My husband and I are so happy to get a SKYLINE SECURITY SYSTEM for our home that is easy to use and connect with our smart phones. The men who helped us were cool and informative and explained everything we needed to know. We haven't had any additional questions on how to use our system, it's pretty easy. It's so nice to feel that our home is protected! I have recommended SKYLINE SECURITY to all my friends!! read more

not delivered as promised, terrible experience with customer service. Not happy with their products and never recommend them to anyone.

Good company with competitive pricing. They made sure I was happy with the product before they left. Great customer service.

The worst. Poor installation. Two hours on phone with no luck. Impossible to get someone on phone. Even Brinks could not get them on phone. System two months old alarming when system is disarmed. Salesman sold us a lie. read more

Skyline is the best, I would recommend them to anyone who is looking into getting a security system.

Unfortunately I signed up with this Company. I met the sales rep at a restaurant and appeared to be a decent young man. And to become a potential friend. He has proven he is not. They use evasive tactics in having you sign a long term contract via a laptop. So that hopefully you will not read and thoroughly comprehend the actual terms and arrangement. I have never signed up with a long term contract other than purchasing a home and buying cars. I would never consciously sign up with any service or product without testing it out first. I was a "promo customer" in that I was to promote their service to friends and neighbors and people driving by. The sales rep put signs all over my home. To a level where it was more than necessary and like an amateur. They also showed me a promotion sign up sheet - getting a 20% discount on my home insurance (not the case with my home insurance), crossing out 3 years and writing monthly - which is actually the one month cost in signing up with this Company, etc. I thought it would be a month to month contract like my previous alarm system company. They hope this will distract you from knowing what you are really getting into. Do NOT sign anything before you thoroughly read everything - and go over it yourself - and understand their ipad electronic contract or arrangement. That appears to be their main goal - to try to lock you in a long term contract without you being completely aware of what you are getting into. They take a "thumbs up" photo of you and the rep the day you start the service. A false promo and thumbs up before they actually earn your loyalty, trust and being completely honest with the customer. Good customer service, loyalty and to earn being promoted takes some time, not the day the service starts. There is a penalty of $1250 to try to cancel their service. When I tried to contact the sales rep and to discuss the terms of this "service", he texted me back if you are unhappy with the service, you can pay the penalty and get out. He also stated to not contact him again. Guess I won't get the wholesale price for good cameras like he said I can get in the future at a store in Union City, CA. Now does that sound like a guy who really wants to earn my trust, loyalty and promotion of his product and representing Guardian Protection Services? I think not. In other words, he proved that he does not care that I'm an unhappy "promotion" customer, but only that I signed up - unknowingly - for a long term contract and pay more than what I was paying for my previous security system. I told him twice that I do not want to pay more than my previous alarm system. These tactics are unprofessional and dishonest. I say what goes around, comes around. Firm believer of that. I see they also prey on senior citizens - locking them into long term contracts, using evasive, deceiving tactics to accomplish this task, so the senior citizen is unaware of the terms of the service. I even read that some senior citizen customers who unknowingly signed up for a long term period, after a year or two, no longer need the service since they were later on put in a daycare home or moved to a relative's home, but still have to pay for their "service" they no longer need. Again both unprofessional and rather disgusting. Use another security system for your home alarm system and go directly to the actual huge alarm companies themselves that do the actual monitoring of your home or business. They have all the bells and whistles (products) you may need for your alarm security system. Companies that have earned loyalty and wanting to earn customer satisfaction and loyalty no matter what the cost. These firms, being in business for many decades, are more professional, reputable and exhibit more integrity. I do not see Skyline Security Management holding onto a high BBB rating for long. read more

All i can say is im a satisfied customer..so if your feeling the need to feel safe and secure.. buisness or home contact skyline security

Had my system installed about two months ago. Installation was done in about an hour. Instructions were clear. Price is more than affordable compared to the peace of mind my family now feels read more

We recently installed skyline security in our home. The service was great. The young man that went to our home to get it started was very knowledgeable and polite. He really made us feel comfortable with what we were gertting. They installed it right away and they showed us how to use it. It is very easy. We have recieve courtesy phone calls on how our system is working and we have no complaints. We definitely made the right choice with skyline security and feel much safer. read more

I want to say thank you to Monique who took the time to investigate who I was and I appreciate that you called me and actually helped me. Means a lot. That's excellent customer service. read more

Skyline has been great. I've been a repeat customer and have recommended them to many people. They have secured my home, my work and my family's homes too. Fast installation, competitive and honest prices. Mickey wasn't pushy and was very friendly. Hector was very knowledgeable as an installer. read more

STAY AWAY! This company has the worst customer service I have ever experienced. I purchased a single family home with a Skyline System installed. I tried for 90 days to speak with someone to connect the service in my name. I received two return calls, with only one voicemail for 9 placed calls with voicemails. I did get a call back after an email. It was very rude so I declined the service I received two calls to schedule removal of the equipment. Neither was feasible since I commute to work, need prior approval for time off, have a young daughter and two dogs to address prior to allowing someone in my home.Imagine my surprise when I got a letter from their lawyer. When I called to explain to the lawyer that I merely needed adequate notice to be present when the tech came to remove the equipment I was informed that the customer Service rep had sent the letter and that the attorney "doesn't accept calls." The equipment remains in my home. I took a day off from work, asked for proof of insurance and confirmation of the date and have heard nothing further read more

total scammers. do not trust them!!!! incomplete install. still charged. scammmmmmmmm!!!!!!!!!

Would not recommend . Stay with adt. I didn't realize when they called to upgrade that it wasn't adt . They told me that the system I had was useless and needed to upgrade.I had just had a baby two days before my sleep deprived self agreed . Once they came I realized it was brinks and they said they would reimburse for the last three months of adt . So I told them how much and they said 30 days should get a check . Well no one told us we had to send in the last bill until I called to check on the status 30 days later and told me since I didn't send in the bill that I wasn't Informed I had to do I was outside the period to do so. Then I need to move because we are selling our house and reluctantly have to keep the service or pay unreal cancellation I am moving the service . Which they tell me it's $200 to move service . They still have no set up and appointment to come remove my equipment so I can move it with me. They call and ask the same information and tell me they will call me later to set up appointment . I'm not three days from moving and no one will call back .I won't renew once my time is up. I don't like their business . I may try to see if another company will pay the disconnection so I can be done with this company . Zero stars ! Skyline is a scam do not use them. read more

Just signed up todaywe can't wait for everything to be installed. Paul Baeza is the regional manager he came out to us and set us up with all of our needs. He was very friendly and informative. Wasn't pushy at all. I highly recommend him. In the past we have had companies that come in and use our existing equipment without any upgrades. Skyline upgraded our whole system and made our house much more secure!! read more

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Customer service reps are friendly & knowledgable. Prices are competitive & the service we receive is excellent & follow up is great.

I've never had a bad experience with skyline security all of their members that I have talk to are very friendly and help me with all my questions I would recommend skyline security to anybody! read more

Very professional in the explanation of services, and very thorough in providing instructions once service began.

I currently have been a member of Skyline for a few months now and the customer service is amazing they always take the time to call me and asked me how I am enjoying the services and if anything is needed. My rep always stays in contact with me and is very courteous whenever I do call to ask for questions that need to be answered or anything else I would recommend skyline to anyone who is looking for security services. They are responsive the equipment is amazingly effective and I'm never feeling and secure in my home thank you skyline read more

I highly recommend Skyline/Guardian Security. The service has been great, and the technology is state of the art. I can monitor the security of my home from anywhere using my mobile device. read more

These people are as good as it gets! I have many security companies in the past and they beat them all, hands-down.

!!!! STAY AWAY FROM THIS COMPANY!!! They have the most horrible customer Service! I Was sold a system by a guy named Vinnie here in AZ. When they came out to install the guy didn't finish until 9 at night! Then per their agreement you can cancel within 3 days. Needless to say the are a bunch of BS! We were told the gentleman would come out in 2 days to come out and install the proper equipment that we were promised which never happened. Then I had to call them on Monday to see what happened and was told they needed to put me on the sch. which was a Tue. then an hour before they were to come out I get a call from a Ryan telling me they weren't able to come out because they didn't have what they needed (like really? then why would you put me on the sch?) Now you are wasting my time even more. Then I told them nevermind I no longer want their services and that they need to come and install the equipment. Then here is where I keep getting the run around. The company keeps calling me to give me several months of service for free which I keep telling them I do not want. Then I'm told I will get a call from someone to come remove it. But all i keep getting is calls for us to stay and again I don't want to. So basically I'm getting harassed from Ozzy in the loyalty dept. and keep getting told by him there is no one above him to speak with because I'm going to get told the same thing, which is I can't cancel because I'm in a 6 year contract. Which that normally would be fine. But the work has not been completed and I keep getting the run around. So then after several more attempts on getting ahold of Vinnie, I call from my husbands number which he answers and was told he would go ahead and get the contract cancelled or he would get us a contract for 3 years instead and get someone out ASAP to complete the job. So then I eventually agreed to. So again they have me sch. and again I get the same issue. I get a call same day an hour before there supposed to be here saying the tech called out! So now I can no longer get ahold of Vinnie or there regional Person Christian who promised they'd be out for sure. So then I get ahold of Ozzy again about the contract and all he keeps saying is that he can give me 3 months free! I called the main number again this morning so I can get there stuff removed from my house and have yet to hear from anyone!!!! read more

The best service ever I recommended skyline security for everyone has home or business ...the best prices

Pleased with installation and ease of use. I like the alarm.com app because I can set and disarm while I am away.

This is the WORST company I have ever dealt with! My mom was moved into senior housing in December 2016 and I have been trying to get the alarm contract cancelled. I provided a letter from her physician (required for cancellation) and they are STILL charging her account! She is 89 years old and I was not present when they "sold her" the alarm system. The signature on the contract is NOT hers and they have yet to address that issue. Very shady. read more

The system works great, havnt had to actually use it, thank god. The only thing I was upset was about was the Simon electrical panel was advertised as being a GE product. The one they installed was actually a lower brand replica. The installation was quick and painless. read more

Love the security system. Installer did a great job. And the two reps that came to sign me up werr awesome as well. Love the Internet app as well. I can always arm it when I'm away if I forget. CSR is always fast when I've had to call. read more

The first time the alarm went off, I was afraid the police would come without notice, but the agent came on the alarm and I told her I was okay, just great to know I am protected and have efficient service and response time.So grateful I have security. read more

I was approached this past weekend by a sales guy who gave me the pitch about having security in my home for $45 per month so we talked and he came in and told me where all sensors and devices would go, but I told him that before I sign the contract I would like to know about the cancellation fee. I didnt get an answer. So I decided to look at the reviews and saw that I should investigate more. So today I talk to the salesperson again and he indicated that the company could not install because the house was not in my name (funny, I have the grant deed in my hand and a lot of solicitors calling me cause its public record and a new homeowner) and he also indicated that the company ran my name and said that my credit was dinged (I NEVER gave permission for ya'll to even look at my credit !!) and I asked him why would they do it, especially if I would be writing a check for the first month and a voided check so that they could pull money out monthly. So then again I asked him about the cancellation fee. I told him AGAIN that if service was bad why would I continue to pay? So here is what he said. He said that if I decided to cancel that I would have to pay 90% of what I owe. Hmmm now if you are taking your monthly fee out what 90% am I paying??????????? If you are giving your equipment for free then what 90% am I paying????? I have never heard of a security company that wants you to give them a voided check so that they can get paid monthly (maybe this is a new trend) and you cant make payments online either. I dont like what I hear (no matter how many times the sales guy said that the house around the corner was robbed last week as well as the one on the next block. So BBB says that in 1 months time - Advertising / Sales Issues 1 Problems with Product / Service 4 Billing / Collection Issues 0 Delivery Issues 0 Guarantee / Warranty Issues 0 Total Closed Complaints 5 5 complaints in exactly one months time - hmmm before you sign with these people get all the facts, cause I aint done yet ! read more

Is there anything less than 1 star ? I would love to select that option. We had this system installed and has lots of issues with it. They make you sign 3 yrs of contract and no easy way to escape that. I regret my decision to choose the service. Can't wait for my contract to get over and switch to a new service. Stay away from Skyline, that's all i could say. read more

Thank you skyline! From start to finish they made the process easy. I feel peace of mind with this home security.

Already 2 years with this company and love their services. Can't wait to upgrade!!! I use my mobile app to check my system when I am away.

Had a salesman sign me up for "upgrades" , also said they were using a new monitor company. Told me he would switch me to new one, for less per month. After months of being double billed ($300 I never got back), I am stuck with a 60 month contract I did not want. bsilver001@msn.com read more

Why take a chance with DIY security when you can have professionals properly install you a system avoiding the potential costly mistakes of a well meaning amateur. read more

I had cameras installed recently and have felt very safe since then. It is wonderful being able to review the activity at my house whether I'm home or not. The customer service is excellent. read more

So far everything has worked. Customer service rep are a quick phone call away and solve all of the questions we have. I would recommend to anyone who is looking to get a home security system. read more

Salesman and installers were great. They were able to expedite my installation before we went on a trip. Having that piece of mind and the ability to monitor from my smartphone is great! read more

Jasmine with Skyline is the perfect example of the non-existence of Customer Service. My bill was past due $4.30. I never received a communication indicating as such, but today in the span of an hour I received a text, call and email. Mind you, I paid the money when the text was received, 30 minutes before the email and almost two hours before the call. I called in to ask that they not call me. Each time I was routed to Jasmine. She was beyond rude. When I told her I wanted to speak with a supervisor she told me she had none. When I asked who she reported to, she said the CEO. I asked for contact information to send a cease and desist. She provided an email and said she would be responsible for reviewing it. When I asked for a TAT she either didn't know what it was or just blatantly refused to give me a time frame. I repeatedly reiterated my frustration with having to speak with her. I told her I had no idea where the charge came from. She made no attempt to explain. She hung up on me repeatedly. She made no attempt to defuse the situation and told me if I pay my bills on time, I won't have to worry about any calls from them. She claimed to be the head of their Customer Loyalty department but when I informed her I wanted to term my contract, she made no attempt to retain my services. My decision to leave Skyline is based solely on this horrible interaction with this woman. Im glad Skyline was able to hire someone who could act as Legal, Collections, Document Review, Supervisor, Escalations Management and Customer Loyalty. It appears however that the strain of wearing so many hats is getting to her and she is unable to perform all those roles in a professional manner. As long as you continue to employ the likes of her, you will have more accounts in Collections than you have actively paying. I wish you the best Skyline and hope that this will incite to look closely at the people you have working for you. read more

horrible aweful company. very shady! started off with the salesman jad coming to our house and saying he was with adt and wanted to update our services!! he was not they are subcontracted with brinks home security. we asked jad several times you are with adt and he said yes! the only thing that will change is who answers your alarm calls! we even have that conversation on our ring doorbell app and our camera app in our house. him saying these things! so we agree. next day installer comes out and starts the install and he is wearing a brinks shirt! i asked you are with adt and he goes silent and continues the install. we are also getting new furniture that day so i am not giving this man my full attention. once the install is complete he has me install the brinks phone app and i am like what? then he calls his corporate and has me agree to the install and the lady on the phone says now you need to call adt and cancel your service! i was like wtf immediatly called the salesman and got the same song and dance! i then printed the contract and said cancel this service. it was the day before thanksgiving and that department was closed! how convient! then i looked at my old adt equipemtn that he had taken out and it was destroyed! cracked mother boards, camera lines cut. i then called adt and to get there equipment reinstalled after it had been destroyed was $594.00. wonderful! i then sent a certified letter to skyline security on friday cancelling the service because you have 3 days to do so. called them monday and they where not helpful and then the salesman jad kept calling and sending me text saying we dont want to loose you as a customer . i was like no get your equipment out of my house and dont contact me again. i then contacted this company again and said how are you going to make this right. your technician destroyed my equipment and now i have to pay to have it reinstalled. was told the service department would contact and i have heard nothing from them. have sent several email and made phone calls. every time i call i get put on hold for about 20 minutes and then they hang up! i am going to continue to leave bad reviews and contact the better business and file a formal comppaint. i also am working with adt and the fraud department and they have these videos. read more

skyline uses subterfuge and deception! stay clear! they have door to door sales people claiming they are brinks employees but are skyline employees! the wear an i.d. card on a lanyard with their picture and above it is the word brinks in large bold lettering! i signed foolishly signed a contract believing i was returning to brinks since i had been their customer years ago! the sales pitch was security alarms are going to be required to use 5g technology and my adt was not 5g so when the change takes effect i maybe without coverage waiting for an upgrade. after having problems with skyline i called adt and they said it was not true as did our local government! the attorney general's website says a contract must left with the consumer- it wasn't, the system converted the adt equipment and the technician sent out an alarm, the siren adt installed and was to be included did not go off, he left and a few minutes later the police phoned me requiring to exit my home with my hands visible! three weeks later my request to have the siren connected and chimes alerting us when our home is breeched does not work either! i finally reached the point i wanted to cancel for them not performing as the contract states the repulsive skyline district manager offered to get it fixed and i said i want it out of my house and i want my contract canceled! he said arrogantly that i must pay him 5 years worth of monitoring fees as a penalty! i will continue by having my attorney contact the attorney general! read more