We've been using Rudy's for years and never had a problem. Dry cleaning, alterations, rugs, you…read morename it.

Horrible. Took a pair of slacks to be altered 5 days ago and…read morewas promised they would be ready today as I was going on a trip tomorrow. I had my claim ticket. After searching for them for 15 minutes , they found them on a hanger untouched. I was told I could get them tomorrow. Unacceptable. No apology from either employee.

Horrible Again I also took 2 pairs of jeans to be altered…read more Late by 2 days but worse than that. These J Brand 258 dollar a pair jeans bottoms were not reattached and were thrown out even though I gave specific instructions. They did say I'm sorry. Don't make the 500 dollar mistake I did. They can do basic dry cleaning OK.

I had them dry clean a very expensive Adventure motorcycle jacket. When I picked it up the road…read moregrime I wanted removed were still there (see pics)!! It's as if they did nothing to the jacket whatsoever. The lady who took my payment acted like this was the norm and made absolutely no effort to make it right (ie: by trying again). I will never use these crooks again.

After reading the generally bad reviews on Rudy's and hearing some other bad things about them via…read moreword-of-mouth, I was pleasantly surprised by their service. The staff at the desk were polite during both visits. They were FAST and I was able to pick up my two items at 3 pm the next day, even though I was an hour early. Although my clothes weren't particularly soiled when I brought them, I think they did an acceptable job of cleaning and pressing them, and the paper tags were stapled into the tags of the shirt and the dress, NOT the fabric itself! Hooray! The only negative comment I have is the expense. My rayon/nylon work dress cost almost $11 to clean, whereas it cost less than half that in a northern VA dry cleaner. The dress shirt was pretty standard cost, a little over $5. My friend graciously drove me to the store to drop off my clothes, but it turned out it was just as easy to take the UTS bus down JPA. Although I picked Rudy's because it was pretty convenient, I won't hesitate to go there again (provided there's good service in the future!) when I need to have clothes dry-cleaned in Charlottesville.

Very clean, busy place. We were very confused about how to pay as we thought we could use a credit…read morecard...have to use their card loaded with money. Kelvin (sp?) was a very helpful, kind staff member who helped us navigate. Thank you.

There are actually few choices for self serve wash in Charlottesville. They also will wash for you…read moretoo! The hotel recommended Hydraulic with them not offering laundry. It was nearby the Hampton Inn Charlottesville India. Parking was adequate, but they did get busy on a Sunday morning and most spaces filled. For rookies when entering you go to the right wall and purchase a wash card. A nice staffer assisted me. Then head over to vending to get detergent, softer and dryer sheets. The business is loaded with equipment which makes it seem small. There are a few tables and stools to sit. Also a few folding tables. The machines are Electrolux and worked great! I washed a sheet for my daughter in just under a hour. No issues. Before departing a customer picked up her laundry washed by staff and he even carried it to her car. That elevated my review. A 3.5 seems perfect, but rounding up with excellent service that was not expected.

Augusta cleaners took care of our sectional slip cover. They did a great job and for a good price…read more They had a little bit of a delay due to a holiday but I really appreciated that they communicated with me to relay the info. Would highly recommend and would work with them again.

They always do a great job on our comforters. I can't take…read morethem anywhere else...their reputation for service has lasted years! Thank you!

I was in Charlottesville attending training at FEI. This is the laundry service that FEI utilizes…read morefor their students. I sent out 4 shirts, 2 pair of slacks and one weeks worth of laundry. My bill was $60.00. On top of that, I did not get some of my dress socks back. I called Browns to inquire about my missing socks. No one answered but I got a message machine telling me to leave my name and number, which I did. After one week and no return call I called back and got the same answering machine. I left another message and as of this writing (2 weeks later) I still have not received a call. I have made the staff at FEI aware of this lousy service and advised them to contract with another company. For the record there is another laundry service further down the road from Browns (I think their name is Carriage cleaners) that I walked to during my stay there. I carried 2 weeks of laundry, 6 shirts, 3 slacks and my bill was around $35.00. And, they gave all my socks back.

This is browns cleaners, the one behind barracks road shopping center…read more The people that work here are really nice, but the place itself is extremely problematic. The owners are never here, the same few machines have been broken for the past few months, the middle big washer has to be opened with a screwdriver, the water runs hotter than it should and the AC is never on. These are minor things that aren't that bad, and combined just become minor inconveniences. The icing on the cake though, was the amount of black mold I found in multiple washers today! BLACK MOLD!!! They are allowing people to wash their clothes in this! The staff told me "we can't do anything about it" as I STRUGGLED to find enough washers to get my clothes going. This is DISGUSTING and can make people SICK. Please share so that other people will know about this and not only avoid what I just went through (switching between multiple washers) but so they don't get sick from washing their clothes in this!