Kim's Alterations shortened my hiking pants perfectly and kept the lower bottom drawstring assembly…read morefully functional. The price was very reasonable. I will definitely use their service again in the future.

I went to Kims to have some Linen pants hemmed. The woman doing the alterations insisted on only…read moreputting one safety pin for her measurements even when questioned. sure enough when I put on the pants they were at least 3" too long. I brought them back to correct their mistake and they insisted on charging me again. No words of apology. So if you want a shoddy job on hemming trousers and are willing to to oay twice for it, go to Kims

Having had two prom dresses altered here, I brought my daughter in again, this time for her wedding…read moredress. We tried another tailor and were left hanging after a month of fitting appointments with no work being done. First appointment, the dress was pinned fully (others had only used a few pins and never even got close to what this shop did in 20 minutes). Second visit most of the dress was done, save for final hemming. Extremely professional and competent. What seemed like a nightmare with the first two shops turned totally around here. Wedding dresses are her specialty, and it shows!

Very disappointed by this establishment…read more False promises of timeline expectations were made on a Wedding dress alteration. No empathy for the mistake given by any employee. Only cash accepted which is something they decline to tell you when you call to make an appointment. When told their lack of information and reversing promises was unacceptable, they simply said, "Well, that's the way it is." They also mentioned that they were happy for us to take our business elsewhere if we were unhappy w/ their newfound ideas of customer service. Stay away from here, unless you really don't care about when you will actually receive your garment back. Wish I could give zero stars.

Monogram Shop is FABULOUS! Have shopped & brought items to…read morethe Monogram Shop for 20 years. YES, it's a family owned business that centers around FAMILY & they are able to have shop hours that work for their family. I've NEVER had an issue. Gayle & Heather are ALWAY kind & helpful. The work has been done beautifully & at a reasonable price. GREAT location AWAY from crowded shopping malls WITH parking. Can buzz in & out quickly. NOT a national chain store with national chain store hours. THANKFUL to have a local store like Monogram Shop available that also services major universities & colleges along with providing cute products and allows you to bring your own items in for monogramming. Thank you for all the years of TERRIFIC products & service!

I've been using the services at The Monogram shop for 15+ years. Sometimes I purchase products they…read moreoffer in their retail shop, but most times I find items that I want to personalize and bring them to their store for monogramming. (Most stores won't let you bring in your "from home" or store bought stuff to be monogrammed... they require you to purchase from their inventory.) They've monogrammed my gifts for graduations, newborns, Christmas, birthdays, teacher gifts, etc... They have a limited selection of styles and that can be disappointing because there are some very chic elaborate monograms that I see on-line that are very inspiring. But the flip-side is that their monograms although basic are affordable. I've occasionally forgotten that their hours are limited and found myself pulling up to the store and being frustrated because I forgot their hours of operation... but that's my fault. They offer a very basic service with reliable quality and if they don't think they can fulfill your request they let you know. (this has happened to me a few times.... they know what their equipment can accommodate.) I know that they can personalize things for sports teams, businesses and more. I've been pleased with the service and product I've received. Plus it's unique to have a mother/daughter locally owned business thrive in this world of on-line retail. I've enjoyed watching the grandchildren/children grow up from being newborns napping in the back room, to becoming rambunctious kiddos running happily through the showroom.

i ripped my jeans while moving into UVA and instead of freaking the freak out, Yady's alterations…read moresaid they could fix the MASSIVE RIP in my cutsie pants. AND they got it done before my parents flew out the next day, even though we dropped it off 20 minutes before closing. I am so grateful I am at peace now. Beautiful work, can barely see it

Yady is nothing short of a miracle worker with alterations! My wedding dress had been with (who I…read morethought was) a very reputable tailor for over two months after taking my measurements. When I finally picked it up, it fit me very poorly. I was totally panicking and unsure of what to do with less than a month until the big day. I took it to Yady as a last resort, knowing she most likely wouldn't be able to fit me in. She totally could have turned me away seeing as it's basically the height of wedding season and I was giving her three weeks. Not only did she accommodate me, she was so friendly and reassuring about it, AND she finished the dress in 2 weeks so that we had a few buffer days to make final tweaks and get the dress perfect. Yadi did not owe me that kind of service whatsoever! I was blown away at her customer service. This was a tall order for a last minute request- NOT a simple hem job. The top of my dress basically had to be completely reconstructed. She totally saved my dress and restored my excitement about the wedding in general. Her prices were also very fair for what she had to do on the timeline at hand. I couldn't recommend her enough!

Ms. Hisami is a very good seamstress. However, her customer service lacks professionalism…read more My simple white dress was hemmed by Ms Hisami. When I picked it up there was a BIG ORANGE stain in the front of the dress. She claimed the orange stain was there when I brought the dress in. I ponder:;: does anyone spend good money on hemming a white dress with an orange stain on the front of the dress???? Why did she not make a note of it then? No apologies from her...no discount....no benefit of the doubt.

I can't say enough good things about Hisami's Alterations and Tailoring! If you're in…read moreCharlottesville and need any kind of tailoring or alterations, this is the place to go. Hisami is a true artist with a needle and thread. I brought in a couple of items that needed some serious work--to include custom jacket apparel for kids and military uniform repair. Hisami not only took the time to understand exactly what I wanted, but she also offered suggestions that made the pieces fit and look even better than I had hoped. The quality of her work is outstanding. Every stitch is precise, and the fit is perfect. You can tell she has years of experience and takes immense pride in what she does. Plus, she's incredibly kind and patient, making the whole experience a pleasure from start to finish. The turnaround time was quick, and the prices were very reasonable, especially considering the high quality of the work. I left feeling like I had brand new clothes! If you want impeccable craftsmanship and personalized service, don't hesitate to visit Hisami's. I'll definitely be returning for all my future tailoring needs. Highly recommended!

Anna is phenomenal! She took in my lace dress flawlessly and managed to do so with only one fitting…read moreappointment as I was traveling to VA for my wedding from across the country. I cannot recommend her enough for amazing, fast work and peace of mind for delicate and important gowns!

She's a miracle worker! She helped us last minute and her work is flawless! We will forever be…read moregrateful . Thank you Anna!