By far the best customer service of any business in the Tempe area, they greet you by name.They…read moreknow their products inside and out there always in a good mood which gives good energy , and who doesn't want to be around high energy , good people who are genuinely kind. KZ is the owner and fantastic guy. Cares about his customers and when I had a very hard day, my identity was stolen so my cards were locked and not working and he worked with me that day because he is just that kind of person. Genuine, caring and goes above and beyond. I will drive across the valley just to go to his shop. Selection is insane and always the newest products on the market. Value is unbeatable.

Started out initally fine, staff was friendly, everything was chill untill they had their 420 event…read moreand all but a few workers were do overworked that they got to the point of taking it out of their customers, they were so friendly I thought I had made real friends with the blue and pink hair girl that worked there because she even had me added on snapchat, now she acuallynever texted me back but i thought the intention was to make friends, I went by about an hour before the 420 event was closing and 3 of the workers had stepped out including Chloe and 2 of the new people had said that him and another Co worker/temporary helper were going to Chloe's house to smoke weed/marajuana, I also smoked aswell and had just purchased a new bong from them so I wanted to try it out and who better with than friends so I walked out behind the 3 of them walking to chloes car because she had to put something in there and I asked her if I could match/join them in smoking, Chloe said "no go away, im soo stressed to deal with you right now youre too much" I then had kind of felt bad because she never said something like this before so I turned away and started walking back into the event, I guess she really didnt like that and told the owner of the store that I was harassing her, she never said this to me she just told me go away and I did, im not sure what I did wrong here, the owner then told me to buy what I was going to buy and leave, I no longer felt welcome in the store and did not want any further altercation so I left and no not intend on returning, I used to come in here every day spending hundreds of dollars a month and I will gladly take my business elsewhere if I do not feel welcome, I would recommend avoiding this place if you like to commonly go to the same shops or stores, if theres anything wrong in my story please clarify on what i did wrong because I would understand if I went and asked a store worker I didnt know, that would be weird, not harassment just odd, so how would what I did be considered harassment because I dont appriciate being accused of things I did not do (ps. The owner also gives heavy discounts for good online reviews and I dont believe thats fair business practices for people trying to find quality places that sell goods or services )

large selection of glass and many other items. trinity was very helpful, answering questions i had…read moreand giving suggestions for what i was looking for

Person working tonight referred to me as a broke bitch cuz I used 2 payment methods, also had a…read moreparking lot of customers waiting for him in parking lot while he got food. Not a good look and terrible customer experience

The discount is very generous and the clerk is very polite. I will come again. The price of glass…read moreis the cheapest. Besides, there is a cigar room here.

I absolutely love coming to this smoke shop! It's always so clean, the employees are always super…read morenice and I'm always in and out! I love their prices and that they are open late! I give 5 stars!! 10/10!

Horrible customer service. Spent $400 on a puffco peak, get home and it's bricked an hour later and…read morethey tell me to contact puffco. DO NOT buy anything expensive from this place.

This is the only place in the Valley I trust as my one stop shop when I need to buy a new vape,…read morepick up pods or buy juice as the staff is always top notch, knowledgeable and friendly and the selection of fine juice as well as sale options is unbeatable! I've been a loyal customer since I first switched to vaping back in 2018 and regardless if I'm in Tempe or if I have to wait to fly back Ohio or Vegas I always make sure to stock up at HQ before and after traveling as no place I've seen in Arizona, Ohio, Nevada, California or South Carolina has been able to hold a candle to the service, selection and knowledge I've come to rely on as an HQ customer!

Bob and his staff are always top of the line. Has some of the most unique products on the market…read more Location is perfect and centrally located! Everything you need can definitely be found at Bob's. Highly recommended!!

I am a salesman by trade, so I never have too much interest with bartering, I would prefer to get…read moreto the bottom line and make the exchange. That being said, when I walked into Bob's looking for a box mod and was met with a slightly aggressive Eddie who seemed to have no time for questions, and got defensive when I asked him about his pricing, I was caught off guard and felt a bit put off. I found Eddie was argumentative with myself and my wife who were both very disinterested in haggling over x or y. I don't doubt that he cared about our business, and the shop's prices are fair, but his attitude with me was a deal breaker, and I don't intend on returning. Certainly more professional and better customer service at other spots around Tempe. Update: Eddie reached out to me via "compliment" here on Yelp (for being "funny"), putting the blame on my wife's shoulders for our bad experience. True entrepreneurship is based on having complete personal accountability for the good and the bad. I fee like the age old cliche rings true "the customer is always right". Maybe if Eddie focused more on providing quality customer service and less on defending his name from constructive criticism (welcome to business ownership), the business might (eh) be worth visiting.

Ali you are amazing! Thank you for sharing your product knowledge and being so kind!…read more COME TO THIS SHOP!!!!

What a joke of a Smoke Shop the manager here will do nothing but waste your time. Their prices are…read moreLudacris considering how much they get the box of vape for and how much they sell each individual one and the owner is just a degenerate that waste people time

This is the best vape shop I've encountered in Arizona so far. Service was absolutely phenomenal…read more As soon as we entered the shop, we felt so welcomed and Mo answered all of our questions with patience. He was giving us recommendations and showing us what were the newest products. Shoutout to Mo! Thank you for being so welcoming. Love from California! 11/10 would recommend!!

Absolutely love this place. The staff are very friendly and knowledgeable when you've got…read morequestions. I highly recommend you check this shop out :)

Lee is a great guy quality products and he always comes through for the community. He has great…read moreselection of vapes and smoking equipment.

i've been here a lot bought a lot of vapes here, brought one in this week because it kept firing…read moreafter hitting and it was only two days old, since it kept firing it was burnt even with it having over half the juice left. the person working ( who remembered me from two days ago ) couldn't of given less of a shit about it.

Went to the address and there was nothing there. An empty shop window and all locked up.read more

I received the item a couple weeks after purchasing from their website. They never answered my…read morecalls or replied to my voicemails or emails. I probably will not buy from them again.