My wife jumped for her 30th on the 31st of March. The jump went well, her tandem partner was professional and knowledgeable. Her tandem partner should find a better company to work for. That is where the compliments will end. I have nothing against chain smoking, swearing, tattoed individuals. I think everyone has the right to smoke, swear and tattoo to their hearts content but hanging out with the group at Skydive Phoenix was like hanging out at a thrill seekers prison. Apart from my wife's tandem partner no-one working at this location was professional in anyway. A bunch of chain swearing, chain smoking kids and 30 year olds that wanted to still be kids. When we showed up for the jump that she had already scheduled they acted like we weren't supposed to be there. Perhaps we were taking space in the airplane that the employees wanted to use for a free jump? There was a pitbull in the yard where you wait under a canopy. That would have been ok, it was hyper but nice to the humans, problem was I had my dog with me. I picked up my dog and held it after the pit started pushing it around. That didn't stop anything. It kept jumping and biting my dog. A staff member put it into the trailer three times but it kept getting out, running at my dog (15lb lhasa apso) and biting at it. As my wife was loading on the plane the dog escaped from the trailer for the third time and ran right for my dog. I asked an employee, named Cody, to put the dog back in the trailer. This was the interaction. Me (at this point holding my dog with the pitbull jumping up on me) : Could you please put this dog back in the trailer? Cody: Bones (the dog) lives here Me: I understand, but it is jumping at me and biting my dog. Will you please put it away until we leave for the landing site in 10 minutes? Cody: No At this point I was shocked... Me: Did you hear me? Your pitt is biting my dog. Please put it away. Cody: You should put your dog in your car It was probably close to 95 degrees and he wants me to put my dog in my car instead of putting their pittbull into the air conditioned trailer! Me: What is your name? Cody: Cody Me: Cody, I am a customer paying $300 for my wife to jump and get a video. You have a pitt bull puppy attacking my dog and you are telling me you will not put it away? Cody: No (he turns away from me, ending the conversation and boards the plane with my wife) Cody's antics on the ground wern't the only thing to complain about. My wife says that on the flight to the drop zone one of the two employees that were with her taking a jump on their break (Cody was one of the two) passed gas that was so profane that she almost vomited. This might not sound real except... The plane was ancient. It seriously looked like something out of an Indiana Jones movie. It was an extremely small cabin and packed with just my wife and three other men sitting knee to knee. My wife said that the plane ride up was more scary than the actual jump. Overall this place has the appearance of a skydiving company owner by an absentee owner who has no idea how bad his employees are screwing up his business. I would recommend some serious training for his employees, not on jumping, but on customer interactions. Also, someone should take Bones home to live with them, having a pitt that is not being trained living on the property is a lawsuit just waiting to happen. For heavens sake don't put the dog down, just take it away from the business until it has been trained. That and tell Cody that... well perhaps to find a new job? read more

I wouldn't recommend going with this skydiving company. There are most likely better options in the Phoenix area. The front desk manager was very aggressive and argumentative at times. He said he would honor the Groupon price and then overcharged me. When I attempted to get it corrected his response was that he couldn't because "It would cost the company the processing fees". They are not interested in the overall satisfaction of the customer. My instructor was very patronizing about any of my questions. He had a thick Russian accent and so at times I wasn't clear about what he was saying. When I would ask him a question or to repeat what he had said he would say I wasn't listening. My husband and I took our 3-year-old son and my mom with us to hang out while we waited. At first, my son loved it! There was a lot of open space to play and run around. Well, when it came time to go board the plane my mom and my son walked over to where they could watch the plane take off. My mom doubled back to where our stuff was to grab something and I was called over to have my gear reinspected. Because my mom had doubled back without my son my son came over towards me. When my son approached me, my instructor literally screamed at him. It scared him so bad that he ran away crying. I had to send my husband over to him because he was terrified. Leading up to getting on the plane they have you watch a video that informs you about all the risks associated with skydiving and they make it clear that you are risking your life by doing so. They have you sign a bunch of legal documents that say your heirs cannot sue them if you die. I felt it was completely inappropriate to create such a hostile environment between a family right before you board a plane to take on such risks. It created unneeded stress and anxiety that didn't need to be a part of the experience. After the dive, I went to speak with the front desk manager and he told me that it was poor parenting because we "should have known" that family wasn't allowed over there. He also said that the signs that would have informed us of that were covered up so there was no way for us to know that we were doing anything wrong. When my son approached me we were nowhere near the airplane, we were in a covered waiting area away from the plane and there was no signage or communication as to what the rules were. I told him that I was all for keeping any rules that would keep my family and me safe, but that it's impossible to keep rules that I'm not informed about. I would definitely recommend skydiving I just wouldn't recommend this company. They made a supposed-to-be awesome time into a disaster. read more

I used Skydive Phoenix for my first ever jump (tandem) whilst on vacation in Arizona from the UK, i had a great time. I found the whole process from the initial booking to the jump itself professional. Stuart did the tandem jump with me, he is ex Australian military and explained how the jump would work in a clear, customer focused manner. They wanted me the customer to have a great experience, they answerd any questions i had and kept the whole experience fun. They kept saying any concerns, questions etc just say. I felt really comfortable which to me was important as I had never done a jump before. I can not rate this company highly enough, I read some of the other reviews on this site and wonder if they are talking about the same company. Everybody I dealt with was great, The jump was amazing, fantastic views of Phoenix and the Sonoran It is really worth doing. I got the DVD/photos which are fantastic, worth getting if doing a jump. If you want an amazing Arizona experience with a company that looks after you and makes the whole experience fun and safe then I can not recommend Skydive Phoenix highly enough. I was staying in Scottsdale and they are real close to the city in Maricopa so easy to get to. A fantastic experience, can not rate highly enough! read more

Friend and I had a really enjoyable time while we were there. Staff was friendly and the jump was great. We were however, told over the phone we would receive a discount since we were jumping with three people. I'm not sure why would be told we would get a discount if this isn't the norm. I confirmed with the girl on the phone that if our friend wasn't able to make it, we would still receive the discount and she said yes. The person over the phone was very unclear about the pricing and when we paid the day of the jump, we thought we paid the right amount. I called a few days later when I realized that the price wasn't matching up to what we originally thought. The lady over the phone was incredibly rude. I called later that day and was put on "hold", only to be hung up on a minute later. I waited a few minutes thinking it was a mistake and called back and was sent to voicemail after a few rings. I then sent an email that was ignored. We finally got in contact with one of the staff members we had met and he said he would honor the discount. Over three weeks later and we have not been refunded. I am not normally a person to write reviews but feel as though we were taken advantage of and were told false information. read more

I am deathly afraid of planes...they scare the crap out of me so when a friend asked me to go sky diving I jumped at the chance (after all you only live once). The whole experience was awesome. They staff were great. We had a reservation which was nice and we didn't have to wait long to get up off of the ground. The ladies at the desk were rather fun & entertaining and made the videos less painful. There was 8 of us jumping so we split into 2 groups. My tandem partner was Fred. Not only was he explaining everything to me moment by moment, I was made to feel at ease and it was way cool (and rather cute). I wasn't nervous at all and being the first in my group to go, the initial going out of the plane was a breeze (given I was pushed out so not much of a choice). The free fall was for a minute and you literally feel like you are flying. Once the chute was pulled it was smooth sailing for several minutes which I got to steer. The only scary part was when Fred loosened me but that was horrible either. The landing was amazing (we made it to the grass). I so want to do it again I had such a great time. Only down side is having to wait a couple of weeks for the pictures and video but that isn't a bad thing. read more

What can I say; I'm addicted! I've done several tandems at Skydive Phoenix and have had an amazing experience each time! I was hooked from the very beginning and couldn't get enough. They just moved to a new location which is a lot nicer. You can watch the jumpers come in as you wait your turn. I've got to know the staff a little better as I just did my third tandem. Everyone I've encountered has been super nice and witty! They love to crack jokes which is nice when your nervous about the jump. As noted I've now jumped 3 times and my first jump was back in June through Groupons. I didn't have a bad experience but they did tell me how overwhelmed they became with the responses of Groupons. It took some adjusting and they actually don't run that ad anymore. They rather be able to give each customer that fun personal experience they're looking for. I read some bad reviews and it dates back to the Groupon dates and I'm telling you, this place is well worth giving a try. I know I'll be back! read more

A friend of ours is working on his skydiving certifications and, somehow, someway, talked us into joining him for a jump. We drove out from near Blythe, CA to the drop zone near Gila, AZ and called to schedule our jump enroute before Skydive Phoenix even officially opened. The staff was very accommodating and ensured we were scheduled and taken care of. This was my and my wife's first jump and our instructors were "China" and Luis, respectively. Both instructors were extremely knowledgeable and made us feel very comfortable with the process and the "need-to-knows" of jumping. Luis managed the handcam during my wife's jump and the footage turned out fantastic. An experience of a lifetime that I would readily recommend to anyone. Skydive Phoenix will take care of you and ensure your first jump is an experience you will never forget!!! read more

Holy. Fucking. Shit. This was the most exhilarating, life changing, amazing thing I have ever done. I was completely unaware my life was missing this until one day, it was thrust upon me. Do not wait until you are checking things off of your bucket list, as this was something else. I felt like I was making gravity my bitch. If you are nervous, great, be nervous. Embrace that feeling because this is something you will never regret doing. My tandem diver, Danny, was literally the greatest human to be there with me during this serious , life changing event. And Haley was also great (My videographer). The both of them made me feel so at ease and made it known that I would not regret one second of this. If you are contemplating going, this is your sign. Do it. It will be the greatest experience of your life. read more

I took my co-worker skydiving for her birthday with a group of 4. We chose this company because they told us we could jump as a group, which was important to us. When we got there they told us they only had 3 instructors so we couldn't jump together, which was very disapointing. They also booked another group of 4 to show up at the same time, so we had to sit there for over 2 hours doing nothing while the other group jumpet first. That being said, once we finaly got around to it the actual experience was good. The instructors were friendly and confident. We went up with a group of expierenced jumpers in the larger plane and that was a very fun experience. I'm not sure I would recoment the smaller plane space on it seemed very tight when jumping tandem. read more

Even though at first sight the place might not look like much, well... sorry to disappoint you, the services (mainly customer service) are only about twenty times worse than what the place looks like (which again......... isn't much... and that's a compliment). However I would definitely like to point out the positives, the second trailer next to the main office is excellent; the toilet is exquisite even though it doesn't even flush (still does a better job than anybody that has the dignity to work under the disrespectful and cowardly manager that runs this place). Since you have a lot of options for skydiving around the phoenix area, don't let the groupon deal fool you into coming here, because anything else is better. read more

I've been fun jumping at Skydive Phoenix, and every visit has been an absolute blast! The staff here is top-notch--super professional, friendly, and always making sure everyone has a great experience. The vibe is relaxed yet well-organized, making it a perfect drop zone for both experienced jumpers and newcomers. Big shoutout to Figz in the office--dude is hilarious and keeps things fun while running things smoothly. The facilities are great, the planes are well-maintained, and the overall atmosphere makes for an awesome time in the sky. If you're looking for a drop zone with great people and great jumps, this is the place to be. Highly recommend! read more

I went skydiving here with my brother and it was pretty nice. I was annoyed that after making my reservation and confirming it over the phone, when I got there, I was apparently not on the schedule. Waited longer than I thought, but skydiving was fun. I could tell that the instructors do this way too often, they go from super exited when they have their camera on to kind of bored when it is off. I'm glad they make the video great, but I would have liked them to talk more during the trip up. It was quiet aside from my brother and I asking a few questions. read more

It's simple, since you have other options around the phoenix area, why go to the one with the lowest rating on yelp (for good reason), the most incompetent workers, the rudest and most useless customer service, and most importantly, the crappiest pilot/manager/owner who prefers to use his precious time duck-taping his poor excuse of a plane rather than speak with the customers when they have a legitimate complaint. I just can't wait for the day they run out of business. God knows I won't feel sorry for any of them. read more

I have to say I was so excited to go skydiving for the first time until I showed up at this establishment. I walked in and between the smell and the uncleanliness I almost didn't even jump. The equipment looked outdated and was sitting in a pile in the corner. I met the owner and I couldn't believe how rude he was considering I was paying a lot of money to his establishment. Don't even get me started on the condition of the plane. STAY AWAY FROM HERE. There are much better jump sites out there. read more

Had a great time during my first skydive with my girlfriend at Skydive Phoenix. Great price using Groupon. My instructor was Brian and my girlfriends instructor was Jason. Steve was the skydiver that filmed me. All three guys were great. Kept us very comfortable and reassured the whole time. What a great experience. Will not be the last time I jump. If you're looking for an experience of a lifetime, look these guys up. I see some other reviews that don't agree but that wasn't my experience. read more

I sure have a lot of respect for veterans. For the manager/pilot of this place on the other hand... I have absolutely none. His employees are terrified of him, yet he is terrified of is his customers. A joke of a "man" running a joke of a place. My advice, go on a blimp ride if the other skydiving places are fully booked. It sure will be worth your money compared to Skydive Phoenix's manager cr*pping all over you and your wallet. read more

I have my video uploaded to face book already!!! Although a little rough around the edges what place worth visiting isn't !!! You really become part of the life changing hustle and bustle of this little drop zone. Everyone was really nice and available to answer any questions i had. I wouldn't dream of taking my friends any where else. Thank you everyone at skydive phoenix for giving me an experience of a lifetime! read more

Best experience I've ever had. The most professional and knowledgeable staff as well. Being my first time skydiving I wasn't sure what to expect or how scared I would be due to my fear of heights. The staff made me feel so comfortable and safe that I enjoyed the entire experience and never felt scared. I would recommend Skydive Phoenix to anyone and will be a returning customer every time I'm back in Phoenix read more

Everyone at Skydive Phoenix was amazing from start to finish !! I had a geat time !!! Everyone knew what they were doing - be sure to take the 60 sec free fall... it goes by fast. For newbies, like me, they make sure you have an awesome time and are safe!! The owner has a great staff !!! Thanks to everyone - Bryan (or Brian) was my leader and he was super fun !!! read more