My son went to a birthday party at Urban Air and had such a great time. He has been clamoring for a…read moresecond visit. We finally did it. What I liked: *They have a variety activities including a trampoline into a crash pad full of air, a ninja course over a ball pit, basketball, gladiator area, a climbing wall, zipline, and aerial obstacle course. *They also have bumper cars, laser tag and a VR Area *Entrance price pays for play as long as you want *Lots of birthday party rooms and tables *An entire food zone So why not five stars: *You have to sign in with qr code and download an app to enter. This was super annoying and also made it more difficult bringing a friend of my daughter in with us *You have to pay different prices for different experiences. *More expensive than other jump arenas Overall there is a lot to like about Urban Air. It isn't perfect but it is a fun place to visit once in a while.

Needs to hire faster people at the café. Took 10 minutes for the guy in front of me to order a…read moresmall popcorn and an ICEE. The food also takes really long to come out. At that point, keep it.

On January 3, 2026, I visited Sky Zone of Bowie with my son and his friend. My intention was simply…read moreto pay for their visit to the facility. I did not knowingly enroll either child in an ongoing membership, nor do I recall knowingly authorizing Sky Zone to charge my bank account approximately $75 every month thereafter. Following that visit, however, recurring monthly charges began appearing on my account. I subsequently learned that memberships apparently had been established for both my son and his friend. This is particularly concerning because I would never knowingly enroll another person's child in a recurring membership or accept an ongoing financial obligation for that child. My bank records reflect the following charges: February 3, 2026 - $74.76 March 3, 2026 - $74.76 April 3, 2026 - $74.76 May 3, 2026 - $74.76 June 3, 2026 - $74.74 July 3, 2026 - $74.76 August 3, 2026 - $74.76 It appears that the monthly amount represents charges associated with two children, at approximately $36-$37 per child per month. I only take my son to Sky Zone periodically. I had no reason to intentionally purchase recurring memberships for two children, particularly when one of those children is not mine. Nor was I presented with any conversation regarding obtaining a membership to get a 17-dollar discount! I was charged $72.58 for visit for two kids with a military discount. If I had been given a 17 dollar discount this would have made it a lesser amount. Conversation With General Manager After discovering the recurring charges, I spoke with the General Manager, Monti, and requested an explanation and documentation of my authorization. Monti explained that I may have enrolled in the memberships in order to receive a discount and stated that customers sometimes elect to do this. I explained that this explanation does not make sense in my circumstances because I ALWAYS use my military benefits when discounts are available. I would have had no reason to intentionally establish two recurring memberships merely to obtain a discount for a 17-dollar single visit. I would love to have seen the transaction for this date to see where 17 dollars was deducted from the bill. More importantly, I do not recall knowingly agreeing to or authorizing recurring memberships. I asked him for the text message that I would have had to receive and sign and he stated, you would have to do a membership to receive the text message. Monti further explained that, during the enrollment process, I would have received an electronic communication on my phone and would have been required to electronically acknowledge or sign an agreement. I specifically requested that Sky Zone provide the documentation demonstrating my affirmative authorization, including my electronic signature or other record showing that I knowingly agreed to recurring monthly charges. The documentation shown or provided to me did not contain my signature. I also searched my phone records and messages from January 2026 and have been unable to locate the communication that I was told I would have received as part of the enrollment process. When I asked the manager to provide the original electronic communication allegedly sent to me, I was told that I would have to go through the enrollment process again in order to receive such a message. Recreating the enrollment process now, however, would not establish what was actually sent to me or what I affirmatively authorized on January 3, 2026. The General Manager offered to refund only two months of charges and maintained that I had signed up for the memberships and subsequently forgotten doing so. I respectfully dispute that explanation. Request for Proof of Authorization If Sky Zone maintains that I knowingly authorized these recurring memberships, I am requesting that Sky Zone provide the actual records associated with the January 3, 2026, transaction, including receipt showing where I received a 17-dollar discount on this date January 3, 2026, the amount that he stated was discounted as a result of me signing up for this membership Concerns Regarding the Enrollment Process After discovering these charges, I researched consumer complaints concerning Sky Zone membership billing and found numerous publicly available complaints from consumers describing experiences involving disputed recurring memberships, including allegations that consumers did not understand they were enrolling in ongoing memberships or subsequently disputed recurring charges.

The first half of our time here was 4 stars, the second half 2. This is such a cool place but it…read more100% depends on who is working for how fun it will be. Like when you have lifeguards at the pool who suck out all the fun...the second half was like that. Lots of unnecessary whistle blowing (literally, they blow a whistle). The first half was SO fun! It's nice they don't make you buy their specific socks - we wore some from another trampoline park. There are a lot of options for what kids can do - there's an indoor playground areas for the littles (and second half they started measuring kids and kicking out the tall 5-year-olds who are literally at the line, which felt unnecessary). There's of course the trampolines, and the freestyle area has a netted area (which they said little kids can't go to that side during the second half). It is harder to keep eyes on kids here because there's so much to do but they have an upper deck where parents can watch - that's nice! I prefer the trampoline parks that have more trampolines, and based on this experience I probably won't go back to this one unless it's for a party, but it was a pretty good experience. We came for a party - the pizza was good and service was great!

To help celebrate our daughter's seventh birthday, we booked three tickets for two hours at…read moreZavaZone to use the ropes course. It cost well over $100, but we had a blast. However, our daughter was not tall enough to do the ropes course (kids have to be at least 52 inches tall), so that was a bummer. Their website doesn't clearly note that so if you book tickets purely for the ropes course like we did, be warned. Despite the ropes course hiccup, we had a blast. There are lots of trampolines for jumping, basketball, dodgeball, and more. There's a ninja course, a parkour course, rock climbing, and other equipment. There are lockers for rent or free cubby holes for shoes. Hand sanitizer stations are throughout and a "Parents Zone" on the upper floor. There's a small store with snacks and a strategically placed ice cream freezer at the end of the Ninja course. The parking lot outside if large and free.

Had my daughters birthday party here. The staff were friendly and all the kids had fun. The…read moreprice is on the expensive side for what you get. Overall, it was a good one and done experience.

First off, the phone numbers listed on both their Yelp and Instagram don't even work. Second, the…read morestaff had zero customer service skills. Third, the bathroom sinks are literally falling apart. And why is it SO hot inside this place? They seriously need to turn up the AC. With all the kids and adults climbing around, it gets extremely hot and humid inside. On top of that, the floors were filthy and there was trash everywhere. Overall, the facility was poorly maintained and the experience was very disappointing. Would not recommend this place.

Loved this experience. The place was spacious ... clean... lots of staff constantly walking around…read moreassisting climbers. We came for a birthday party. Very easy. They also have a regular play area for kids to run around in.

Off Limitz is one of the best trampoline parks we have ever attended!…read more I find these type of places very overwhelming since many businesses tend to treat the business as a birthday party factory farm. Not here -- we were one of the only birthday parties during the time period and the children had lots of space to roam around safely. There was lots of varied activities which kept the kids (age toddler to teenager) entertained -- trampoline dodgeball, high ropes, warped walls, ninja warrior, mazes, and more. We would definitely attend again.

Difficult to locate from inside the mall but worth a visit. Tolerably priced and full of fun…read moreoptions. Friendly employees - seems like a small business.

Came here with family in celebration of my son's birthday. Had a particularly pleasant and kind…read moremanager (Stephen) help us out. He's the reason we'll be returning again soon. My kids had a great time. We appreciated the great service!

This was our third visit to an Urban Air location, and the Laurel location is by far the biggest…read moreone we've been to. It's a newer facility with plenty of parking, a different layout than Frederick, and lots of attractions. The two-level go-kart track looked awesome, the climbing attractions were fun, and the kids had a great time overall. The employees working the attractions were friendly and did a good job interacting with the kids. Unfortunately, the operational side of our visit brought the experience down. We spent over 30 minutes trying to purchase an arcade game card because one of the kiosks kept freezing. There was a sign saying it might run slowly, but this was much more than "a few seconds." After notifying the front desk, we still had to wait quite a while before the issue was resolved, cutting into our play time. I also noticed several attractions were closed or out of order, and there didn't seem to be many employees walking the floor if guests had questions or needed assistance. While the staff at the attractions were great, finding help elsewhere wasn't easy. One thing that stood out was the amount of police presence around the property. I also noticed broken auto glass in the parking lot and numerous signs throughout the entrance stating that no guns or weapons were allowed. While I understand businesses post policies for safety, seeing so many signs along with the other observations made the atmosphere feel a little less comfortable than other locations we've visited. Overall, everyone still had fun, and that's what matters most. The facility itself has a lot to offer, but I think improving the guest experience, fixing equipment more quickly, and having more staff available would make a big difference. I'd visit again, but I hope to see some improvements next time.

Having an energetic toddler who is an early riser, I'm always looking for activities to get him…read moremoving early in the day. Get Air Glen Burnie is the place to see. It is fun, open and clean. I love that they have toddler hours and accommodate for families and smaller children. They open early at 8am on the first Saturday of the month and on Sundays. It is a great place to go when the weather isn't great for outdoor play. I love that I feel like my child is safe and free to roam around. We have so much fun as a family here! So many laughs. It's a great place for playdates too. I feel like I'm able to play with my child and also talk to other adults. We can't wait to go back and play! Lots of amazing memories are made here!

Location can be a bit sketchy but the trampolines is great and my children love it! Even at high…read morepeak hrs it's not crazy crowded like Sky Zone can be. The staff seem to be great! I forget her name but she's typically on register and blond with some piercing; she is great and super sweet. I will be having my son 5th bday party there in March and cannot wait.

Decent venue ..... wasn't crowded at all on a Saturday afternoon. The kids had fun. Bathrooms ok…read morecondition... I didn't get food but lots of options available for purchase. The have a smaller kid area as well for the littles.

My kids have an amazing time here. Lots to do and different kind of trampoline fun you can only…read moreimagine. The biggest problem is cleanliness and being too crowded. I have been to many indoor play grounds and I feel that they do ok with cleaning, but everything just kind of looks dirty and am not sure how they keep things like the foam jump pit sanitary. Additionally, it gets very crowded. I get a little nervous about my kids with jumping right into others when it gets to be too many kids in one zone.

I recently attended a birthday party at Hyper Kidz in Columbia, and this visit was a much better…read moreexperience than my first one several years ago. When we first arrived, the entrance was pretty chaotic. Parking is limited, especially when birthday parties are going on, and the lobby felt very crowded. Checking in also took longer than expected because one guest ahead of us needed help completing the waiver, while everyone else waited. Thankfully, a manager stepped in and got our party checked in quickly. The shoe storage area was another bottleneck. Since each party has designated bins, there were a lot of people gathered in one small space, making it difficult to get in and out. Once we were inside, though, things improved. The facility itself was clean, including the bathrooms, and the kids had plenty of space to play. The birthday host was very friendly, but he seemed a little overwhelmed and forgot a few things throughout the party. It wasn't a bad experience--just not quite as organized as other birthday parties I've attended. Overall, it was a fun afternoon, and the birthday child had a great celebration. While I probably wouldn't go out of my way to visit this particular location, I would attend another party here if invited. I still prefer the Rockville location, which has been a smoother experience for me.

The 3 stars are because of the seats where I can see my kids and other bad 2 are because 1 the door…read moregot stuck in the bathroom and my kid was crying (make baby proof) and also the spider web thing it had a hard trampoline at the bottom and my kid hit is head and the slide was a little steep (-3 stars-)