I saw this place recently opened, so I decided to check it out. The salon itself looks really nice and clean inside. I liked that the pedicure chairs had built in remotes on the armrests (not attached by a wire), I hadn't seen that before. Also, there was a woman who went around cleaning the chairs between customers.
I asked for a regular cucumber pedicure and a cucumber dip manicure. The guy at the front (maybe the manager/owner) said the wait would be about 10-15 minutes. I came as a walk-in, so that was not a big deal. I ended up waiting 30 minutes to be seated and when I walked around, they really weren't very busy, so that was strange to me. Once I sat down in the pedicure chair, the water was lukewarm and the nail tech didn't show up for another 30 minutes. I had considered leaving before she arrived, but decided to give them the benefit of the doubt. I asked the manager to increase the temperature and he did so willingly, but the heat only lasted for about 5 minutes then it was back to lukewarm.
When the nail tech finally arrived, she seemed preoccupied. At one point, she got up to retrieve a cell phone from another nail tech and engaged in conversation on the phone, then was texting someone. The tools she was using were not prepackaged and they definitely looked used. I just said a quick prayer against any bacteria or infections as she got to work.
The nail tech sloppily filed my nails, as if she really did not want to be working at that time. All of this is taking an incredibly long time. I kept telling myself the end result would make up for it. All the while, no one has come to start the manicure.
She attempted to give me a gel pedicure, so I politely informed her I asked for regular. She appeared annoyed as she removed the gel and hurriedly applied the color I asked for...WITHOUT A BASE COAT. The leg massage was nonexistent. At this point, 2 hours have passed and I'm just ready to leave so I didn't even mention it. When she was finished, she did not apply a clear top coat. I was annoyed at that point, so I said I'd just do it at home or get it re-done by my usual nail tech.
When I went to check out, the manager noticed I didn't have a manicure, so he asked about it and I did tell him it took way too long. He gave me a discount, which was thoughtful, but I most definitely will not return. I acknowledge that my experience was only with ONE of the techs, and it's likely that there are others who have better service working there. I did notice, though, that a woman was getting a manicure across from me and her manicure also took 2 hours. My guess is the nail techs may be new and still perfecting their crafts and that is the reason for the extensive completion times. Regardless, it felt like a waste of time and money for me, and the end result was certainly not worth it. Two stars for appearance of the facility and pleasantness of the owner/manager. read more