Kim's Alterations shortened my hiking pants perfectly and kept the lower bottom drawstring assembly…read morefully functional. The price was very reasonable. I will definitely use their service again in the future.

I went to Kims to have some Linen pants hemmed. The woman doing the alterations insisted on only…read moreputting one safety pin for her measurements even when questioned. sure enough when I put on the pants they were at least 3" too long. I brought them back to correct their mistake and they insisted on charging me again. No words of apology. So if you want a shoddy job on hemming trousers and are willing to to oay twice for it, go to Kims

First, the store is called Stitches in Time and it's located behind the Jiffy Lube and Starbucks on…read moreBerkmar Dr. My fiance works around the corner so he dropped a dress of mine to be taken in about an inch (with the dress pinned). The seamstress had some questions but we talked through them on the phone and I thought all was well. A week later my fiance returned to pick up the dress and she hadn't even touched it. Although I wanted to wear the dress that weekend I was understanding. I came in to try on the dress for the seamstress and she pinned and chalked. She didn't spare my feelings when she said how cheaply the dress was made, making it hard for her to alter (!) 4 weeks later I still don't have a dress. I called her to ask what was happening and she said she hadn't touched it because she was nervous about the stripes matching up on the dress. What?! So you just let the dress sit there for 4 weeks? Now the icing on the cake: I told the seamstress on Tuesday that after 5 weeks I need the dress by Friday. She calls 5:30 on Wednesday night and says the dress is ready. She's lived up to her promise! Not so fast. I am ready to have my fiance pick up the dress the next day but the seamstress is going on vacation and won't be at the store the rest of the week. Ok. She offers to call me when she leaves work to meet me by my house. Redeeming herself! Nope. I never received a phone call. I called her and it went right to voicemail. I had to leave a message like a dork..."give me my dress!" I understand that not all alterations are simple and some take time. But 5 weeks? Especially after she clearly stated that weeks went by when she didn't even look at the darn dress? And now I have missed 2 opportunities to wear the dress (ladies, you know how annoying that is). I can't even speak to the quality of her alterations and I am afraid I'm going to have to go to People's Court to get this resolved (kidding, but seriously). I obviously do not recommend this store.

I take all my alterations to her and have never had a problem. She's also done unusual things for…read moreme, such as finishing the ends for some material to be used as a throw. She always texts me to let me know the items are complete. She is frequently done with the work in advance of when she projects she'll be done. She's always been very helpful and I always come back.

Very disappointed by this establishment…read more False promises of timeline expectations were made on a Wedding dress alteration. No empathy for the mistake given by any employee. Only cash accepted which is something they decline to tell you when you call to make an appointment. When told their lack of information and reversing promises was unacceptable, they simply said, "Well, that's the way it is." They also mentioned that they were happy for us to take our business elsewhere if we were unhappy w/ their newfound ideas of customer service. Stay away from here, unless you really don't care about when you will actually receive your garment back. Wish I could give zero stars.

I had such high hopes! Never. Again. Simple wedding dress to be hemmed, sash belt to be attached,…read moreshoulder straps taken in. Hem was several inches too short - should have been touching the ground - hemmed to almost my ankle. Sash was CUT after rhinestones (making belt only go half way around?!) instead of behind the zipper. Thankfully, she still had the material and it was fixed (but she was NOT happy to do it, despite it being her suggestion). It would be one thing if she had been kind about her mistakes and found a way to add some length to the dress. That did not happen. She was actually rude to me for wanting her to finish the work as was promised, though nothing can be done about the dress being too short. I didn't mind spending more believing she was an expert with wedding dresses. This might be true. However, her work, while good, isn't what we agreed to and I expected.

Monogram Shop is FABULOUS! Have shopped & brought items to…read morethe Monogram Shop for 20 years. YES, it's a family owned business that centers around FAMILY & they are able to have shop hours that work for their family. I've NEVER had an issue. Gayle & Heather are ALWAY kind & helpful. The work has been done beautifully & at a reasonable price. GREAT location AWAY from crowded shopping malls WITH parking. Can buzz in & out quickly. NOT a national chain store with national chain store hours. THANKFUL to have a local store like Monogram Shop available that also services major universities & colleges along with providing cute products and allows you to bring your own items in for monogramming. Thank you for all the years of TERRIFIC products & service!

I've been using the services at The Monogram shop for 15+ years. Sometimes I purchase products they…read moreoffer in their retail shop, but most times I find items that I want to personalize and bring them to their store for monogramming. (Most stores won't let you bring in your "from home" or store bought stuff to be monogrammed... they require you to purchase from their inventory.) They've monogrammed my gifts for graduations, newborns, Christmas, birthdays, teacher gifts, etc... They have a limited selection of styles and that can be disappointing because there are some very chic elaborate monograms that I see on-line that are very inspiring. But the flip-side is that their monograms although basic are affordable. I've occasionally forgotten that their hours are limited and found myself pulling up to the store and being frustrated because I forgot their hours of operation... but that's my fault. They offer a very basic service with reliable quality and if they don't think they can fulfill your request they let you know. (this has happened to me a few times.... they know what their equipment can accommodate.) I know that they can personalize things for sports teams, businesses and more. I've been pleased with the service and product I've received. Plus it's unique to have a mother/daughter locally owned business thrive in this world of on-line retail. I've enjoyed watching the grandchildren/children grow up from being newborns napping in the back room, to becoming rambunctious kiddos running happily through the showroom.

i ripped my jeans while moving into UVA and instead of freaking the freak out, Yady's alterations…read moresaid they could fix the MASSIVE RIP in my cutsie pants. AND they got it done before my parents flew out the next day, even though we dropped it off 20 minutes before closing. I am so grateful I am at peace now. Beautiful work, can barely see it

Yady is nothing short of a miracle worker with alterations! My wedding dress had been with (who I…read morethought was) a very reputable tailor for over two months after taking my measurements. When I finally picked it up, it fit me very poorly. I was totally panicking and unsure of what to do with less than a month until the big day. I took it to Yady as a last resort, knowing she most likely wouldn't be able to fit me in. She totally could have turned me away seeing as it's basically the height of wedding season and I was giving her three weeks. Not only did she accommodate me, she was so friendly and reassuring about it, AND she finished the dress in 2 weeks so that we had a few buffer days to make final tweaks and get the dress perfect. Yadi did not owe me that kind of service whatsoever! I was blown away at her customer service. This was a tall order for a last minute request- NOT a simple hem job. The top of my dress basically had to be completely reconstructed. She totally saved my dress and restored my excitement about the wedding in general. Her prices were also very fair for what she had to do on the timeline at hand. I couldn't recommend her enough!

Anna is phenomenal! She took in my lace dress flawlessly and managed to do so with only one fitting…read moreappointment as I was traveling to VA for my wedding from across the country. I cannot recommend her enough for amazing, fast work and peace of mind for delicate and important gowns!

She's a miracle worker! She helped us last minute and her work is flawless! We will forever be…read moregrateful . Thank you Anna!