I was in Charlottesville attending training at FEI. This is the laundry service that FEI utilizes for their students. I sent out 4 shirts, 2 pair of slacks and one weeks worth of laundry. My bill was $60.00. On top of that, I did not get some of my dress socks back. I called Browns to inquire about my missing socks. No one answered but I got a message machine telling me to leave my name and number, which I did. After one week and no return call I called back and got the same answering machine. I left another message and as of this writing (2 weeks later) I still have not received a call. I have made the staff at FEI aware of this lousy service and advised them to contract with another company. For the record there is another laundry service further down the road from Browns (I think their name is Carriage cleaners) that I walked to during my stay there. I carried 2 weeks of laundry, 6 shirts, 3 slacks and my bill was around $35.00. And, they gave all my socks back. read more

This is browns cleaners, the one behind barracks road shopping center. The people that work here are really nice, but the place itself is extremely problematic. The owners are never here, the same few machines have been broken for the past few months, the middle big washer has to be opened with a screwdriver, the water runs hotter than it should and the AC is never on. These are minor things that aren't that bad, and combined just become minor inconveniences. The icing on the cake though, was the amount of black mold I found in multiple washers today! BLACK MOLD!!! They are allowing people to wash their clothes in this! The staff told me "we can't do anything about it" as I STRUGGLED to find enough washers to get my clothes going. This is DISGUSTING and can make people SICK. Please share so that other people will know about this and not only avoid what I just went through (switching between multiple washers) but so they don't get sick from washing their clothes in this! read more

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I dislike writing trash-it reviews of places, but maybe once a year I have no choice. They close earlier than their sign says, so you can waste a trip as I did. They deny it when you confront them about it. Their interior clock read 5 mins fast--before and after resetting it for DST. They say "we go on our own" time when you confront them about their incorrect clock on the wall. They don't apologize when they overcharge you and then you have to rtn the pants that weren't yours. They won't give you their names when you ask so you can report them. They refuse to give the manager/owner's name. A blk haired lady repeated "I don't care!" more times than anyone I have ever heard; she seemed relieved that I am taking my business elsewhere, so she won't have to change her attitude. I almost hope she doesn't get fired, so I can be assured of never running into her again at any place I do business. Don't ever do business here! read more