Not really sure how I feel about the customer service at the front desk. I bought online; buy two and get two free. No completely sure on their membership deal the way they explained it to upgrade with two kids when I only have one, someone (assuming the manager) stepped in to explain to me. However after when explained to me even for the third or fourth time (I honestly wouldn't care if it was 10 times) the girl employee was making little snarky looks and facial gestures to one of the other young workers. They should teach them a bit more about customer service. Had the looks and gestures not took place I would have stayed and been okay with just the one membership! All in all boys had fun!! read more

DO NOT trust them with your card. Sky Zone charged my card for 3 monthly memberships. I NEVER authorized. I only have ONE child! Their customer service completely ignored my emails. They only responded on my third attempt, after I threatened legal action. I was forced to block my bank card just to stop these illegal withdrawals. Terrible experience and completely dishonest business practices. Check your bank statements closely! read more

Sky Zone Trampoline Park - Unauthorized charges and predatory billing! - Trampoline Parks Near Me - Tukwila, Washington

My daughter decided to take my Gdaughter her for her 10th BD. The atmosphere is very exciting for children and the young at heart. I was at a loss when I walked in. Kevin has the Best Customer Service! He helped me and my Fiance scan and fill out the required online paperwork. The actual room my Daughter reserved was a really nice size. I'm so happy I decided to wear my running shoes. Thank goodness we found parking up front, but I later found out that there is a Parking Garage. The food is Pricey, so bring water or Gatorade to keep your kids hydrated. $5 for 1 bottle water. If you reserve time for a Birthday the kids get to play for over an hour and you get the actual Tables and room upstairs for another hour. read more

See all

The space itself is ok, the food is ok. What is really upsetting is how difficult it is to cancel membership. I had called 2-3 locations, both places assured me I had been canceled, I submitted cancellation through the website. And now I have sent an email which I hope they get to. I've been charged 3 months in a row. Looks like other people have had the same problem. read more

We went for a birthday party, and while we were there, they had some issues with water and ended up closing the whole facility. Before shutting down, the amount of kids they had running around seemed potentially unsafe safe with that many kids running around. I hope that this was a one off situation and that it improves in the future. read more

SkyZone Tukwila scammed us today: they didn't accept Free Jump Pass which was valid till 8/31/26 in this location. The reason: "Oh, you see - we scratched 90 mins, now it's 120 mins for the same price!" And just like that, all the previously distributed tickets are invalidated. How convenient! P.S. Attached photo shows they also invalidated VIP pass but it's a different story. Ours is "Free Jump Pass". I wouldn't build any long-term (like annual membership) plans with this company. read more

See all

Big Air Trampoline Park in Auburn is a fantastic venue for families and friends looking for a fun and active day out. The park offers a wide variety of trampoline activities, including dodgeball, basketball, and a large open jump area, providing endless entertainment for all ages. The staff is friendly, attentive, and always available to ensure visitors' safety, making the experience even more enjoyable. I highly recommend Big Air Trampoline Park for anyone seeking an adrenaline-pumping, action-packed adventure. Pro tip: I booked my session using GetOutPass, where I get access to multiple local venues similar to GoCity. Use coupon code: sale1 for an extra $5 discount on top of existing promotions read more

Just went to a birthday party on the weekday here. Thank God is under new management. Coming here during the weekdays is more manageable. I'm getting you a four star cause it's much cleaner and way better managed, but there aren't as much activities as the newer places. I was still do a membership here at my son's friends would as well. All in all, much better than when it was defy!! Keep up the good work guys! read more

Careful, they'll enroll you in a membership without telling you. For over a year they billed my card for 4 memberships. I visited several times within that year, paid for 90 minute sessions (as I never signed up for a membership) and they happily collected per use fees without letting me know that I had a membership. I've called twice to solve the issue and emailed them 3 times, ZERO response. read more

Bottom line: they make cancelling or getting a refund, even on your membership renewal date, impossible. Here's what I wrote to my (fairly huge) parenting group in the Seattle area. Heads up for ShadyZone visitors - if you don't cancel your membership **at least** 3 days in advance, they will run your CC# and ABSOLUTELY POSITIVELY refuse to cancel or refund that charge, no matter how nicely or persistently you ask. If some of those 3 days involves a weekend, good luck getting through to an agent to process the request. In fact, the agent you finally do reach will either read a script or paste into chat a pretty pathetic and obviously well-worn "you signed a contract, this is on you!" argument rather than just doing the common-sense/decent thing and accept the cancellation request. Because, you know, exhausted parents love nothing more than having someone rip you off and then tell you its your own damn fault. I probably won't convince any of you to not patronize this dickish grab-your-cash company because we all need a place for our kiddos to get their wiggles out... but for the love of god don't let them rip money out of your wallet when you're done - if you need to cancel, do it well in advance of the renewal date or face the wrath of their ZombieJerk customer service desk. A solid middle-finger to the GermZone, no stars, will not return. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Tukwila, Washington

$30 for my child to get cut by a nail? No thanks. My daughter was running up the trampoline walls, as most kids do when she grabbed the top and got cut across her hand by a nail, when we tried to report this to a manger, she said quote "while she shouldn't have been doing that" No care in the world or empathy for a child at an establishment meant for children, wtf. On top of this, the zip line, slide, and other attractions were all closed due to low staff. When we had asked someone who is putting tape down on the floor to help us, he said to ask somebody else because he was busy, taping the floor? Unsanitary, unsafe, and horrible management. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Tukwila, Washington

I like sky zone because my brothers and me have a lot of fun and Johnathan did a good job and good customer servic. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Tukwila, Washington

I came here with 2 kids and I ended up getting a monthly pass. It pays off if you visit multiple times. Once you get a monthly pass, you can bypass the long line and go to the VIP line which is great. It is crazy and loud there. There were seats but I noticed most of them were already taken. There were so many kids there. I saw a girl hurt her ankle too and thankfully she was getting help from staff. They make you sign a waiver for any liabilities. The equipment itself was ok. One of the ball pit, my son said he fell and he said he could feel the bottom of the pit. It isnt the tidiest place - used water bottles, wrappers, paper. That's because there's no bins to put junk unless you go near the cafe or restrooms. The prices at the cafe are outrageous too. A Gatorade is over $4. They also have pizza, nachos, snacks, and icee. Parking is packed too. Just really busy here! read more

Sky Zone Trampoline Park - Foam pit - Trampoline Parks Near Me - Tukwila, Washington

I have been taking my son and his friends here for years and they love it here. So much for kids to do and the staff is very friendly. Var, Anissa and Santiago always go above and beyond to make our experience here a great one. read more

THIS is how you spend a rainy Seattle day! There is a lot of questions about which park is better, Skyzone or Urban Air. I have memberships in both parks. Skyzone is exciting! Kids flying everywhere! The lights are nice and bright, the music is kid friendly and loud like a party vibe. I haven't met staff that I didn't like there. They even play catch with a football with my kids. It IS a little wild in there, but that's part of the fun. Smaller kids or sensory sensitive kids will have the best time in the mornings. Late afternoon is when the bigger kids come in and take up a lot of space. Latoya is a worker there and is definitely one of our family's favorites! She's always got a great attitude and bright smile when my kids greet her. She's definitely one of the reasons why we come so often. read more

On April 4, 2026, my 5-year-old son fell behind a curved trampoline structure approximately 10 feet high onto the exposed concrete beneath it. He became trapped under the equipment, and it took several minutes just to locate a staff member. They had to remove springs and physically enter the structure to retrieve him. After the fall, he was bruised, bleeding, and disoriented, showing signs of a head injury. Staff handed us an ice pack and then left--no medical assistance was offered, no 911 call was made, no incident report initiated and no staff remained to secure the area. The hazard remained open and unsupervised while other children continued playing. We took him to Seattle Children's Emergency Department, where he was diagnosed with a mild concussion and significant facial bruising. Since the incident, there has been no follow-up communication from management, despite multiple attempts to contact them. We are extremely concerned about the total lack of supervision, the absence of emergency protocols, exposed hazards, and the apparent indifference to children's safety. This experience should serve as a serious warning to families considering this location. read more

Not good place to fun. Hard to park; air is very dirty (actually filthy) Staffs are not friendly and they do not honor previous free standard pass; they change policy at their will. No trust with them. read more

The workers are really nice and they help a lot. Especially Sebastian, he's been helping a lot. Skyzone also has many cool things to play at like the obstacle course., dogeball, and the basketball court. They also host world cup tournaments. read more

My kids love this place. Josiah helped me out with the annual passes today as we upgraded from monthly. A fantastic deal. Really appreciate his professionalism and customer service. Thanks! read more

My grandkids enjoyed every moment! We will definitely visit again. Wish we had one in Alaska!

Just know that this place is packed! There are different locations, and they have different layouts/obstacles in each one. Do a little bit of research before deciding which location. There are a lot of kids there, so just know it's a lot of stimulation. I don't suggest it for immune compromised folks. read more

Don't do it. Save yourself time, money, and sanity and stay home. Watch a spider make cobwebs, gaze upon the dust collection on your furniture...these activities are better than coming to this place. We purchased tickets online for our 10 year old son and his 2 friends to attend the Glow night jump event held on Fridays and Saturdays from 8p-10p. We entered the facility at 7:45 to the smell that one of our son's friends aptly described as 'the smell of a room of preschoolers that had bathroom accidents'. We should have left at that point... But we are resilient and went to the counter to check in. The very unhappy counter person said, 'you realize it's very early and you can't check in.' It was 10 minutes before the event. We acquiesced and took the kids the little arcade area to spend even more money at the paltry arcade offerings. At 8pm, a line started to form and we joined this ever increasing line of people that were rowdy and impatient. What baffled me is why they started this check in at 8pm when the event started at 8pm with a hard stop at 10pm. With two people at the counter checking in dozens of people, the line was moving at a snail's pace. I then realized that there was a sign that stated 'online purchased tickets' that I understood to delineate a line to form if you purchased tickets ahead of time. I made the foolish decision to jump out of the line I was in and stand by this sign. After standing there for a few minutes, one of the counter people looked exasperatingly at me and said, 'there's only one line!' I asked her about the sign and she repeated that 'there's only one line'. I was humbled into getting into the back of the now even longer line. After waiting for 35 minutes, we were finally checked in. $150 poorer, but with glow shirts and socks, the kids were finally allowed to jump around in the dark and with the unforgiving smell of a dirty gym. Needless to say, we doused the kids with sanitizer after their jump fest. At the end of the day, we had 90 of the 120 minutes to play with and the kids were tired but had a decent time. I could have overlooked a lot of this had the customer service been decent. I understand being overwhelmed, underpaid, and having no control over how things are run. Still not an excuse for poor client communication and a lack of empathy/awareness for their market audience. read more

Love taking my kids here to burn their energy! If you plan to come more than once a month, membership is the way to go. It's about $30 for the first member and add $10 for each additional household member. Lots to do and we were super happy the new manager started changing things up and adding new attractions. Sadly a few of the older attractions have been broken for a while and still not fixed. The new ninja area is also closed currently indefinitely... As other commented there are things that look really beaten up and can do with repairs But we still have hope things will be replaced/ repaired. Our kids just absolutely love this place and for $40 a month for 2 kids, this is still worth it for us Weekday mornings the place is very empty so it's great for little ones. Weekend is very very busy... it's busy in the morning and gets even more busy later... read more

See all

Is the funniest place you'll ever go so if I were you I would literally recommend to go here because it's the funniest place you could ever go. It's literally better than roller coasters and roller coasters are so fun but this place huge green slime so fun me and my best friend loves the green slide and the trampolines are amazing. read more

As an adult and parent, I expected the facility to maintain a safe environment. On July 24, 2025, I contacted the park but received no response. I then filed a complaint with the Better Business Bureau on August 11, 2025, which also went unanswered. Incident: In Fall 2024, I attended a private event with my little one at this location. While there, I attempted an obstacle course that appeared padded and safe from a distance, especially a large vertical foam cylinder that seemed soft and forgiving. Trusting its appearance, I leapt toward it, but when I missed the grip, I was struck hard by what felt like a metal core beneath minimal padding. The impact to my shoulder was jarring, comparable to a car accident, and I couldn't lift my arm for over a week. I immediately reported the injury to my doctors. Despite months of continuous treatment including chiropractic care, acupuncture, and physical therapy, I was still in pain nearly a year later. In late March 2025, an MRI confirmed a shoulder tear exceeding 50%, requiring urgent surgery to prevent further damage. This injury has taken a physical, emotional, and financial toll from missed work to ongoing medical appointments and mounting co-pays. As a petite woman under 5 feet tall, the force of the impact was devastating. I can't imagine the consequences had a young child endured the same. Although I signed pages of fine print in the waiver, I believe more must be done to ensure the park's safety measures align with the families and children they serve. I hope my experience raises awareness and helps prevent similar injuries in the future. read more

Membership cancelation is unethically difficult. I signed up back when this was flying circus, then it was defy, and now it's sky zone. I don't have a login because we've literally never been to the new rebranded sky zone. We didn't realize our membership would continue on through the three businesses and just realized we've been paying $50/month. They don't answer the phone. Haven't answered email. I'm wondering if a chargeback is the only way. Definitely feels like predatory practices. read more

Sky Zone Trampoline Park - How does one cancel a membership? At Flying Circus/Defy/SkyZone, the answer is illusive and time consuming. Be careful! - Trampoline Parks Near Me - Tukwila, Washington

I waited 30 minutes in line just to pay to jump. Three people working the counter-- absolutely absurd there needs to better be more staff checking people in or a more streamlined process. Get it together. read more

Have been to this trampoline park when it was other names, and it's still the same. Terrible lines to get in (never enough workers at the front desk, there were 2 today with a line 20 people deep which means at least 30 min wait), overpriced (they only offer a 2 hour jump pass, and a small fountain soda is $5 without refills, etc), and it's dirty (floors). Pros: you can bring in outside food, they have a 6 and under area (which is great because of older kids come here, like mine, and it's pretty wild. I would have appreciated separation like that when mine were small) and it's pretty big with good variety of activities. We will continue to only come 1-2 times a year though, as this place just isn't worth more than that. But Seattle has limited jump options for tween/teens. read more

disgusting place. for as many people that they allow in here the floors and the food area are atrociously kept. the bathroom toilets don't flush. the water actually didn't work. I did not see one staff member walking the floor for safety not once in the three times we have been here. it's sad they charge you 40 dollars for two hours and you can use the bathroom and worry about your kids safety due to the amount of people in here. the fact that we have to pay a membership fee monthly and still have to pay at the full amount at the same place just a few minutes down the road! sad. read more

Fun place to take the kids on a rainy day to run off all the energy. They have recently added a bouncy basketball court and a toddler play area. Only a few negatives I wish the place was cleaned a bit better, and some of the areas were really run down, but there's enough to do to keep your kiddos entertained. The food court was closed for hot food due to staffing so they only had ice cream, candy bars, and chips available. So I would suggest bringing your own food if possible! I have always been able to find good deals on Groupon which is nice. But their price is reasonable for 90 minutes of bouncing. read more

Sky Zone Trampoline Park - New tot play area - Trampoline Parks Near Me - Tukwila, Washington

I enjoyed coming here with my nephews and son. The nephews also brought their two cousins. One of the bathrooms was out of order when I came. But the other bathroom was open. Prior reviews of this place complain of it being dirty and run by teenagers. But I do think it has improved. I no longer come to this trampoline park because I moved up to Everett. So now I go to flying squirrel up there. Being that I have been to four different trampoline parks, such as sky zone, flying squirrel, altitude, and elevated sports, I would say that sky zone is the second best. The reason why I say that is because altitude is small and elevated doesn't allow kids under three to jump on the trampolines. Flying Squirrel is better than sky zone because they have a bigger arcade and an inflatables play area for the Littles. Flying squirrel also has rock climbing and they are building a miniature golf course at the moment. But sky zone is still worth a visit. They have a swing, zipline, a huge slide and more areas to jump in a foam pit then flying squirrel. Price-wise, they are all in the same range of $20-$30. read more

I know you sign a waiver but.... You should still care when an adult brings up a valid concern about an experience that leads to injury. My son did the zip line. No issue. I followed him and came to a jerking/sudden stop and fell into the foam with a searing pain on my right arm. When I got out of the pit and realized the issue: the retrieval rope that is attached to the handlebars had so many knots in it that it was preventing the zip line from going all the way to the end and stopping the rider via a velocity absorbing spring. The retrieval rope was instead just stopping the handlebars 20 feet short of the soft/springy landing. Imagine the difference of jumping off a 30 foot platform onto a trampoline versus solid concrete. Physics meant my son's 30 pounds vs my 200 pounds experienced this sudden jolty stop very differently. I told the guy running the attraction (with one AirPod in his ear) about the issue. He asked me if he should shut it down. I said "probably." He didn't. After observing the zip line continuing to go on, I shared my concern with another floor employee (with an AirPod in his ear), he got the manager, Kristin, who stopped to ask me how I was holding onto the zip line instead of asking me what the issue was. I explained I was holding it normally and shared my observation of the issue. She told me that she would go and shut down the ride to make sure it got fixed and that the maintenance CEO had just been there yesterday and given the all clear. I watched her and the employees look at what was going on and continue to let kids go on it with the jolty stop. They did not shut the zip line down. I thought maybe they would call someone to fix it. 30 mins later as I was leaving from bday pizza party portion of our event, I saw the zip line still going with the same issue. I saw Kristin at the front counter and went up with my 2 small kids (3 and 5) to ask her what was going on and to see if it was going to get fixed. She immediately got defensive and condescending and began getting argumentative with me asking me what else I expected her to do and demanding to know if I signed a waiver. She claimed that the zip line was working as expected and that there was no impact difference between a rider landing at the end and bouncing back on the springs versus just being abruptly jerked to a stop as they hit the end of the rope. When I told her I didn't think that seemed completely accurate, her aggression continued telling me that she would give me the number to call to complain about her (she just gave me the general number for the facility), that she had witnesses that I was the one being unreasonable (which I'm assuming were her paid employees around), that she knew the CEO, and that I needed to leave and never come back. It was an unnecessary escalation and reaction. I'm a dad that was trying to bring up a deficiency in their product up (which I'm assuming was accidental) so that nobody else got hurt. At this point if anyone else gets injured because of the same issue, it's beyond accidental and now negligent. read more

Sky Zone Trampoline Park - Rope burn from zip line at Defy - Trampoline Parks Near Me - Tukwila, Washington

See all

Kids seem to really enjoy coming here. Last few times. It's been pretty packed but kids still have fun. Front counter staff are always super nice. read more

Formally known as Defy. It has gone down a bit in terms of cleanliness. Garbage all around the jumping areas and spilled drinks in places too. It just seemed a bit dirtier. The kiddos love it cause there are a variety of places to jump. Party room floor was sticky and somewhat clean. Glad we came in the evening for a party cause I want to shower them immediately. read more

It used to be better when it was still Defy. Now it doesn't look like the place has been cleaned or maintained for several years. My kids complained that the foam smelled like wet dirty socks. There used to be staff overseeing each area of the park but now they're only at the front desk or cafeteria. Wouldn't recommend this place. read more

See all

The kids love to come here to burn off energy. Membership price of $31.99 for unlimited 2 hour jump times all month long is well worth the extra few dollars from the day pass price of $27.99. Not the cleanest place ever, but it's a kid's play area so it more than met my expectations. Couches available for adult observers, so I usually bring a book to read while watching out for my kiddos. Overall, really great place for kids to play indoors and use up some energy during both the too hot summer days and the too cold winter days, and everything in between :) read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Tukwila, Washington

See all

The staff need to be more on the ball here for kids safety. I arrived for a birthday party and within 5 minutes there was a fight going on between two mothers in the under 6 area. Punches to the face and much swearing later they left to meet the cops outside! There was no control of the older kids playing in age restricted sections and I am amazed that there were not more injuries of the younger kids. The parking was full and so had to drive off-site to find somewhere to park. The facilities were clearly overfull, and I felt the place had no real control on this. Also water was leaking into the main play area as well as into the party rooms. I would not recommend bringing your kids here until the safety concerns are addressed. Not a pleasant experience. read more

Gross, overcrowded, and understaffed. Wow what a terrible experience. Since this establishment changed ownership the quality has gone down hill rapidly. The water fountains are clogged with hair and food and are unsanitary. What little staff there is don't care and are inattentive. The facility is dirty and is not being maintained. The mens bathroom is disgusting and broken with a sink that has been smashed for weeks and a soap dispenser that doesn't work. There are easily twice as many kids playing than the facilities can accommodate. Hard pass. read more

Sky Zone Trampoline Park - This is the sink in the men's bathroom. It's representative of the level of care put into this facility. - Trampoline Parks Near Me - Tukwila, Washington

Great spot and clean overall liked what I seen and kids loved it will be back good for party's and birthday and so on well kept

Fraud Alert! They will ask you if you want to sign up for a monthly reoccurring olan. You say no but they fraudulently sign you up for one!! The worst part is I've tried to call and their mailbox is full! read more