Dan and his staff are so helpful and knowledgeable that before you do anything with your flooring,…read moreyou must consult with them! They know all about how to clean rugs and carpets properly, about all types of floor coverings, and they are honest and fair. You will be astonished at how well these folks understand flooring and how helpful they are. You will never use an outside rug cleaner after you have consulted with them.

The Rug Market is the very BEST place to find and purchase carpeting for your needs! Jim, Dan, and…read morethe staff are wonderful to work with - extremely knowledgeable and helpful. We just picked up a carpet we ordered for our living room and we couldn't be happier with our shopping experience. We heard good things about this store, but our experience exceeded our expectations! Gerry M.

I am so very disappointed with this company. I paid a deposit and ordered a sectional 23 weeks…read moreago. They told me it would arrive in an estimated 13 weeks. I understand covid is causing delays for many products but they need to stop telling people an estimated 13 weeks. Be honest with your customers when you now know that is no where true.

Out of all the furniture stores we shopped at today this by far was our favorite…read more Quality pieces, many different styles and competitive/reasonable prices compared to other local places ie pottery barn, EthanA and Basset. We left with a gorgeous desk for our apartment. The number one reason why we're rating this the best furniture store is really because of the service. Cheri was very helpful and really pleasant to work with. We will be shopping here again.

Excellent service and installation! While not the cheapest in the area, they offer quality products…read morewith quick efficient service and an excellent installation team! Thank you, Messner Flooring!

Andy and Greg were a HUGE help selecting, ordering and coordinating the installation of new carpet…read morein my living room and two bedrooms. The process was smooth and easy. Their installation team was outstanding. Help move my furniture will no issues. Two meticulous hardworking guys. I couldn't ask for a better experience. I stongly recommend Messner for any flooring projects you may have. If I could give SIX stars, I would...

I had an absolutely great experience using Spurlings! He cleaned 2 bedrooms for us. He was…read morequick,efficient but thorough. His equipment far outweighs the competition. He made the rugs look brand new again. Great attention to detail. Kind courteous service. His price was reasonable and affordable. He gave me his best service. I wish I had more rugs for him to clean!

It would be hard to find a guy who is more kind and polite, professional, hard-working, meticulous,…read moreand respectful of your pets, as Paul. He does a magnificent job. Our carpets have never looked better! We'll be using him again and again.

I faced a major issue with Bassett Furniture in Victor regarding a wool rug and dining table I…read morepurchased for $7,500. The designer visited my home multiple times and was fully aware that I have an older dog who occasionally has accidents on the carpet. My primary concern is that Bassett is selling a rug made from a combination of wool and viscose, which is extremely difficult and, in many cases, impossible to clean, and did not disclose that issue to me prior to purchase. At no point was I informed that this carpet was inappropriate for households with pets or children. Several rug cleaning specialists have confirmed that the carpet cannot be effectively cleaned or repaired by re-dyeing the stained areas. When I spoke with my representative at Bassett Furniture, she acknowledged that she does not recommend these rugs for families, yet she still suggested this particular rug for my situation. If I had known cleaning the rug would be nearly impossible due to the viscose--essentially a paper product--I would have made a very different choice. To make things worse, Bassett Furniture's management offered me another carpet at a 40% discount, a move that felt absurd given that my primary concern was the poor quality of their carpets. To summarize: Rochester offers significantly better furniture options than Bassett Furniture. The prices for Hunter Douglas blinds and Carol drapery at Bassett were much higher than at Decor Fabrics and Design, a local specialty retailer. Additionally, I noticed several imperfections in the staining of Bassett's dining table when compared to the flawless tables at Stickley Furniture. I regret not checking the negative reviews for Bassett Furniture on Yelp and other sites before buying. Clearly, there are far better choices in the area.

Do NOT buy furniture from Bassett Furniture! I purchased a leather sectional from this company in…read more2019 and 18 months later noticed it was ripping at the seams and literally falling apart. When I contacted the customer care center I was informed that their product is only under warranty for 1 year so there was "nothing they can do". Refused to stand by their product and their claims of quality. This sectional was very expensive and I expected quality to match the price I am extremely dissatisfied and will never recommend this company to anyone or shop there again.

I love HomeGoods for rugs and wall decor. Reasonable prices, fine quality, and for me, someone who…read moreis still struggling to land on a home aesthetic, a perfect way to play and see what I like in my home. I went recently and the store was more organized than Henrietta and had everything we needed in a convenient place. I need to return the comforter we bought because it's hideous in our room (LOL halp) but other than that, successful trip. This is a great stop if you're looking to spruce up your home or just want to browse and forget the world for a half hour.

Cashier stole my item: She charged me for it and never put it in the bag. I bought several items…read moreand didn't notice until I check my receipt. When I called the store the "manager" I spoke to was very unhelpful and sounded as she could've cared less. I think the staff at this store practice this swipe and keep scheme/scam often. Home goods needs to find better employees, yes the economy is not great at the moment but there is no honor among thieves!

When we moved into our new house we knew that some of the hardwood floors were a little rough. We…read moreshopped around and ended up finding a perfect fit for our needs at Bill's. Large selection, delightful and well informed staff and a reasonable delivery service. They did a great job and helped cover a few of the sins of the previous home owners. Highly recommended!

** UPDATE** 5/30/25--Shawn and his team stepped up to the plate and took care of every issue and…read moreconcern I had. The guy who came out and did our stairs did an awesome job; I highly recommend him! I changed my rating to 5 stars based on how professional everything turned out and how well it was addressed! My wife and I are happy with the turnout! I purchased new flooring from Bills and just had it installed. The installers, Chris and Tommy from Veteran Pro LVP Flooring, did an excellent, professional job. I highly recommend the installers. They get 5-stars Bills' direct sales team and schedulers lack customer responsiveness once the sale has been made and paid for! There is no follow-up or callback when leaving messages or needing questions answered. The floors and carpet have been installed for over a month. They had to come back out to requote the stairs that we had already paid to be sanded and turned out like crap; been over three weeks still waiting. After follow-up call number two last Friday(5/16), I was told the treads came in, and I should get a call on that day or Monday. Today is 5/22, and there is still no call to schedule the installation; a third call/text-out has been made, and we are waiting! It's embarrassing to have people come over!

Stopped by during the Canandaigua sip and stroll event. My husband and I have been in the market…read morefor new flooring for awhile and haven't been able to agree on style. The young man was able to provide some advice and samples and we saw some variations that we do want to pursue further. Fabulous gem right here in Canandaigua.

Store service was great. Since they do not have their own crew installing carpet, they provide a…read morelist of installers. I had one come to provide a quote and take measurements. I was pleased with his communication and VERBAL price do I decided to just go with him. He promised a formal quote and we set an install date. Prior to the date I asked again for a formal quote with no reply. During install, he asked what he provided as a verbal quote and I replied. At the end of install, the final number was higher than the verbal quote. He had several excuses which I reminded him we discussed when he first came. He then said, well it took longer than I planned. I paid with no argument. My approach is to never do business with a company again if they take advantage of me. Point is, until Skip's returns to employing their own installers, I will never buy flooring from them again.