If I could give zero stars, I would. This was hands down the worst salon experience I've ever had, and I want to warn others before they waste their time and money here.
I've been to Slate Salon and Spa before with my usual stylist and always had a great experience. But this time, I had to book with someone else since my regular stylist wasn't available. What should have been a straightforward bleach, color, and cut turned into a 5-hour nightmare.
Here's what happened:
After 2 hours, the stylist hadn't even finished bleaching half of one side of my head. Normally, my regular stylist finishes with the full bleach, color, and cut in that time.
The bleach dried out before I was even put under the heater, and they were completely disorganized about when and how the second side should be done.
At one point, I was left lying at the sink for 40 minutes with chemicals burning my scalp. I verbally said "ow" multiple times, but the stylist wasn't gentle and ignored my discomfort. By the time she finally returned, my scalp felt like it was on fire.
Because of the mistakes, my hair didn't even get the proper second bleach. The toner was rushed, and instead of the white blonde color I specifically asked for, I walked out with a patchy, uneven yellow-grey mess.
The haircut was just as bad, barely any effort, not the length I asked for, and she didn't even show me a mirror. I had to ask her three separate times to go shorter, but each time she ignored me, cut almost nothing, and then walked away to the cash register.
After 5 miserable hours, I left with a burning scalp, a botched color, and a terrible haircut.
To make matters worse, when I called the next day to share how bad the experience was, the owner blamed me, saying I made the stylist "nervous." That is beyond unprofessional and insulting. I barely said a word the entire time, except to say when I was in pain. Instead of taking responsibility, they deflected and refused to acknowledge how unacceptable the service was.
This was not only the most unprofessional salon visit I've ever had, but it was also physically painful and emotionally exhausting. The fact that the owner defended this level of service instead of apologizing tells me everything I need to know about this business.
Save yourself the money, time, and frustration. Unless you're booking with a specific stylist you already know and trust, do not go here. I will never be coming back. read more