Do not go here to establish wireless service! My wife and I went to establish two accounts and the…read moremoron who set us up for service billed our accounts incorrectly. We tried calling but the one thing you will see about Cricket is that their customer service is less than crappy, more like non existant. We returned to the store the following day to return our unused phones and to get a refund only to find out that Cricket does not refund the monthly service fee. They jipped us out of 92.00 (and we did not use a minute of talk time). We were told that it is in our contract, however, nowhere in the documents we signed or were provided stated that they do not refund subscription charges, only activation charges. I tried calling their incompetent store manager (becuase there is no store manager present at the store) and he (ERIC GALATI) never returned my three phone calls. To wrap up, we filed a complaint with the FCC and they told us that there was nothing that they could do. So if you want cheap mobile phones at a high price, crappy service, no consumer protection rights then Cricket Wirelss at the Brickyard is your place for business. You have been warned!

We've all seen Cricket's commercials telling us that we can get unlimited talk and text for only…read more$25 a month with no contracts to sign, no commitments, and a full keyboard phone for only $70 with "Respect" blaring in the background. "That's great!" you say enthusiastically. "My current provider charges twice as much, requires a credit check, limits my minutes and texts, made me submit a DNA sample and sign a contract demanding my loyalty until Charles Manson gets paroled. If I sign up at Cricket, my mobile phone problems will be over! Right?" Wrong. Yes, Cricket will show respect for your wallet, but utter contempt for your time, trust, sanity and soul. In addition to low rates, their big pitch is "no surprises." While I could be a nitpicky Nicholas as to what exactly constitutes as a "surprise" and call a big mountain of bullshit on that claim, I'll keep it at its most narrow meaning and refer to it in terms of your bill. Anyone who has touched a mobile phone in the last ten years will know that it's pretty easy to get slammed by a wireless carrier. Going over your limit in texts and minutes can be pretty costly (especially since you tend to get no warning from your company if it's about to happen); ass dialing your mobile internet can cost you a dollar per day, and unknowingly calling a number outside of your "calling area" can really kick you in the balls when you get your bill. What's great about Cricket is that you cannot physically do anything unless you've paid for it. So if you're driving out to rural Oklahoma to meet up with that girl you found on Myspace, you can call her and let her know that you're right outside her bedroom window watching her without having to worry about whether you're roaming or not. Considering all the things that can go wrong, I think this is probably the strongest plus to having Cricket. Alas, this is where Cricket's happy gold-plated road of rainbows and friendly elves comes to a dismal end. So why is Cricket so cheap? Have American wireless carriers finally decided to drop the act and admit that it only costs them about five dollars to keep you connected every month? Not quite. The short of it is Cricket doesn't have its own towers; they sort of sponge off other provider towers in an area. This means that coverage is, at best, mediocre. Calling a land line is usually not a problem, but more than likely the bulk of your calls are going to be to other mobile phones, and this is where Cricket starts showing its true colors. If you're showing full bars, then your call will probably have very little interference and be, well . . . audible. Most of the time you're going to be at half or three quarters and your calls will sound like AM radio from your grandpa's golf visor with the built-in headphones. As luck would have it, the worst signal I get is the one in my home. I'll kind of be able to make out what you're saying as long as I stand on top of my T.V. placing one hand on the lamp while wearing tin foil boxer shorts. The best advice I can give anyone wanting to go to Cricket is to keep a landline around. Using Cricket as your only source of communication is how people end up dying in horror movies. The most infuriating attribute associated with Cricket is its customer service, which is completely ass-backwards in every possible dimension. Fortunately, with the internet, there's a chance that you may never have to experience the tenth circle of Hell that is Cricket's customer service line. But if you do have to use it, you'll probably have better luck explaining your problem to the neighbor's cat. The short of it is that Cricket out-sources its customer service. They don't understand your questions and you don't really understand their responses; and during the parts where you might be able to figure out what they're trying to belch out, you're too busy wondering how the hell this obviously foreign guy had such cosmopolitan parents to name him "Donny". What they tell you on the customer service line is completely different from what you'll hear from the store employees, and they leave it to the customer to figure out the true meaning. It's sort of an existential experience in wireless phone service. If money is a big issue for you, then I guess Cricket is your only option. If you can afford a more reliable and respectful phone service, I'd say go with them. With Cricket, everything is great until you need them for something. If you think frequent billing errors, charges for things that aren't your fault, and an absurdly illogical return policy for a malfunctioning phone whilst still under warranty is worth saving $20 a month, then not only should you sign up for Cricket, but you should be nominated for sainthood.

Alberto, sales rep #****182 was a godsend! He assisted me in making the correct purchase for me,…read morewalked me through the use of it, synced my old phone to my new one, transferred over my old number and provided me with a new WiFi option. He also had a very personal touch, learned about me, my family, work life. He also shared about his. I have never had a better experience in my 48 years with a sales rep. His manager stopped over at the end of my visit to chat. She gifted me a T-Mobile umbrella and thanked me for being there. The whole vibe at that store was just inviting & catering to my needs. Made my day!

shitty customer service the guy named Luis who was supposed to be helping us out complete bailed on…read moreus when we were having a difficult time trying to log in the system and didn't care enough to help us out.

Emil here was a life saver!…read more Very economical too. About 3 weeks back, I thought the battery on my Galaxy a53 5G was a goner; took it to a local T-Mobile outlet here close to us as well, in Park Ridge (although they are out in Niles). They also thought the battery, but changed the SIM card as well; but Emil said they didn't need to. In very-efficient, professional fashion... he showed me the original battery, which leaked, but also (luckily, as he said) did not explode. Replaced, now all is well. I HIGHLY RECOMMEND him for cell service, computers too (and my good friend Magdiel, in turn, recommended him to me). SMILES Bob Collins

I have been going to this location since a kid and for good reason. They have fixed everything as…read moresimple as a minor screen replacement to saving a phone I thought to be far beyond repair for me. I am very thankful for their service. They are very professional and communicate expectations clearly. Would recommend!

Went at this location to pick up my new iPhone…read more Aaron who helped me out was pretty chill and nice to talk too. Provided me with the usually options of services, which while I didn't need most of them, they were explained nicely and straightforward. I will be coming back for their iPad promotion though. I was in and out in 30 mins and great experience as a first time user finally getting out of my parents phone plan

Handled issues with Landline.phone Upgraded to digital now…read morethe only phone in house that works is Landline Didn't warn me to purchase DIGITAL phones for 2nd floor so I'm getting a lot of exercise at age 71

God Awful Service, " Please " Dont Go Here! Do Youself A Favor if U see The Lazy Girl at…read moreNarrangasset Metro PCS by her coffee dark and offer her a bed job. I noticed some typos. this girl Anissa / Alicia had a Fowl mouth on her. All I asked for was help on my phone, she said call insurance at this is phone #, how could I use my phone if display wasnt working. She than said I had to help my mom last week. I suggest u get help I was on lunch t work. couldn't talk anymore more. I asked for her supervisor she said their not going to do anything. I came bqck l8tr to ask for help after work, dhe said do u have your pin i said no. I asjed if she could look it up , she said i dont have Access. We'll I went to carpenterville location, the girl looked up mu pin and got my chain for new phone done. I complimented the attendant to her supervisor cause Anissa at Narrangasset needed a bed to lay down in not a Job! Metro PCS in Narrangassett Ave Chicago Sucks! God they hire anyone, while metro pcs in CARPENTERSVILLE IS AWESOME. THE GIRL IN Narrangassett Needs Help, social counseling and training. I doubt very Badly if anyone will give good review so review below underneath this review is done by employee if it's good. Stop Don't Go Here

One of the best Metro stores I've ever been to. Customer service is great the ladies working here…read moreare always so helpful and happy to help.

Amazing work, honest and professional!! Fixed my son's ipad. Will definitely be coming back if I…read moreneed anything.

Tom did a great job diagnosing my problem over the phone, ordering the parts, & quickly completing…read moremy mobile phone repair - he also had great advice for keeping my device going - we'll use him for all our mobile repairs & we recommended Cellz Repairz to all our members at Kickin' Around Martial Arts right across the street!