Although it took longer than expected it was worth it. My window seat cushions are perfect. Great…read morecustomer service.

Paid $480 for a thin undersized cushion - their response... I needed to take correct pictures of…read morethe thickness. Just the complete run around. Obviously this situation occurs often, as they have procedures for taking pictures of products after you receive them. Would not recommend them at all. Quality is not there for the money

Five star review! I worked with Luc and he was incredibly knowledgeable, helpful, communicative and…read moretimely. I couldn't have asked for more.

Luc from Lorraine's Window Coverings was excellent. They gave timely, quality service…read more Most companies won't service the area that we're in as it is inconvenient, but Luc was willing to come over and quote us. They have high integrity. He was great at communicating and always showed up when he said he would. Once the blinds were installed, he showed us how to use the app to control the blinds. . He patiently answered all of our questions and gave amazing service - a rare commodity! In the past, we ordered blinds online and installed them ourselves. The quality and professional installation of their product made a huge difference. We are so glad we used them.

Updated; I received a call the next day from General Manager Bob Dodge. He showed genuine concern…read morefor my posted review. Typically, a retailer doesn't want negative publicity in the social media world of today. He generously and/or appropriately gave me a refund of a portion of the price I paid to a figure I felt was fair. I accept that my experience was the result of a sales person who is either in the wrong job or was having a bad day. When I have a need to return to this store, I will choose to be helped by a more considerate sales person. Original post. I've never purchased furniture at Samuel's myself but have accompanied friends who have and have, myself, been impressed with the selection of quality items and the staff who helped in my friends purchases. On October 15, I entered the store in search of an end table for a particular spot in my house. I was greeted by Mr. Van Den Berg. I explained what I was looking for and we moved around the store but found nothing that seemed right. He suggested I look around and he proceeded to sit at his desk. As I walked by, I saw an interesting piece that was near where he was sitting and was obscured by a fake plant that sat on top. It was marked "Hue Round Stool" # 12532 or 928419. It was made from laminated wood that made up a conga drum-like "stool". The glue had obviously failed from severely shrinking wood and there were cracked seams around the entire item. The SALE tag showed it to be marked down to $119 from a regular price of "$259". It was in very bad shape for the quality of what the store sells, but it was perfect for what I was looking for. I asked if it could be marked down more and I received a cold and emphatic "NO". I was tired of searching for the right item and agreed on the "as-is" price. While Mr. Van Den Berg was writing up the sale, I noticed on the attached tags that the original price tag indicated that the regular price was $199, not the $259 which was the MSRP. The sales tag was blatantly misleading. I pointed it out to Mr. Van Den Berg and noted that this "table", which was really a stool and would have sold at a garage sale for $20, wasn't even half off. All he had to say was that he would point this out to management. I proceeded to pay for the "table" since it was what I was looking for even though it was, in my opinion, over-priced. I asked if it could be carried to my car and he said he couldn't do it and nobody else was around. I carried it myself. I have to say, I am happy with the "rustic" table, but not happy with the experience. Most people would have seen this item as something to use in a garage or IN the fireplace. So much for my taste in furniture. I feel that I took it off their hands and would have praised Samuel's for selling it at a reasonable price.

We are no strangers to Stressless (Ekornes) furniture. We have purchased a number of pieces over…read morethe years primarily from well-known Scandinavian furniture stores in the Puget Sound area. On January 3, 2026 we purchased a Stressless recliner from Michelle at Samuel's paying a 50% deposit with estimated delivery of 3 to 4 months. We have been patiently waiting, but at 5 months we asked for a status report. We did not get a response. Last week when we called we were promised updated information "soon". We never got a call back. Today, 7 1/2 months after the sale I visited the store. The person who helped me made a telephone inquiry, and was told that the factory had not responded to their call so could not provide me with any information. When I suggested that the store should have kept track of the order and certainly should have kept me informed (especially after passing the estimated delivery date by so much!) the person told me that the salesperson was on leave and therefore I did not get updates because customer contact is the salesperson's job. I cannot trust a store with a large deposit when the store does not take responsibility for ensuring that the sales contract is fulfilled in a timely manner, and that shows a disregard for its customers. The sort of behavior I experienced made me suspicious that a bankruptcy could be imminent. I asked for, and was immediately given a refund. I know what I want, and there are 3 places relatively close that can take my order. I will have to wait, but I will be working with a trustworthy store that I know will give me timely, and straight-up answers. Too bad...Samuels is very close, and they have a nice showroom of Ekornes. If Michele comes back, I might consider it again, but I would need assurances from the store that they may not be able to keep.

Wendy and her wonderful staff transformed my sewing room and office - both previously absolute…read morechaos - into spaces in which I love to spend time. They change into aprons with pockets and comfy slippers and get straight to work, and the miracles they produce in very short order are worth every penny. I'd much rather have a visit from them than a massage! Even if your home is organized, I would recommend they come and do what they call Design for Life....giving it a new, fresh look. And should we move, they'll be key in staging the current house for showings as well as setting up the new place.

Julie and her gals are AMAZING! They are all incredibly creative, talented, organized, and…read morepassionate about what they do. Their focus is long term success, not just making things look perfect for a moment. They believe in using what you already have in your home and only buying missing pieces, which saves you a lot of money. They did a re-design in our house, and I was amazed at what they did with furniture and accessories we already had! So thankful, hope to have them back again to do another room in our house.

The install was good but the cabinet quality is poor. Despite them telling me *these are the…read morehighest quality blah blah* Nope. Not by a mile. I like the look of my kitchen but the quality isn't there. I regret not getting solid wood cabinets

He Just Blew Me Off For Five Months…read more I am a single woman looking to get my bathroom and bedroom remodeled. I called Dreamaker in early January wanting to set up an appointment to come out and give me an estimate. A man named Ron Faber called back and came to my house to evaluate the job then sent me an estimate on January 18th and I decided to hire this company to do the work. He said he would call next week but never did. When I emailed him on Feb 8th to see why there was a delay, he said one of his carpenters was out and apologized. He asked to come by and re-measure on February 12th which I agreed to then he made an appointment for me to come into the office and make decisions about what I wanted for hardware and cupboards and countertops on February 19th at 10:00 in the morning. When I got to the office, he was not there but I made the decisions with one of the women who work in the office anyway. On March 7th he emailed me that there was a fiberglass shortage and my remodel would be delayed until June. I thought that was weird but agreed to wait. On April 24th, I emailed him because I was trying to figure out my schedule for the coming months and he told me that actually, they would tentatively be able to start May 21st and he would call me next week. Next week came and went with no call and the week of May 21st came and went with no remodel. I emailed him on May 30 to tell him that I don't want to do business with him and his company because he is not a man of his word and I was obviously not a valued customer. I don't recommend Dreamaker for doing a remodel. Ron Faber just blew me off and I was stupid to waste five month of my life waiting for a company that obviously didn't value my business.

I very recently hired Keri to re-imagine my new Bellingham Condo. I was blown away by what she came…read moreup with. I had a small budget and a minimalist style. She got me from the get-go. She helped me re-arrange furniture, choose decor, choose where to hang what art. One of her talents is curating artsy pieces and she was able to find cool stuff at low cost. Passionate about what she does, she will inspire you and your space!!! Check out the pics below!

I showed Keri one inspiration photo and Keri did the rest. She did all of the sourcing from…read moreCraigslist and thrift stores. My spaces are so much more inviting after they received Keri's touch. If you ever wanted a Fixer Upper experience for your interior spaces, please use Nesting Instincts. I would come from work to find my spaces transformed. Keri showcased our treasures and added comfort, coziness, and lighting. It was a fun experience.

We recently bought a new sofa at Wilson's with delivery in time for Mother's day. The delivery crew…read morearrived on time and had us set up quickly. After their departure, we noticed a significant factory defect, and I phoned the store and texted photos to confirm the issue. The company response was 100% timely and effective, traveling to confirm the issue and replace the problem component. Every person in this dialog was cordial, responsive, and efficient. This company ranks among the highest integrity operations we've ever had commerce with. We are extremely happy with the product and the service, and highly recommend shoppers consider Wilson's for your furniture purchases.

I went into the store to make a few purchases. Two cells people were busy and when I ask the lady…read morebehind the counter who was on the computer for help she was busy. I walked around a bit that went back to her and ask her if there was anyone that could help me. She was very unpleasant and seemed a bit irritated. She said it would be a minute so I continued looking around. Another couple came into the store and when I looked over I noticed her talking to them and helping them instead of telling them to wait a minute she was going to help somebody else. I waited a few more minutes. That is very unprofessional when one customer is waiting and they help newer customers. I just walked out and decided to do my shopping in Bellingham where I live.

Planned a 16 x 16 deck with their help. Went with timber tech and hidden fasteners. Waited for the…read moreMemorial weekend sale on decking...just happened to go in Friday before and was told it was the last day...wasn't on the weekend ???. Having been told all product was on sale, found mine not listed on the flyer. Go figure.Manager extended sale to my product. recieved my decking a week later. Noticed a few with damage from strapping. Once I opened the load, 10 of 38 boards had serious scratches, some had imbedded rocks, 3 of 4 fascia not usable..at $100 plus each, handling in the supply chain and shipping leaves a lot to be desired. Sales guy got Timbertech to cover and replace. After nearing completion, needed 4 more boards to finish, specifically asked for new product. 3 of 4 came scratched...again, also realized I had been sold a supersize box of hidden fasteners for 500 sq ft...my deck is 250....so half left. $480 a box..vs. $299 for 1/2 box....so out another $180...yeah, sorry about that man....not going to talk about the inconsistencies in color, thickness, quality of the framing wood.... People seem friendly enough, just not quite customer centric.

The staff was very helpful in figuring out what to buy for my deck reinforcement project based on…read moreengineering plans I had received. I bought a very large beam 6x12x12 but a few days later decided to buy an even larger 16 foot version. They had no problem with my returning the original. It was also helpful to have them forklift the beam to the top of my SUV as it was very heavy.