Customer Compliment - Tannier at the Topeka Cox Store…read more I want to give a huge shoutout to Tannier at the Topeka Cox Store for delivering outstanding customer service. After spending over three frustrating hours on the phone with five different customer service reps--none of whom could resolve my billing issue--Tannier stepped in and fixed everything in under five minutes. Not only was Tannier fast and efficient, but also friendly, professional, and clearly knowledgeable. It was such a relief to finally get help from someone who knew exactly what to do and took care of it with zero hassle. Tannier truly turned a bad experience into a great one. I hope this recognition makes its way to a manager--Tannier deserves it! Sincerely, Jill S.

High speed pressure on the customer. No copies of the coat comparisons. Left with their box of…read morestuff. Never opened it. Compared what I was told and returned it all the next day unopened. Now 3 days in a row I am getting bills on my phone for $180. I am trying to get this billing stopped. I owe them nothing.

Watch out for the hidden 24month contract if you quit DIRECTV 20 dollars a month for two years…read more I tried their home number etc and the Owner just texted to tell me to contact them. If they had listened in the first place I would not have discovered the facts of my post.

Directv is by far the worst company I've ever dealt with. DO NOT, DO NOT sign one of their…read morecontracts. They are currently having huge service issues however when you talk to them they say they can't fix it, they won't credit your account, and bad then to top it off they say you're in a contract so oh well! They really are awful. I suggest everyone goes and gets an Apple TV or something that won't take your money then insult you.

5 stars for customer care and technical support!! Technical…read moresupport goes above and beyond to make sure I understand not only how my service works, but how to use and get the most out of my devices! Customer support has been extremely diligent in responding to my questions. They made sure I have the right plan for my current usage, not what costs the most. I really appreciate them for making sure to resolve the issues I did have and make sure I, the customer, was treated the way they would want to be treated.

Absolutely horrendous. After getting spotty service for weeks, spending HOURS on the phone with…read morecustomer service and having 2 techs come to my home I still have terrible service. I have to use my phone for hotspot instead of the service I pay for. I was given a discount of $13 for being without service for more than a week, and $10 off a month to stay a member, but I will not receive either for over a month still and I was offered these weeks ago. Their response is because the bill was in place already - when these issues have been ongoing for over a month - how is that possible? Each person I speak with has a different response and answer to why the issues are occurring. NEVER USE THIS COMPANY!!!!!!

Crappy service and liars. I bought the 17 here and had my 1st screen replaced. The lying manager…read moresaid there is no way that could have happened, because they don't do screen replacements here‼‼‼

I wanted to give a shout out to Marshall McClain an employee at AT&T. Last night my sister and I…read morewere in there needing to do a transfer of billing responsibility on a phone and he went above and beyond helping us jump through the hoops!! Not everything could be completed last night and he followed up today to make sure everything got accomplished and if we needed his help in getting it totally completed to reach out! To me this is great customer service. As we get older some of this technology and procedures can be a little challenging!LOL

Great service and. Caring responses. This place is what it is because of the great staffread more

Woefully understaffed. Bait and switched Was quoted $140 per month Paid $170 down Cancelled 2…read moredays later My bill is now 1291.00 Phones were turned in Received $90 credit had to mail 2nd phone in . After 3 weeks they have credited my bill with $900 So now I only owe $470 for less than a week of service The customer service company wide is horrible Over 5 hours on phone and nearly 7 hours in store Still no solution. BBB and small claims here I come

First this location is not a company store they are a third party reseller…read more I stopped at this location because the one that's actually a company store on Wanamaker is always so busy. Some times it's worth the wait. I upgraded one line and a watch. I have to say the lady that works at this location and says she is the manager has the worst customer service of anyone I have ever dealt with. They added $23 dollars per month onto my line in fees I never requested or was advised about. They added $17 for a phone protection plan and $6 for the next up plan. Both of these fees were not requested or authorized by me. When I went in several days later she advised that they add those fees to every customer it's store policy. I requested to speak with her boss and she refused to give me that information. I would bet anyone $100 bucks I never get the phone call she promised I would get from him. They didn't have the watch I wanted in stock she said they would order it and when I got it she ordered the wrong one. She ordered a series 9 and I wanted the Ultra 2. Lucky for me the manager at the actual AT&T store on Wanamaker helped me return it and get what I wanted. Save yourself both time and money go to the AT&T store on Wanamaker.

I went in to help a friend upgrade their phone and research possibly switching to Direct TV from…read moreU-Verse. The sales associate today was terribly rude. When posed with questions regarding options of services and competitors she had two pat answers: I don't know OR There's no reason to be mean. The questions were very relevant to the possible purchases or contract switches in mind, and if she couldn't answer them or found them to be "mean" then she has no business standing behind that sales desk. It's very possible other associates could have done a better job, but today's experience left a very bad impression of the company. AT&T might want to consider hiring secret shoppers to monitor their stores or impress upon their associates the importance of good customer service.