I've been a member here for a while and have offered opportunities for experience and customer service improvements which were taken and acted upon. However, it seems like the things I recommend have been rolled back, such as a separate line for members. Such a disappointment! And this morning I discovered that the staff was cleaning out the parkour area when they first opened up. Shouldn't that be done when it, DOESN'T impact the paying customer? Did ownership or management change? Seems far less customer focused. read more

Sky Zone Trampoline Park - WTF? - Trampoline Parks Near Me - Tacoma, Washington

Fun for ALL ages! Don't forget to ha e fun and smile no one is judging you. Kids would rather see you smile then you with a frown

We always have a great time at Sky Zone! I love that it has a lot of different areas for my child to jump in and activities for her to do. Of course there are standard trampolines but there are also plenty of foam pits to jump into and things to jump from. My child's favorite is the dodge ball area. The balls are super soft and she loves to jump and throw the balls with friends. She has recently been exploring the jungle gym area as well which allows her to climb and swing. The staff are always pleasant and very helpful. Another thing I like is that the older kids are pretty respectful of my child and watch where they are going. We have had some near misses when kids were a bit boisterous but they have always stopped to say sorry which means a lot to me. read more

I sliced my foot open at SkyZone, blood everywhere, and the employees offered me a paper towel and extra socks to keep the paper towel on. No one made any moves to clean up the blood, so of course I did, and disinfected as well as I could. The staff there can't be held liable for the injury because I signed a waiver, but they could at least have some basic first aid skills, a basic first aid kit, and a clean up kit for blood or other bodily fluids. My kid loves coming here, but safety and sanitary issues are a major concern. read more

Having teenagers in charge without an adult on site or visible is obvious. We are members as of a month now and for weekly , haven't seen an adult employee and it's negatively affecting the atmosphere. The teenagers are friends with the employees and break the rules with no staff member intervening. Shoes on the trampolines, cussing, running and bullying other children. I stay with my kids but I seen a majority of these kids each week the same ones who cuss and take pictures of other kids with no parent in site. At minimum this facility could have one adult on site to ensure the teens aren't letting the teens misbehave. read more

Since Skyzone purchased this facility and RAISED prices, it has only gone downhill. Attractions have either remained closed, and more have been closed. No improvements or changes have been made, the same dilapidated foam squares are being used still. Might consider some other option for my kids in the future. I had visited Defy several times in the past and Skyzone 3 times now after they purchased it, each time it seems worse now. read more

Sky Zone Trampoline Park - Mysterious drips from the ceiling. - Trampoline Parks Near Me - Tacoma, Washington

Why its really that hard to be helpful and patient on the end you working with kids! I am trying to book party for My daughter and you just hang up? Just in case you forgot we pay with $ not with tree leaves! read more

AMAZING Staff! shoutout to the Manager, JAY and Tram Member Kana!!! Awesome Awesome Awesome. My heart melts the way the staff took care of my son and his friend who are visually impaired!!! They made the kids feel welcome! Just amazing!!! We will be coming back for sure! Thank you from the bottom of my heart read more

Great place to have a child's party! Adults will have a blast jumping and trying new tricks, while you tire out the kids doing the same. Seriously, probably the most fun I've had at any niece or nephew birthday location. :) 1 - 1.5 hours playing, then party time! NOTE: The pizza here is thick, tasty and surprisingly good. Better than Costco and possibly many local pizza spots good. We took some extra home and had it for dinner the next night! NOTE 2: The young people doing setup/take down were amazing. Tip them! You can tip on Venmo or Cash app. Do it. read more

Jumping was amazing u can do so many backflips it's amazing bro yes yes yes yes yes yes yes

Trash is overflowing and a lot of non functioning attractions. Disgusting could be so much better with appropriate staffing and supervision. read more

Sky Zone Trampoline Park - Overflowing trash - Trampoline Parks Near Me - Tacoma, Washington

It's great fun for my little boy, and as a nurse they give us a discount. Pros- variety of activities, options, winter membership available. Cons- older kids/teens who feel they have a monopoly on the equipment and on our last visit my son was assaulted by a teen girl in front of a staff member who did nothing, and no parents to be found. This makes me feel like visual supervision is lacking and it's stressful. I would like to see staff more engaged and proactive. I do prefer the equipment here over Catapult and would visit more often if I felt safer. read more

Sky Zone Trampoline Park - Walled trampoline - Trampoline Parks Near Me - Tacoma, Washington

I've been going to this sky zone for months and seen new hires. One stood out to me and he's kind and understanding he helped my autistic daughter at the stunt fall and gave her a hug his name is Tyriq I'm not sure if that's how you spell but he's a good worker. read more

i was literally pricked with a needle in the foam pit! the staff was seemingly uncaring about the whole situation and gave us free jump passes, but if i'm getting stabbed by needles while playing, i don't want to come back?? read more

This was a terrible place to have a birthday party! When it was defy, we had the room for a solid two hours now that it's sky zone you only get to be in the room for one hour. I had a whole group of parents and family that had to stand in the lobby for an hour and 15 minutes waiting for the room while the kids all jumped. That is completely unacceptable to me. I will NEVER book a birthday party here again!! I will say the staff was very friendly and nice. Not their fault. For the amount of money you pay to have a birthday party there you would think it would be a lot more organized. read more

Sincerely such a great time. Defy Tacoma brought about a major enjoyment to my Wife & Kids. We stayed throughout our entire time window, 2 hours. Pricing was a bit high, could be a little lower to be real, because you have to buy your socks to go in the area to play. Anyways, all of the areas that the kids were able to try out, were amazing, the smiles on my kids faces matched my Wifes and my own. A fantastic family experience to get the energy out, have a blast with one another, and create new memories. The concession stand was a but small, compared to the traffic that could potentially come through there, but their slushies were amazing. We weren't hungry as we had a light breakfast before we went, but I'm sure it would be great too! We look forward to coming back again! Highly recommend this business for everyone! read more

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I've been looking for a great place for our kid to be active and play while not freezing our faces off and we found it! We play "Fall Guys" on the PC and this is almost like the game in real life! So many different areas to jump, play, do a ring zip line style thing. I read some recent reviews and was afraid it would be unclean or some areas would be torn. I went on these areas myself and thankfully I found 0 tears or cause for concern. The bathroom was spick n span clean too (a must for me). We did go for kids hour from 9-10 and by the time we left near 10:30, it did get a little busy, but mostly everyone had a mask. I'll be back a lot, only thing I reccomend is absolutely washing your hands thoroughly after your time is up. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Tacoma, Washington

Out latest experience at sky zone (formally defy) was very pleasant. Ziona (spelling?) was very easy and accommodating to our situation and we are very grateful for her. My son had a blast and all of the children were enjoying themselves without any incidents. I saw many staff members frequently walking around making sure everyone was safe. The guy working the snack bar was quick and friendly too. Overall a great experience and I may have to give the membership another go cause the price is well worth it if you go there just a couple days a month. My only reservations is that we have a bit of a drive. read more

Done with Defy Tacoma !! Its ok until it's not. My husband hurt his ankle so bad last year, no one knew what to do. They literally handed ME their injury intake form to fill out even though it said for employee use only. But this we could handle. We got it taken care of (WE did, not them) Today was the icing on the cake. My daughter broke her freaking arm there today. I understand the waiver, I understand the risks of playing hard and yadda yadda. My issue is that NOT ONE EMPLOYEE helped us. And when I went to the counter, apologized to the people I went in front of and said "I'm pretty sure my daughter broke her arm I need some ice please so we can go to the ER." Her response was "oh my, just hang on, let me get this family their socks." Are you kidding me!? I waited about 30 seconds as she passed out ONE PAIR AT A TIME and I couldn't handle it. We left. I understand the risks of playing hard. But there is NO EXCUSE for employees to act like that!! Whether you have signed a waiver or not the employees should be trained to help. read more

Sky Zone Trampoline Park - All we asked for was ice.... - Trampoline Parks Near Me - Tacoma, Washington

Great place. Overly expensive for what it is and the concessions leave very Little to be desired. I wouldn't drink the water, even. BUT the bouncing is great. read more

I've always wanted to check out this trampoline park and I finally got the opportunity one day for a birthday party my family was invited to. My 4 and 6 year old had a blast here and there are so many different areas to jump around/have fun. All of the staff seem to be younger/teenagers and honestly they were not really enforcing any rules or paying attention to what was going on - keep this in mind because you will have to keep an eye on your kids if they are younger for safety reasons, etc. Also this isn't the cleanest place, but I expected that and did not really care. The birthday party we went to was great and the pizza from their cafe was tasty. You can pay for just your kids to jump and you can just walk around/watch them in your regular shoes if you don't want to pay for yourself to jump which is nice. They announce on the intercom when your jump time is over for whatever color bracelet you are wearing, but the staff didn't really seem to be hounding people down so we ended up jumping over our time before I realized what the announcements on the intercom were for. Overall: very fun for the kids and I may return again. read more

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This is a smaller version of Flying Circus! New to Tacoma. Not really wowed by the experience. The music is sort of pop! Not really high energy. The space is not too big and the observer seating is limited. My daughter was ready to go after about 30 minutes. Prices are ok. $15 for an hour age 7 and up. A little less for younger. Jump socks $3. Cubbies for shoes and lockers for a small fee. We came late morning during the week. Will try again on the weekend and will update my review at that point! read more

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Never been before but it was an awesome experience for the whole family! Very friendly and safe staff members, customer service is great excellent and they have military discounts, can't bet that. Will definitely return for more fun! We did not buy any food or drinks besides water, we did purchase a locker for our valuables which wasn't bad. It's $2 for one use or $5 for multiple uses while playing. We got our monies worth of fun and having great staff really makes a difference!! Continue to support your community and enjoy the summer before it's gone :0) read more

Sky Zone Trampoline Park - Party time - Trampoline Parks Near Me - Tacoma, Washington

I love this place for burning my kids' energy! 9-10am is for kids under 6 which Is great for my toddlers. Lots of different areas to explore. Obstacle course, single jump trampolines that you can jump really high on, foam pits, zip line, basketball hoop w/trampoline, area with balls (dodgeball), swing! The more we go, the more my kid's coordination improves. I'm so glad this business has opened and I hope it stays! One concern is about the foam blocks in the foam pit. How are the blocks being disinfected during this pandemic? read more

Sky zone bought this place out. It costs effing $52 for two people to jump. Kind of forces you to get a membership here. The cost DOUBLED. I am never coming here again. They are high if they think the cost is acceptable. Sky zone: DO BETTER. read more

Nice facility, awful check-in. They encourage people to buy tickets and sign the waiver on-line (good) and then they make you stand in line for 20 minutes just to get the stamp and bracelet to get in even if you do the things they ask. The front desk has four registers (appropriate) and they have one clerk on duty on Presidents' Day and it's raining. Come on, guys, that's the highest demand day there is for indoor play. Management needs to think things through. The trampolines are nice, well maintained. The games are fun for the kids and the zip line has an attentive employee hauling in the zip line to let the next kid go. read more

Great place to let your kids get energy out of. Not impressed on customer service . Young kids running the place , not friendly at all and one of the girls seemed very annoyed when asked for help getting drinks for my kids . Kids were thirsty from playing so hard and she had to finish up what she was doing before she can get us drinks , then took off right away and had to look for another person to help us to get more drinks for my daughters other kids . Workers were all huddled up in the corner of play area just chilling and visiting.Its like no one was working . Just crazy how they let the kids run the place .It's a kid place but should have some kind of adults working,especially at night. read more

I have never been so disappointed in a birthday party in my life. I booked the party for my granddaughter to make things easy but that was not the case. First, I was told that there would be a cart for our things but party's over lapped and had to bring in my wagon to have gifts put in. We were told we would get in room 15 min before party started, 10 minutes past that the parents started to clean the room ourselves. The host was no were to be found throughout the party and had to search for him. The garbage was completely full when party started and had to use gift bags to throw garbage in. I invited 10 kids and three of our kids had memberships and I had to pay an additional $96 dollars for them when they already can come jump. I will never recommend this place for a party to any friends or family. read more

Complete shit hole. Over priced. Staff is terrible. Punk kids running around with no supervision. Seen kids being bullied by other kids, ganged up on etc. terrible language. Kids telling other kids to leave them alone. Will never go back. read more

Me and my bud hanging at Defy it is so fun I would totally recommend coming here because I saw lots of my friends here. read more

Sky Zone Trampoline Park - Me and my bud hanging at Defy - Trampoline Parks Near Me - Tacoma, Washington

Great place for kids young and older. So many play areas - always room to play. Lots of choices of things to do. Definitely a great way for your kids to enjoy jumping, swinging, climbing, etc. ready for naps afterwards . Clean and monitored. Some reasonable priced good food and beverage choices but really lacks places to sit to eat- definitely needs more seating. Fantastic place to bring the kids- they'll love it! read more

Oh my gosh! This place is SO much fun! My 7-year-old played for almost 2 hours straight. It's kind of pricey, but well worth it. It's not just trampolines. There are swings, ziplines, a warp wall, the list goes on and on. I sat out this time, but I'll definitely give it a try next time! Maybe on a weekday. Sunday was INSANELY busy. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Tacoma, Washington

We normally have a good experience at Defy but we bought tickets for Veteran's day while the kids were off of school and they clearly oversold the facility. There wasn't a parking spot to be found even after driving around the parking lot for almost 30 minutes. I've called three times and left messages to get a refund and no one answers and no one has called me back. We won't be visiting again anytime soon. read more

Dirty, staff are overwhelmed, tears in the trampolines and you can see the unfinished work under the supertramps--so if the tears get any worse, you're hitting pavement. Staff are not monitoring the parents who are not monitoring their toddlers. Spent more time stopping for toddlers than actually jumping. Water and liquid spills everywhere in the main corridor. The park itself--eh. Been to better. Not very well laid out, the obstacles are not engineered well and are not fluid. read more

They don't let you jump after 7:30. I came in with my nephews at 7:33pm and they sadly wouldn't let any of us jump unless we BUY a membership. Flat out ridiculous!! read more

I've never seen a trampoline park like this. This place is spacious, clean, and has an amazing assortment of options. Check-in begins with filling out waivers, this can be done online before you arrive at the park. Before entry, you'll be given a colored bracelet to indicate time of arrival and non-slip socks. Stations include: dodge ball, obstacle course, launch pads, swings, trapeze, aerial silk, tight rope and so much more. Experience can be pricey depending on number of children coming with you and age. For complete info, I'd recommend seeing their website. read more

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It's fun for kids, they love it .....BUT just lately they raised up prices on all and haven't changed/upgraded anything. This place is falling apart and nasty. Needs some thorough cleaning and fixing things. read more

Great concept, reasonable price and my son absolutely loved it! I had a pretty good time too if I'm being honest. We did have grip socks but they had some to buy so it was no big deal. I will definitely be coming back even with my younger kids. read more

This isn't going to be your normal post but here we go. I want to give a huge shout out to Diane and the rest of the employees at Defy that rushed over to aid my son today when he broke his Fibula. We hadn't been on the floor 7 minutes when my teenage son stepped wrong, rolled his ankle, and fell in pain. The employees responded before I could even get to him. They put him on a chair, grabbed him a bag of ice, some water, and Diane came over to talk to us. My wife knew immediately he needed to go to the ER, so Diane got us a rolling chair and helped us get him to the car. I couldn't have been more pleased or thankful with the way it was all handled. The facility overall is clean, an easy check in process, and tons to do. There are plenty of attentive employees on the floor to ensure the rules are being followed and the kids are being safe. We will definitely be back to jump around in the future. Thank you all again for your help today! read more

Love it . Love to take my son to this place. Super fun place for the kiddos and adults too lol read more