Horrible customer service. Spent $400 on a puffco peak, get home and it's bricked an hour later and they tell me to contact puffco. DO NOT buy anything expensive from this place. read more

HQ Vape & Smoke - Tobacco Shops Near Me - Tempe, Arizona

This is the only place in the Valley I trust as my one stop shop when I need to buy a new vape, pick up pods or buy juice as the staff is always top notch, knowledgeable and friendly and the selection of fine juice as well as sale options is unbeatable! I've been a loyal customer since I first switched to vaping back in 2018 and regardless if I'm in Tempe or if I have to wait to fly back Ohio or Vegas I always make sure to stock up at HQ before and after traveling as no place I've seen in Arizona, Ohio, Nevada, California or South Carolina has been able to hold a candle to the service, selection and knowledge I've come to rely on as an HQ customer! read more

I went in this shop and they were only taking cash because the systems were down and all I had was $15. I thought I would have to leave and go elsewhere, but they had a deal of buy 2 vapes for $15!!! It was a great deal and the women who helped me were so nice :] read more

I got an itch for a new bong a few years ago and decided on a "Toker II". I went to their website and saw that HQ was an authorized retailer so I drove down and bought it, (still my go-to couch piece). Fast forward to this trip, I needed a new ash catcher for a different bong and they're about the only head shop I've found that carries "Big Bambu" rolling papers. Lastly, I don't know their names, but a big shout out to the two girls that were working the day that I went in. Awesome staff. read more

Don't come here! they don't care if ur handicap they just want ur money. The older fat lady at the front desk wanted nothing to do with me once she saw I have one foot barefoot cuz I broke that leg. I physically can't put any shoes on that foot. I said I can bring a sock and wear that but nope:((( don't bother coming here read more

Stopped in to grab some wraps and stumbled across some rose pedal wraps which I decided I needed to try. So picked up a 3 pack of cones. Well when I finally got home and check em out, I realize the tube had already been opened, a cone was missing and the remaining cones had dried out due to the seal being broken. Seems an employee had decided to help themselves to a cone and sell the other two to an unexpecting customer. I normally wouldn't say anything but these were $19.99 for the tube. Quite disappointed. Been going to this place for years but I'll be avoiding this place in the future. This isn't the same place it was when they were located on 7th. read more

They Sold Me a Brick, then Told Me to Eat It I used to love it here. It's so sad what's happened with them, a lot changed within the last few months. I bought a new battery "on sale" and it didn't work or take a charge. Couldn't help me even though I was there 3 days prior and they had me on camera buying the thing, sad. There's "policy" and then there's the "people" and today they showed which is more important. Go elsewhere if you wanted to be treated as a human. Hope $12 was worth losing a loyal long time customer. read more

I love HQ. They always have exactly what I need. Only thing missing is a point system. Lol also, the staff is super nice and helpful. I always buy my vape needs here. read more

Great place with friendly staff. I would give them my business again Update- I went from a five star to three-star because of the experience after. The day that I purchased my vape, everybody was so friendly and eager to help. My Vape did not work correctly so I called the store to see if I could get an exchange for the same or different Vape. It was not even 24 hours yet and I was given a big no but they would be more than happy to give me a discount on a new Vape that I purchased.. come on!! This cheap ass store never again read more

HQ Vape & Smoke - Headquarters Vape and Smoke - Tobacco Shops Near Me - Tempe, Arizona

Everything about this store is dope ! Amazing staff always willing to help. Very knowledgeable on products. And if they don't have have it let them know what it is and a week or two later bam they got it. Love the raw selection as well one of the biggest. read more

I walked in and was excited to see they had a variety pack. Left, started my drive out of Arizona to California and opened the pack to see that 2/4 pods were leaking outside of the pod and into the case before i even perforated it open. I called and encouraged them to check the other variety packs just in case there was something wrong and to prevent other people from experiencing the same problem unusable pods. He told me he wasn't able to open it and in response to me not being able to use the ones I purchased for $20, he said "man, that sucks". So to all future people who go in and buy, make sure to open and check before leaving!! read more

HQ Vape & Smoke - Tobacco Shops Near Me - Tempe, Arizona

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Excellent place to buy , very friendly and awesome prices. Im very happy with the service.

I called to ask how much a carton of cigarettes cost and she said "we arent suppose to tell customers prices over the phone" WHAT? so you want me to drive to your store to ask how much an item is huh? Well, I will save my gas. read more

The nicest employees and a huge selection on everything! The local glass is super cool and fairly priced. I love going in here because it's so spacious and there is just so much to look at. My favorite smoke shop in the valley by far! read more

The Employees were nice and very helpful. There is a huge collection of smoking accessories. I bought a torch, and other accessories there and it didn't last 3 days. The torch and other accessories broke. I asked if I could get a refund and they said no. They said they could give me a discount on a another item. I ended up going to a hookah shop to buy another torch. I wouldn't advise anyone to buy anything here tbh. read more

Great selection of vapes... I mean great selection of vapes. And excellent customer service. Too bad I no longer live in the area.

I came to this vape shop for more liquid during the lunch hour because it was close to work. I looked at Yelp reviews first because some shops are iffy. The staff is great here, and I felt more welcome here than any vape shop I've ever visited. The juice selection is huge, and the staff was willing to take their time and recommend the best flavors. Each time I come, they remind me to keep my receipt for a refund if something happens, but I've never had a problem with their products. Very impressed! read more

Came to this vape shop because other reviews saying they had the best juice selections- and I must agree!! Super friendly staff helped me out almost as soon as I walked in. They have a cool little tablet you can use to browse their extensive juice collection. They helped me pick out a juice that I love! I did notice when I got in the car it was 0 nic, and I wanted 3. I ran back inside and they swapped it out for me no problem. I will def be coming back here. read more

Came yesterday looking for a specific vape and was redirected to some devices. Asked the sale's associate what she recommended, she told me about a promo sale they were doing and after thinking it over for the night and doing research I came back the next day to for the deal. The same sale's associate held a specific color way for me until I could get there and was an absolute pleasure to deal with. I'm new to the vaping scene and she answered a ton of my questions as well as my girlfriend's (who has been having to deal with me purchasing device after device while trying to quit cigarettes) with confidence. Helped me select a new juice and even though our purchase didn't have a high price tag she treated me with the utmost respect, patience and was like, THE example of the kind of customer service you hope you get when you go somewhere. HQ has 2 new customers for life. read more

Always has a huge variety to choose from, from clothes to glass, to accessories. Always a go to!!

I have been disappointed most of the times that I have visited this store. The people who run the store are unprofessional and often times stoned. They have a diverse inventory but the customer service is unfortunately subpar. read more

I was sold the large nectar collector and was told that if the glass was broken in anyway within 24 hours of purchase that they would look up my receipt (which I asked for and couldn't be given one) and replace for me. This one didn't even include a C-clip and when I took it out of the box and put it together the mouth piece fell on the floor breaking it, and was a clean mouth piece. When I went back in asking for them to honor the warranty, they simply said they couldn't because I dropped it, couldn't even take one out of the box and do a normal swap with a clean broken mouth piece not even used. Nothing like getting lied to and then on top of that having the "manager" raise his voice at me, and wasn't willing to sell me a mouthpiece either never going here again. I found it for half the price including shipping and handling read more

I bought a vape here yesterday and it's already broken. This place is usually really reliable but for some reason this time was different. I made it clear I wasn't familiar with this vape and I really didn't get any instructions on how to use it and there are none in the box. Disappointing read more

Went in, spent over an hour picking out some glass products and was gonna be spending over $300. I had just lost my ID and said I had a picture and they wanted me to pull up the Arizona MVD website and I didn't hesitate to do so but conveniently there's no cellular connection anywhere near their store. I took my hard earned money down to my usual heady glass store. (Extra star is for having at-least a decent selection) read more

Picked up a nice piece with the Yelp $15 off $40 coupon. Also got the free lighter. The woman behind the counter helped me find one that worked for me and even traded the bowl piece out for one that I wanted. read more

This place has a good selection of e-juice at what I believe to be very reasonable prices. This aspect alone is enough to earn my repeat business, but it also doesn't hurt that the all of the guys who work here are awesome (i.e. friendly, knowledgeable, and helpful/attentive). I've been to my fair share of vaping-related B&M stores that suck and/or make their living from price gouging new vapers / those who aren't yet experienced enough to realize when they're being ripped off. There's no question that HQ is not among them. TLDR: HQ is very good. Go there. Or don't. Either way. read more

I downloaded yelp just to leave a review for this store. I am from out of town and I had called around a few places looking for the coil for my vape and no places had it but they did! Even my shop back home didn't have it. Also had some really good flavors and were super helpful. A couple of the other places I had called were not helpful at all. I'm big into customer service. Definitely recommend! read more

HORRIBLE. Went in for some juulpods and some juice with my boys. We are all 22. One of my friends in my "group" did not have his ID. So he refused service to me because my friend (who wasnt purchasing anything) didnt have his Id. I will now glady head over to High Maintenance less than a minute away. read more

Since my days of visiting HQ when it was on Farmer I've had a great experience here. I've purchased merchandise from the conventional glassware (excellent quality and great price) to more obscure Marilyn Monroe screen print wall piece (it was a gift...). The staff has always been extremely knowledgeable and helpful. It doesn't get any better, my recommendation everytime for anyone in need of a head shop in Tempe... read more

From time to time I find myself wandering into Headquarters after placing an order at El Pollo Supremo. They've got a great selection of smoking accoutrement, hookah stuff (their shisha's supposedly really good), and lots of fun merch. Since I'm no longer pursuing an undergraduate degree in anthropology, I really don't have any reason to frequent a headshop. (Minds out of the gutter, it was ethnographic research...honest.) But it's a fun way to pass the time if you find yourself in this plaza with an extra couple of minutes. There's always some kind of deal going on with the non-smoke merchandise. Buy one get one posters/sunglasses/shirts/etc. The same thing can be said for the pipes and such but I've failed to take notice of what exactly they were. If nothing else, you should stop by just to see some of the showpieces they have on display. Some of them are so intricate that I have a really hard time believing they're blown glass! Most of their merchandise is a bit classier than the Rastachouli garbage you'll pay out the nose for at the smokeshops on Mill. No fantasy land dragon-shaped ashtrays and forty dollar tie dyed tees. (Although there will always be the requisite Marley merchandise!) I've bought a pair of nice sunglasses here for dirt cheap in the past and some of their apparel is pretty reasonably priced. Compared to the competition up Mill, this place has a really good vibe going. Trails and Hippie Gypsy often reek so hard of nag champa and corporate shame that it's hard to stomach them, even at passing whiff. This place is really bright and colorful, managing to steer clear of the burnout/aging hippie vibe. Way classier than the liquor-porn-a-crack-pipe palooza that is DJ's and other smaller dingy shops. The staff is really helpful as well, managing to be present and ready without being overly intrusive and dead set on the sell. So if you're checking out Eastside Records or waiting for your chicken order next door, swing by Headquarters. You might be presently surprised. read more

Having just been gifted a new e-cig (a nice eGo-T) I decided that I would buy some samples of e-juice to further enjoy this new device. After browsing online for some time, I made the decision to look at local vendors, and after calling a few places, settled on making a trip to HQ. I approach visits like this with as open a mind as possible. From new places to eat to just finding a "new" neighborhood, I enjoy going out of my way for simply the sake of doing so. I can't say I frequent head shops at all, but the woman I spoke with on the phone answered a few of my questions, and then I was off! From the time I walked in the door until a half-hour later when I left, the staff was beyond helpful. When one employee admitted he didn't know that much about e-cigs, he still went above and beyond in going over their selection and letting me know that anything they didn't have, they would get! When other customers came in, I saw the same positive attitude and genuine care given. I was so impressed that I felt I had to let it be known that HQ is above and beyond the pack on almost every metric I can think of! The entire experience was overwhelmingly positive, their candor and willingness to knock a few bucks off my order was even more surprising, and I walked away knowing that I will definitely continue to bring my business back! read more

I'm not a fan of the staff. As soon as you walk in the door and look at anything someone is literally in your face. It's excessive. I understand, it's your job to make a sale, but give me some room to breathe. I'd feel a lot more comfortable, browsing and enjoying myself with my companion, if there wasn't a pushy sales person in my space... giving me a million answers, to questions that I did not ask. I spend more time in shops where the person doesn't have that overwhelming presence and annoying tendency to follow you around. I prefer to leisurely look, make a few selections and call someone over when I have questions, or need something. read more

I stopped in to see what e cig stuff they had to offer and was pleasantly surprised! They have a decent selection of juices and gear. The employee that helped me was also great he seemed to know a decent amount about e cigs in general and the products they sell. Headquarters is of course a smoke shop so they sell a lot of other products and since I have no interest in anything other than e cigs I took of one star. which is probably not fair.... sorry. read more

RJ's is great I recommend it to anybody looking to talk to somebody who knows what they're talkin about. They're the best prices around. You feel welcome act like you're talking to somebody who knows and cares what you want. I recommend Eddie would go there for any kind of smoking you need may have. read more

I recently put the ciggs down and went vapor and HQ helped me make the transition super easy. They were beyond helpful and answered all of my 50,000 questions and showed me how to work everything. I have had zero problems with my equipment and i couldn't be happier. After 3 weeks my lover decided to quit smoking as well and i took him right to HQ and got him started as well on a starter pack. We both used the Yelp offer HQ offers. $40 for only $25. Great deal, great shop, great people read more

Based on the spectacular customer service I received at Headquarters, all retailers immediately should stop drug testing. I surprised my girlfriend by taking her to Headquarters to pick out new glass for her birthday. The staff were super helpful and enthusiastic about helping her choose, and they informed us of every discount available. Since then, I've seen a few of the staffers around town, and they remember my face and always say hello. Headquarters makes me wish I were a smoker. It's just that terrific an environment. read more

Everyone here is always so kind and helpful. I've consistently gone to this smoke shop for the past two years and every single time I have been satisfied. I've visited a handful of other smoke shops in the area but HQ's staff, prices, product variety and vibe in general is unmatched read more

I love this headquarters. They have one of the largest selections of E-Cig juice in the valley. The glass selection seems a little weak but I'm not sure that matters for the majority of the HQ clientele. The guys that work here are amazingly friendly and knowledgeable. No high pressure to buy anything and the prices are spot on. read more

Normally a good place went to return a pen that did not work with my cartridge employee was adamant about no returns and because the pen worked on his WAX cartridge that he hit inside the store (very professional and legal) he said it could not be exchanged either I said "screw me right" employee gave me a nod and then went back to his conversation with employees I will not be coming back read more

They sold me bad vape juice and wouldn't exchange it for me. I have called the wholesalers and they don't buy vape juice from them because their inventory is old. read more