they did in the moment. But that didn't happen. I went back, signed the paperwork, and arranged delivery. Delivery was a breeze. I liked how I could see the ETA and where the truck was during the delivery window. Once the truck got here the 3 big pieces and 3 smaller pieces were in place within 15-20 min. The guys were as nice as could be. They wanted to make sure I got the furniture exactly where I wanted it. So did I! But I don't think I've ever been perfectly happy with the furniture arrangement on the first try. It's close - just needs a bit of adjustment, but that's on me (and the next strong friends to visit.)

    I wish I could leave a zero star. We bought a Zane power recliner from them about a year and a half…read moreago. A few weeks after bringing the chair home, it felt like the power lumbar support was just punching you in the back no matter where we had it or how we were sitting in the chair. We called to have it serviced, they serviced it twice by just throwing more foam in it, which made it worse. They did recognize this was a problem and exchanged the chair for a new one... I bet you couldn't believe what would happen next. This chair did the same exact thing. And what did they do, they serviced it twice again by just putting foam in it. The chair is still unbearable to sit in. When I called customer service, they decided through a picture on the computer that the chair looked fine and told me that my comfortability is not their problem and they only deal with actual brakes in the furniture. And that basically I was left with a defective chair and they would not do anything about it. Do not waste your time buying any furniture from this retailer. I know we will never be going back again.

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    Raymour & Flanigan Furniture and Mattress Store
    Raymour & Flanigan Furniture and Mattress Store
    Raymour & Flanigan Furniture and Mattress Store

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    HomeGoods - homedecor - Updated May 2026

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