I called the owner Todd in a panic because the wedding dress shop in Norfolk where I bought my…read morewedding dress suddenly folded and, although I was grateful to get my dress at all (some brides were not so lucky), I got it a week late and had only 9 days to get it cleaned before my wedding. All other cleaners from Norfolk to Charlottesville insisted that it would take 2 weeks to clean a wedding dress, but Todd was kind enough to take my dress and clean it before the wedding. Todd spent a lot of time with me patiently explaining the process, what services would be provided, and how I should care for my dress from the time I pick it up to the time I put it on to walk down the aisle. He even personally detached the beaded belt because it would have melted during in the dry cleaning process. The Norfolk dress shop people never mentioned that and just told me to have it dry cleaned. Todd even arranged for Tanya Ann at the shop to reattach the belt for me once it's cleaned. I can't tell you how relieved I am that I will have a clean dress for my wedding and how grateful I am to Todd for taking care of me. Now that I've made the move to Charlottesville to be with my soon-to-be husband, I will definitely be a loyal customer!

The very best. Efficient, friendly staff, reasonably priced. Forget any negative review, you will…read morebe pleased with Carriage Cleaners. Jay

Friendly, professional, always ready when promised. We have been using this service for several…read moreyears, since we moved to Pant;ops.

This should be 0 stars. They ruined my wool comforter. It was dry clean only (and I paid for dry…read morecleaning) and they admitted to wet washing it. If I wanted it machine washed, I would have done it myself. It shrunk and the wool inside has felted so it feels somewhat hard. I was told by the person I bought it from that it will retain less body heat and will not absorb body moisture now. They only offered me $100, when it will cost over $400 to replace. They said it's old it's not worth that much. It's 7 years old and google says comforters should be replaced every 15-25 years. I refused the offer for $100 and the guy told me to take them to court. Then he gave me a hard time about returning the comforter to me, he was trying to keep it. Avoid!

Next day service in most cases Alterations available, great…read morestaff. Special attention and inform you about the difficulty in removing stains .

Just started using in last 6 months. Attentive service. A bit cheaper than Cville providers…read more Nicely done ironing of shirts, sheets etc. Cash or check only

I needed a men's suit dry cleaned quickly. Rich's came through. They cleaned my suit the same day…read moreand did a very good job. No complaints!

We have taken many items into Rich Cleaners and have had so-so satisfaction. We just ignored…read moreeverything until we got a pillow back that looked like it hadn't been cleaned. Decided to take pillow back in. Rich himself told my husband he tried and spot(s) would not come out. There were no tags on pillow to say spot wouldn't come out. We took pillow home and got spot out. Will not use that dry cleaners again.

Great pricing and super fast, quality work. I've used this shop over and over throughout the years…read moreand I've never been disappointed. I recently had a pair of cotton pants that were ripped down both legs that I had purchased in. Ecuador says they were almost irreplaceable, so I'm thrilled that they were able to fix this so well.

My mother tried to return her item yesterday (April 28, 2023) with no resolution. The young girl at…read morethe counter asked for her receipt. (The same one she ripped out of her 83 year old hands the day before when she picked her two suits up, and didn't return!). Mom was told it could be fixed for an additional $40-50. She had already paid $72 for hemming two skirts and "taking in" a jacket. One skirt was still NOT hemmed, was still too long and just had the waistband elastic replaced. The one jacket was so badly altered she now has a humpback protrusion at the left should blade and cannot wear it at all now! We will NOT be going back!

I've been looking for a good tailor in this area, I think I found it here. Had my daughters prom…read moredress altered here, it was done exactly as we wanted and was done on time. Very friendly service too. Not inexpensive but I do believe you really get what you pay for in this business.

They don't take care of your clothing. Had to get a something sewn on a dress jacket and it came…read moreback wrinkly and dusty with random loose threads. They didn't even put plastic wrap around it. When I asked them to clean the lint off, the male there grabbed not a lint roller, but a wired brush and made it worse. I had to even request the plastic wrapping as he was not going to provide it. He was rude and uncaring the entire time. Service was relatively expensive. I'd recommend going elsewhere for services. Avoid.

I can't say enough good things about Hisami's Alterations and Tailoring! If you're in…read moreCharlottesville and need any kind of tailoring or alterations, this is the place to go. Hisami is a true artist with a needle and thread. I brought in a couple of items that needed some serious work--to include custom jacket apparel for kids and military uniform repair. Hisami not only took the time to understand exactly what I wanted, but she also offered suggestions that made the pieces fit and look even better than I had hoped. The quality of her work is outstanding. Every stitch is precise, and the fit is perfect. You can tell she has years of experience and takes immense pride in what she does. Plus, she's incredibly kind and patient, making the whole experience a pleasure from start to finish. The turnaround time was quick, and the prices were very reasonable, especially considering the high quality of the work. I left feeling like I had brand new clothes! If you want impeccable craftsmanship and personalized service, don't hesitate to visit Hisami's. I'll definitely be returning for all my future tailoring needs. Highly recommended!

Ms. Hisami is a very good seamstress. However, her customer service lacks professionalism…read more My simple white dress was hemmed by Ms Hisami. When I picked it up there was a BIG ORANGE stain in the front of the dress. She claimed the orange stain was there when I brought the dress in. I ponder:;: does anyone spend good money on hemming a white dress with an orange stain on the front of the dress???? Why did she not make a note of it then? No apologies from her...no discount....no benefit of the doubt.

Kim's Alterations shortened my hiking pants perfectly and kept the lower bottom drawstring assembly…read morefully functional. The price was very reasonable. I will definitely use their service again in the future.

I went to Kims to have some Linen pants hemmed. The woman doing the alterations insisted on only…read moreputting one safety pin for her measurements even when questioned. sure enough when I put on the pants they were at least 3" too long. I brought them back to correct their mistake and they insisted on charging me again. No words of apology. So if you want a shoddy job on hemming trousers and are willing to to oay twice for it, go to Kims