The customer service in store , was very inconsiderate. I talked to Verizon customer service on the…read morephone and they said any payment method was available to use including check for activation . The person in store seemed to not want us there and said, we only take check for bill payments. Your national customer service saved you a customer of 20 plus years . If the customer service instore does not improve and being treated like we don't matter it will not help. When the employees don't care. Last I checked for any business the customer comes first. You all have a long way to go.

Verizon is the worst company out there today. After 15 years of paying my bills on time they try to…read moreswindle me out of 20.00. After quitting their lousy internet service, they decide to bill me for no reason a month after paying in full. They did this to me 6 years ago and now I'm in collections. These people are thieves.

Bait and Switch! Worked on the phone to set up a hotspot for my dad. Cost was quoted at $40 per…read moremonth. Agreed to a credit check, gave my personal information, and they said I needed to go to a store to show my ID. At the store in Lawrence, the price jumped to $55 per month unless I also signed up for a phone line. Was not mentioned earlier not on the advertisement. Don't trust T-Mobile!

A employee named cory really helped today! He is a wonderful sales man not only that has a good…read moreheart. I believe he deserves some type of raise or promotio.

Come here and ask to see Danielle…read more My boyfriend and I were looking to switch so we could have a plan together. I had been a AT&T customer for over 18 years and was tired of paying way more than needed. My boyfriend had a shared family plan with his folks but due to their age, they get a lower rate. We came to this location and we were helped by Danielle who, in my opinion, is a wizard. We spent maybe a total of 30 minutes there to do everything. It was one of the easiest processes and I genuinely thought it was going to be a hassle. One of the main reasons I stayed with AT&T as long as I did is because normally, the switch process is a drag. Danielle made it so easy. Looking forward to saving a lot of money. Thanks!

Unreliable, I have been waiting for my new phone for a long time and they still have not shipped!read more

First this location is not a company store they are a third party reseller…read more I stopped at this location because the one that's actually a company store on Wanamaker is always so busy. Some times it's worth the wait. I upgraded one line and a watch. I have to say the lady that works at this location and says she is the manager has the worst customer service of anyone I have ever dealt with. They added $23 dollars per month onto my line in fees I never requested or was advised about. They added $17 for a phone protection plan and $6 for the next up plan. Both of these fees were not requested or authorized by me. When I went in several days later she advised that they add those fees to every customer it's store policy. I requested to speak with her boss and she refused to give me that information. I would bet anyone $100 bucks I never get the phone call she promised I would get from him. They didn't have the watch I wanted in stock she said they would order it and when I got it she ordered the wrong one. She ordered a series 9 and I wanted the Ultra 2. Lucky for me the manager at the actual AT&T store on Wanamaker helped me return it and get what I wanted. Save yourself both time and money go to the AT&T store on Wanamaker.

I went in to help a friend upgrade their phone and research possibly switching to Direct TV from…read moreU-Verse. The sales associate today was terribly rude. When posed with questions regarding options of services and competitors she had two pat answers: I don't know OR There's no reason to be mean. The questions were very relevant to the possible purchases or contract switches in mind, and if she couldn't answer them or found them to be "mean" then she has no business standing behind that sales desk. It's very possible other associates could have done a better job, but today's experience left a very bad impression of the company. AT&T might want to consider hiring secret shoppers to monitor their stores or impress upon their associates the importance of good customer service.

They're always willing to help with any problem I have! All reps I've worked with are just great!!read more

I moved back to the area not long ago and needed to change my cell provider for better coverage. I…read morewent to the AT&T store looking for a few answers. I was told my phone was locked and wouldn't work, so I need to purchase a new phone. I said, I didn't want a costly phone and was told, $95.-$100 per month w/ service. Then, the two employees who never stood up all while we were talking, directed me to the local MART for a GoPhone instead. I came home to a flyer from AT&T wireless and went online to check it out. I chatted w/ Jessica and within a few minutes she priced a new phone and service for me which was reasonable. I told her what happened at my local store and she asked about my current phone. Come to find out, I do not need a new phone at all. Imagine that. Maybe next time, the employees should stand up when a potential new customer walks in so they can see who to speak to. And don't lie to me. I understand trying to make a sale, but if I need anything in the future, I will deal with AT&T online.

Crappy service and liars. I bought the 17 here and had my 1st screen replaced. The lying manager…read moresaid there is no way that could have happened, because they don't do screen replacements here‼‼‼

I wanted to give a shout out to Marshall McClain an employee at AT&T. Last night my sister and I…read morewere in there needing to do a transfer of billing responsibility on a phone and he went above and beyond helping us jump through the hoops!! Not everything could be completed last night and he followed up today to make sure everything got accomplished and if we needed his help in getting it totally completed to reach out! To me this is great customer service. As we get older some of this technology and procedures can be a little challenging!LOL

We have been customers of SkyCom for years. Their service has been excellent from day one. Recently…read morewe were getting bad reception, called at 9 am and by 3pm the same day Parrish had Ben Carr at the house. He checked all connections and found a bad section of cable and replaced it. Will not change providers.

From the owner: SKYCOM is an authorized DISH Satellite television Retailer specializing in Satellite television and…read moreInternet. We are your local choice for DISH service. We have served Topeka, KS since 1996 and are honored to be part of this local community. DISH is the best choice for value, technology and customer service. Call or stop by today.