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Shade Concepts

3.3 (10 reviews)
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Services - Shade Concepts

Blind installation

Curtain or drape installation

Shade installation

6 More Services

Shutter installation

Valance or cornice installation

Window treatment installation or replacement

Motorize existing window treatment

Window treatment removal

Window treatment repair

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On attempt to pull down. Was told this is "normal."

I had a deeply disappointing experience with the company "Shade Maid" whom Costco contracts with to consult, measure, order and install shades. We spent approximately $10k for window treatments on our 4,000 sqft home. We had our windows measured, and then placed our order on August 31st. Understandably, due to covid related manufacturing delays, we did not receive our shades for installation until October 16th. We ordered track blackout blinds for our master bedroom, as my spouse and I both work shift work and we value what rest we can get. The problem began when, after installing our master bedroom shades, I noticed they did not reach the bottom of the sill; in fact on one window they bounced back up approximately 4-6" after attempting to pull them down to the sill. I assumed track blinds must be different from typical cordless blinds (I have owned and installed a dozen bedrooms or so with blackout blinds, but not with tracks). I asked the installer if he would be coming back to install the tracks- to which he replied "there are no tracks, these shades aren't even cut for tracks." I showed him my receipt, including the tracks we paid for months ago. He told me to contact Shade Maid and left. I did contact them, and Carolyn was very apologetic and helpful. She said she could expedite new shades and tracks, and they would be installed by the following week. In the meantime, we are still sleeping with shades that don't reach the sill (ironic when every other bedroom with blackouts were perfectly measured and functional). The next week, as promised, Shade Maid's manager Daphne showed up with new equipment to install. She began by arguing with me in my own home about whether or not the shades in our bedroom were measured properly. I told her how I had to stretch them with a pillow that I rested on the shade in attempts to make them reach the sill. I showed her how our other bedrooms with black outs were perfectly functional. She continued to argue with me about measurements in a condescending manner, completely ignoring the fact that *their company* had made the initial error of failing to even order track blinds for my bedroom. She then busied herself attempting to install the tracks and shades, until a few minutes later she announced they were cut to an incorrect size and would need to be shortened at their shop- but should be ready by the next morning. I will add that she did not remove her shoes when attempting to install my blinds over my bed. That was October 29. I was emphatic that I had major surgery upcoming on 11/9, and I was disappointed to continue to need additional servicing and people in my home during a pandemic when I would soon be immunocompromised. I'm an RN at our local hospital and have taken meticulous care to ensure the safety of my home and community since the start of the pandemic. As I write this it is now November 17th, and I haven't heard a single word from Daphne or Shade Maid. I am now feeling well enough after surgery to put my thoughts down, and clear enough to express what an unprofessional, disrespectful and generally disappointing experience this has been for a ten thousand dollar price tag. Thanks for taking the time to read. I hope my experience was an extremely rare event, and others are not receiving similar customer service.

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1 year ago

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3 years ago

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Daphne R.

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2 years ago

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5 years ago

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3 years ago

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Daphne R.

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3 years ago

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Daphne R.

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4 years ago

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Daphne R.

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18 years ago

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14 years ago

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9 years ago

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Final Touch

Final Touch

(2 reviews)

Stay away from this so-called scam of a cleaning service. Chuckanut Property Management used them…read morefor a move-out clean, and when I requested an itemized invoice, was billed for 7.5 hours of labor on a clean house. Questionable items included in the itemized invoice: 1) dusted blinds, when the house has curtains, not blinds, 2) cleaned baseboard heaters, when the house has centralized gas heat, 3) vacuumed carpets, when the entire house has wood floors. Integrity is something this business is lacking, and it works in conjunction with property managers to steal deposit money.

Caution: steer clear of anything to do with Chuckanut properties. I wish that our issues stopped…read morewith them simply being rude and non professional, however that only scratches the surface. Chuckanut simply does not care about their tenants, and looks for any way to steal money from security deposits. They charged us nearly 600 dollars to replace 'missing' items that were never included in the house in the first place, and when questioned, we were told to email our landlord whom we have been trying to get in touch with for over a year yet with no response. they are a money stealing scam more than any type of real estate agency, and to anyone looking to rent in the bellingham area, i strongly suggest you go ANYWHERE else. not only that but our houses' foundation was rotting, the walls were moldy, we got broken into, appliances that came with the house constantly broke, and a million other things, however no matter how many times we tried to contact about these issues we were simply ignored. VERY non professional and rude!!!! i also would give them 0/5 stars if possible.

Shade Concepts - blinds - Updated May 2026

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