I have gotten multiple pieces tailored here and each time it has been perfect. She is very…read moreefficient and my items always turn out better than I could've imagined. I recommend this spot to all my friends!

Thank you! They're highly skilled, with excellent customer service. It's clear they care about…read moreoffering real value and building genuine relationships with their customers. I had a hard time finding the shop so make sure to walk past Lavender Spa and look for the small alley on your left.

So, I don't like writing bad reviews, and rarely do. What I do like is patronizing local…read morebusinesses... But here's my story... I walk into the shop, take a pair of shorts out of my backpack, and show whom I believe is the proprietor the broken zipper. He says yes, he can fix it, and then asks as clear as day, "10 dollars ok?" I said that works for me. He proceeded to write up a ticket and asked me how soon I needed the job done. I said no rush. He then asked, 'Is Friday the 30th ok?' (11 days away). I also said that's fine. Next, he says 'That's 30 dollars,' but quickly corrected himself (realizing that 30 was the date he just mentioned), and now asked for $20. I said, 'But sir, you just told me the price was $10.' He became visibly angry, and said I was the one who made a mistake. While I attempted to talk, he repeatedly said "Bye" to me, so I left with my shorts. Here's the thing: I'm now Googling how much alteration shops charge to fix zippers on pants (which I assume is the same as shorts). What's coming up is anything from $10 - $25 dollars. So, I'm not complaining about the price of $20 -- I guess that's pretty standard -- I'm venting about how this gentleman made a mistake, blamed me, and angrily told me to go. I see others here have had great experiences. Glad for them. Maybe I caught this guy on a bad day.

I have been going to Kim for years and have had a wonderful experience. She has tailored a variety…read moreof clothes for me, including bridesmaid dresses, sundresses, PJ's, sweatshirts, etc., and has done an excellent job with everything. She and her partner are kind and patient and lovely to work with. Her prices are reasonable and honestly could be increased for her high quality work.

I have had many alterations all over town. Rosemary is the best. The friendliest the quickest and…read morereasonably priced

From the owner: Walk-ins welcome. Clothing alterations; wedding and bridesmaid dresses; business attire; zipper…read morereplacements; tailoring.

i ripped my jeans while moving into UVA and instead of freaking the freak out, Yady's alterations…read moresaid they could fix the MASSIVE RIP in my cutsie pants. AND they got it done before my parents flew out the next day, even though we dropped it off 20 minutes before closing. I am so grateful I am at peace now. Beautiful work, can barely see it

Yady is nothing short of a miracle worker with alterations! My wedding dress had been with (who I…read morethought was) a very reputable tailor for over two months after taking my measurements. When I finally picked it up, it fit me very poorly. I was totally panicking and unsure of what to do with less than a month until the big day. I took it to Yady as a last resort, knowing she most likely wouldn't be able to fit me in. She totally could have turned me away seeing as it's basically the height of wedding season and I was giving her three weeks. Not only did she accommodate me, she was so friendly and reassuring about it, AND she finished the dress in 2 weeks so that we had a few buffer days to make final tweaks and get the dress perfect. Yadi did not owe me that kind of service whatsoever! I was blown away at her customer service. This was a tall order for a last minute request- NOT a simple hem job. The top of my dress basically had to be completely reconstructed. She totally saved my dress and restored my excitement about the wedding in general. Her prices were also very fair for what she had to do on the timeline at hand. I couldn't recommend her enough!

My sister-in-law took her wedding gown here for alterations, so I didn't protest when she took the…read moreflower girl dress I bought for her daughter to wear in my wedding there. I don't take my clothes to Heidi and I'm thankful I didn't trust her with my wedding dress after seeing what she did to the flower girl dress. We gave her a silk, J. Crew Collection dress that was too big overall for my niece. Heidi pinned the dress and I told her that we especially wanted the waist nipped in, but still wanted the skirt to be full. She also had to take the bodice in and "lift" the arm holes. The job would cost $50, which seemed a little high for a child's dress, but I realized that a job for a wedding sometimes gets a mark up. The dress we got back looked like almost nothing was done to it. The tulle petticoat, which had been fine, we now uneven and showing below the hem of the dress in certain areas. My little niece looked so sad in the dress. The alterations had taken so long that we didn't have time to order another dress and have it altered again, so we made an emergency dash to a David's Bridal and got her a dress that fit, but was nowhere near as special as the J. Crew Collection dress could have been. I was so disappointed with the work Heidi did. I will never take anything to her shop.

I brought several pairs of pants (totaling $650) to Heidi's be taken in at the waist. All three are…read moreruined. Rather than preserving the detailing of the pants, the natural seams were removed entirely. Though she had pinned the seat to make alterations throughout, the only thing taken in was at the waist so there is bagging fabric around the seat and crotch. They issues no apology and said I can bring them back to "see what they can do" but that they offer no guarantees. Frankly, the majority of the damage is unfixable and I'll likely be donating all items. Nothing more complicated than hemming should be brought here.

Clothes smell very odd upon pick-up, not clean and like someone else's perfume. Closes early on…read moreSaturdays before 3pm.

Paid a premium to have large comforters cleaned only have all the filling balled up and corners and…read moreedges with no filling at all. The whole reason for taking them to skyline was based on my assumption they would use large capacity machines. Should have taken them to a laundromat and done them myself, the right way and for a fraction of the price. Had these comforters done by others with NO issues. Very disappointed.

Will use their services again. Very reasonable in pricing top quality. Everytime I go into the…read moreshop, she has customers.

She did an A+ job on my wedding dress & everything else I've brought. Highly recommend this hard…read moreworking lady.

They don't take care of your clothing. Had to get a something sewn on a dress jacket and it came…read moreback wrinkly and dusty with random loose threads. They didn't even put plastic wrap around it. When I asked them to clean the lint off, the male there grabbed not a lint roller, but a wired brush and made it worse. I had to even request the plastic wrapping as he was not going to provide it. He was rude and uncaring the entire time. Service was relatively expensive. I'd recommend going elsewhere for services. Avoid.

Expensive, but came out looking great. They handle military uniforms well, and understand details…read moreand fit perfectly.

Overpriced. Women owner is rude and unprofessional. Almost combative to customers. $75.00 to…read moreshorten a mens sport jacket sleeves.

Please DO NOT use this tailor. I am new to Charlottesville, but I know about tailoring. (My…read moregrandfather was a tailor.) I NEVER leave bad reviews. These owners are rude and incompetent. I had a men's sport coat that needed an alteration. I explained what I needed. I asked very specifically if it could be fixed as I desired. They responded, yes. and asked me to pay $85 upfront, which I did. The sport coat was not fixed, and then they gave me various explanations as to why when I asked them to try again. Please do not go there.

Having had two prom dresses altered here, I brought my daughter in again, this time for her wedding…read moredress. We tried another tailor and were left hanging after a month of fitting appointments with no work being done. First appointment, the dress was pinned fully (others had only used a few pins and never even got close to what this shop did in 20 minutes). Second visit most of the dress was done, save for final hemming. Extremely professional and competent. What seemed like a nightmare with the first two shops turned totally around here. Wedding dresses are her specialty, and it shows!

Very disappointed by this establishment…read more False promises of timeline expectations were made on a Wedding dress alteration. No empathy for the mistake given by any employee. Only cash accepted which is something they decline to tell you when you call to make an appointment. When told their lack of information and reversing promises was unacceptable, they simply said, "Well, that's the way it is." They also mentioned that they were happy for us to take our business elsewhere if we were unhappy w/ their newfound ideas of customer service. Stay away from here, unless you really don't care about when you will actually receive your garment back. Wish I could give zero stars.