We recently bought a new sofa at Wilson's with delivery in time for Mother's day. The delivery crew…read morearrived on time and had us set up quickly. After their departure, we noticed a significant factory defect, and I phoned the store and texted photos to confirm the issue. The company response was 100% timely and effective, traveling to confirm the issue and replace the problem component. Every person in this dialog was cordial, responsive, and efficient. This company ranks among the highest integrity operations we've ever had commerce with. We are extremely happy with the product and the service, and highly recommend shoppers consider Wilson's for your furniture purchases.

I went into the store to make a few purchases. Two cells people were busy and when I ask the lady…read morebehind the counter who was on the computer for help she was busy. I walked around a bit that went back to her and ask her if there was anyone that could help me. She was very unpleasant and seemed a bit irritated. She said it would be a minute so I continued looking around. Another couple came into the store and when I looked over I noticed her talking to them and helping them instead of telling them to wait a minute she was going to help somebody else. I waited a few more minutes. That is very unprofessional when one customer is waiting and they help newer customers. I just walked out and decided to do my shopping in Bellingham where I live.

Oleg and Kyler were amazing, very caring about my sofa, they where fast and took there time,…read moresetting everything up Nicely, thank you so much!!

I purchased a recliner from Box Drop in Bellingham approximately a year ago. Value yes but you get…read morewhat you pay for no way around it. Recliner has broke and I called in and was told by a gentleman that they have no control over how their stuff is made and nothing they could do. Just beware you always get what you pay for.

If you're going to try and sell them things expect a low ball offer that is nonnegotiable. Later…read moresee your stuff with very high prices on them. Their prices are usually high for anything they sell.

Seriously, check my purse in a dirty locker or leave it in my car upon walking in the door? What am…read moreI going to possibly put in my tiny purse?That would be of any value? I came in looking for a dresser and e eight foot long piece of conduit... Did I stay?No, absolutely NOT. I felt like I was treated like a criminal walking in the door by the two road workers... I i am not gonna leave my purse in my car either.As I don't know, the neighborhood and who's watching. Not to mention the prices are ridiculously overpriced and cluttered. I had a similar experience many years ago. Via rude, a staff member and haven't gone back until today.Giving it a second chance.And after that experience, trust me, I'll never go there or recommend it again...

Horrible experience. Absolute waste of time. The store is a…read moretotal mess with items piled up everywhere, but that's her problem. What shocked me was her attitude: the moment I tried to pick up an item to look at it, she immediately snapped "NO!" at me. She literally forbids customers from touching anything, rejecting every single inquiry with a rude "No." It creates an incredibly uncomfortable and unwelcoming atmosphere. To top it all off, the prices in this disorganized hoard are completely detached from reality. Paying premium prices to be treated with absolute hostility in a messy, empty store is ridiculous. Do not waste your time or money here. Avoid this place at all costs! UPDATE The response from the owner, Chelsea, is an absolute fabrication. Her claim that I was "going through her personal belongings behind the counter" is completely ridiculous and utterly false. The items in question were sitting directly ON TOP of the main sales counter, thrown into a disorganized pile in plain view of anyone entering the shop. If these were truly your "personal, not-for-sale belongings," why on earth were they left piled up on a public retail counter? This is a desperate, made-up excuse to cover up your hostile and completely unprofessional behavior. Furthermore, you did not "politely explain" anything. You repeatedly snapped a single word at me: "NO!" - treating me like a dog that had wandered into your yard rather than a human being and a customer. It is pathetic that instead of taking accountability for your terrible customer service, you choose to invent outright lies to gaslight people. This owner is not just incredibly rude; she is completely dishonest. Avoid this place her behavior is absolutely unhinged.

the owner is awesome! fun finds! i arrived at tail end of the summer only to see it was closed…read more boooo! but he let me stroll around and i found some goodies. yaaaaaay!

When they say they have a one month return guarantee, they need to stand behind it. For the last…read moreyear, I've had to sit on an uncomfortable double recliner, and every day I am reminded how I wanted to exchange it and they refused. I knew how uncomfortable it was after about three days. The controls were very hard to reach. Not standing by their advertised word does not get repeat customers. I'm about to furnish another home and am looking at everyone else's furniture, not theirs.

Salesperson was lovely…read more Otherwise, that was just about the worst delivery experience I have ever encountered. They attempted to bring the couch inside and it did not fit through the door. They tried once while taking photos of how it didn't fit. The man just kept saying customer service. He then rushed us to choose whether to keep it. He got annoyed when I asked for a moment to discuss with my partner if we would try ourselves. We opted to keep it and they dropped the couch down on the walkway on top of our cushions and left. When I called customer service to ask what we can do if it doesn't fit, she said if there is any damage at all I will receive no refund. She was very unhelpful and rude. The delivery team did not inform us that if we keep it we can't get a full refund. Photos who how they left the couch and the damage that the delivery team made to our couch. This was seriously the most stressful and worst delivery experience of all time. I will never shop with this company again.

Great customer service. Reasonable prices and prompt…read moreprofessional installation from Rudy. Thank you!

We love Bry's in Marysville, WA they always make you feel like family!!! Our last visit we had…read morepurchased a new stereo navigational system for our RV that is absolutely Fantastic!!! Josh picked out the perfect system that fit our needs and Rudy installed within a hour went over in detail how to use the system they are definitely the experts!!! If you never visited this store you're in for a treat they have everything for the BBQ Enthusiast in their BBQ Department is Bomb!!! You have to check out their stereo and speaker room that is quite spectacular!!! Oh and did I mention this is a Furniture store as well so many great departments!! What keeps us coming back each time from California is the Awesome Crew love for great quality products and personalized customer service!!!

I shop at Value Village somewhat frequently and I would just like to comment that the return policy…read morethey have in place for not offering dressing rooms and listing their second hand items at the rate they do, seems very unreasonable to me. The only "return" option is actually a strict exchange (no credit issued) that needs to either meet or exceed the amount of original purchase within 14 days. Lets say I buy 4 pairs of pants that I cannot try on in store, at $12.99 a piece and none of them fit, thats $52 worth of thrift store merchandise that I need to purchase, in order to return the used pants that i had no option to try on before buying. This policy also leads to people trying on clothes in the aisle because of course they would.. and ultimately this creates an unprofessional environment and personally I feel disrespected as a customer. I hope Value Village considers restoring the dignity of their customers by either offering a dressing room or changing their return policy in the future. Thanks.

Value Village will not let people bring in any ESA animals, they will only let you bring in service…read moredogs. So until they realize that and ESA animal is just as important as a service dog, this review will stay here and I will not support any store that will not let am ESA support animal inside their store...I had an emotional breakdown inside there after they told me I had to take my animals out of there. This is highly unacceptable and truly wrong. ALL SUPPORT DOGS ARE EQUAL! SOME ARE EVEN MORE IMPORTANT THAN OTHERS!! SHAME ON YOU VALUE VILLAGE!! CHANGE YOUR STATUS AND BE FOR THE PEOPLE!!