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    Oriental Rug Mart

    5.0 (9 reviews)
    Open 10:00 am - 7:00 pm

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    6 months ago

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    5 years ago

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    9 years ago

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    15 years ago

    Gorgeous rugs. Great people to work with. Don't feel the pressure there that I get at Stickley.

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    Bassett Furniture

    Bassett Furniture

    (7 reviews)

    $$$

    I faced a major issue with Bassett Furniture in Victor regarding a wool rug and dining table I…read morepurchased for $7,500. The designer visited my home multiple times and was fully aware that I have an older dog who occasionally has accidents on the carpet. My primary concern is that Bassett is selling a rug made from a combination of wool and viscose, which is extremely difficult and, in many cases, impossible to clean, and did not disclose that issue to me prior to purchase. At no point was I informed that this carpet was inappropriate for households with pets or children. Several rug cleaning specialists have confirmed that the carpet cannot be effectively cleaned or repaired by re-dyeing the stained areas. When I spoke with my representative at Bassett Furniture, she acknowledged that she does not recommend these rugs for families, yet she still suggested this particular rug for my situation. If I had known cleaning the rug would be nearly impossible due to the viscose--essentially a paper product--I would have made a very different choice. To make things worse, Bassett Furniture's management offered me another carpet at a 40% discount, a move that felt absurd given that my primary concern was the poor quality of their carpets. To summarize: Rochester offers significantly better furniture options than Bassett Furniture. The prices for Hunter Douglas blinds and Carol drapery at Bassett were much higher than at Decor Fabrics and Design, a local specialty retailer. Additionally, I noticed several imperfections in the staining of Bassett's dining table when compared to the flawless tables at Stickley Furniture. I regret not checking the negative reviews for Bassett Furniture on Yelp and other sites before buying. Clearly, there are far better choices in the area.

    Do NOT buy furniture from Bassett Furniture! I purchased a leather sectional from this company in…read more2019 and 18 months later noticed it was ripping at the seams and literally falling apart. When I contacted the customer care center I was informed that their product is only under warranty for 1 year so there was "nothing they can do". Refused to stand by their product and their claims of quality. This sectional was very expensive and I expected quality to match the price I am extremely dissatisfied and will never recommend this company to anyone or shop there again.

    Oriental Rug Mart - carpet_cleaning - Updated May 2026

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