FRIENDLY, DOWN-TO-EARTH, & KNOWLEDGEABLE STAFF: GOOD EXPERIENCE. RECOMMENDED
** HOW WE MET **
"Sleep Number" beds and I met during an overnight stay at a high-tech sleep lab in Seattle where the mattress was an older "Classic" model, a.k.a. the original, base model. It was still FANTASTIC tho! After that one stay, I knew where to go when replacing our old Costco memory foam bed, and luckily there was a brand-store right in Bham. And it was such fun!
*** IN-DEPTH on IN-STORE ***
** Finding Your Sleep Number or "SN" **
The setup in the store is a MAJOR improvement on the traditional mattress shop: here you only lie on ONE "magic mattress" that they've embedded sensors into which connects to monitors, visible while you lie down. Those sensors register the pressure of your body on the mattress. That pressure is displayed visually & helps you determine your "sleep number"; here's how that happens...
**As you & partner are lying side-by-side, the mattress begins at its firmest, and the monitor displays your pressure points in color that looks like an infrared or heat camera: reds & blues etc. Then the technician lowers the firmness gradually of both sides and instructs you both to say when it has become most comfortable. The bed grows softer until you're perfectly comfortable and BOOM: you say "stop", and that's your sleep number! All the while, on the monitor you can see the pressure points' colors becoming more even throughout the body-shaped outline as the number approaches your ideal (ie, not a too many dots at the bum or shoulders but even throughout)
*My hubby's is 95 (100 being most firm; he likes a VERY firm bed), and mine is 35 (I like a VERY soft bed). But if you look at our body pressure diagrams, they look quite similar with even distribution despite the difference in Sleep Number, because our bodies are so different: he's a tall & wide body builder while I'm short & curvy with voluptuous bum*
(The Details)
The tech went through all the features of their bed lines, focusing on what issues we struggled with personally; it was a very individually tailored experience as the staff went over our issues, like my central sleep apnea, spinal abnormalities, & brain surgery experience which requires certain consideration and my husband's positional snoring etc. Then we talked at length with staff about what features we wanted, what our budget allowed, & about financing.
The "best" part for me was that when my back & head pain became too uncomfortable to continue (from the above health issues I mentioned), the tech totally understood. I'm sure he worried we wouldn't return & would lose his commission, but he didn't let on and instead encouraged us to take a break & come back when we could. And of course, we returned before the holiday weekend was over to purchased our bed (discount!).
The only negative was waiting on delivery/setup which took far longer than we were told to expect, but I understand that happens. It's so worth it though because not only is it insanely comfortable, but it has a warrantee that rivals & beats many cars. And then of course the price but I think the price is fair for the quality & singularity of this product.
Hope this helps you make your decision! I really do highly recommend this company, bed, & this store. read more