I give this place 5 stars and a snap. Products - they know…read morewhat they are doing! I can walk in and say, " i need a thingamabobber to fix the thingamajigger " and they know what I mean, and I am out the door with a smile.They HAVE EVERYTHING!!! Service - everyone there is always happy, welcoming, and ready to help. They upsell, but not in a pushy way and are always willing to answer any questions you may have. on a side note.... Everyone at this place is beautiful . The men BEAUTIFUL. the women BEAUTIFUL. the staff is so beautiful it would be intimidating if they weren't as nice as they are.

I bought a digital scale that worked as intended for about a week, then suddenly it just stopped…read moregiving weight. It came with a 50mg weight that's used to calibrate it, and when I put the weight on scale it just read 0.00 so I tried something heavier, same thing. The only way to get the numbers to read is by pushing down on pad and that would get the numbers to move but this is a .01 scale and 50 g doesn't even register. Tried calibrating it and the screen gets stuck on the calibration screen until you take the batteries out. No biggie, just a bad scale and not smoke shops fault. Well I took the scale back hoping I could get my money back I figured worst-case scenario they would swap me out with another one which wasn't ideal but would be better than nothing... Turns out "nothing" was the best I was going to get. Not only would the guy not refund my money or let me swap it out for same one that works, but he actually thought a reasonable solution would be for me to buy another but at a discount so not only am I out $35 and stuck with a worthless product , But he thinks a reasonable compromise would be for me to spend more money and buy the same product again... are you kidding me?!? So buy the same product that has a history of failing, knowing that if it does fail like it has already once before , that my only recourse will be to buy another one...yea, NO! I'm pretty sure that's the definition of INSANE!! Now granted, this came from an employee, as the owner was not in. But the employee said this is the owners policy so it's possible the owner will realize things need to be taken on a case by case basis and will call me back doing the right thing , to which I'll update this post but as of now, I won't be returning to this place which will cost them a lot more than $40. It's just poor business management, and it's situations like this where cheap, small minded business businesses don't understand the concept of stepping over dollars to save dimes. Hire people that have the foresight to see how being a stickler on a situation like this will ultimately cost them more money down the road and in the big picture because this review alone will effect at least 1 other customer who will likely take their business elsewhere....and deservedly so. Don't train people to make wise, reasonable business solutions , and you will likely lose more than 1 customer in this internet driven era of business. I'll let yelp know if I get a call from owner or not (I left my phone number for the owner to call, but not holding my breath per the employees terrible advice ).

Awesome prices, great staff. Best vape shop in town!…read more Awesome prices, great staff. Best vape shop in town! Kat and Lena are very helpful

This was once my go-to shop because the employees are so nice, but as of recently they haven't had…read moreany of the products in stock that I usually buy. It's been almost a month and unfortunately I've had to go elsewhere with my business.

I visited this shop a few times and it's always a pleasant experience. The service is great and…read morethe selection is amazing. They also have a humidor that has all the favorite cigars and seem very fresh. They store is immaculate and very well lit. The value is also very good and is always very competitive. Will patronize this store again! Highly recommend.

went to buy water pipe and it had dead roach in the down stem never ever again will i go to…read moreplace like this do not recommend go to exotics it is better clean and good price

Let me start by saying, i am no expert on vapes and what is the best product or what not. But I do…read moreknow great customer service when I see it!!!! I walk into this clean and organized shop ready to look through everything! And luckily the owner was there and he saw that I was checking out the place and let me tell you, he knew his stuff and had passion for what he was selling! That is hard to find these days let me tell you. Anyways he asked what I was looking for and gave me knowledge about different products. If your ever are on this side of town. COME HERE!!! NO REGRETS!!!! I will be back again.

Place get 5 stars. But the worker today he gets zero. today was the worst experience I have ever…read morehad. I walked in after work today on Friday. Mind you I came in Wednesday to get a new vape. On top of that I'm a weekly customer who's been shopping here since 2019. My fogger apparently burnt out on the charger and I informed Sebastian about it and he said to bad. It half smoked. You call this half smoked? Wouldn't even work with me. Each time I come in and he is working I get the worst experience and customer service. I hope he doesn't treat the rest of the customers this way. As long as I see him I won't be coming in anymore. Crazy.

Sasha was a good helper she was nice her boyfriend was helping us they was funny they had good…read morepersonalities

Great customer service and phenomenal prices in the valley only down side is the nail tech shop…read morenext door is beyond loud singing karaoke

Great, friendly staff exactly as you'd expect and very knowledgeable! Came here after an…read moreunfortunate drop and Mark saved us. Really nice inventory, you could find anything you're looking for. Awesome place to have in the city.

This is the only smoke shop that I go to for all things nicotine and tobacco!…read more They have multiple locations across the valley and few within 10 miles of eachother and the service is always at 100% whenever I'm in there! They have sales throughout the year depending on holiday or if they have overstock of an item. I personally vape and just started doing the disposable vapes and they always have deals on specific brands of capes. All the brands I've tried from here are top notch and I keep coming back for more! There's also sales depending on the location you're clos They have a wide variety of glass items for tobacco needs and all material used is very durable. All the staff is super personable and always ensure that all vapes can be successfully used before you leave the store.

Kyle, the owner, is super cool and so nice. he made me such a delicious butter beer dirty soda. he…read morehas a bar set up that offers dirty sodas, lattes and kava/kratom drinks. such a cool and original idea for a smoke shop. thank you so much kyle for welcoming us immediately and answering all our questions. looking forward to what's to come!

well I normally buy from any smoke shop and have no issue with customer satisfaction but this guy…read morewas a small fry. I went in there to return a vape I purchased for 20$ because it was burnt within the first 100 hits. He wouldn't give me a replacement basically said I was broke and i should buy a new one instead. He then stole my money and told me I was harassing him and almost pulled out his gun. I would never buy from a smoke shop like this ever. he was horrible. I will never be as filthy as that guy thank god

Super happy you opened a Gravitate Smoke shop by my house. As soon as I walked in the store on Val…read moreVista and Elliott I was impressed. Huge selection of products and the store was as clean and organized as any I've been in. Abdul was super cool and helped me get what I needed and the pricing was also very favorable. I won't go anywhere else from now on. Convenience with excellent product and service. Can't ask for more than that. Thx