First this location is not a company store they are a third party reseller. I stopped at this location because the one that's actually a company store on Wanamaker is always so busy. Some times it's worth the wait. I upgraded one line and a watch. I have to say the lady that works at this location and says she is the manager has the worst customer service of anyone I have ever dealt with. They added $23 dollars per month onto my line in fees I never requested or was advised about. They added $17 for a phone protection plan and $6 for the next up plan. Both of these fees were not requested or authorized by me. When I went in several days later she advised that they add those fees to every customer it's store policy. I requested to speak with her boss and she refused to give me that information. I would bet anyone $100 bucks I never get the phone call she promised I would get from him. They didn't have the watch I wanted in stock she said they would order it and when I got it she ordered the wrong one. She ordered a series 9 and I wanted the Ultra 2. Lucky for me the manager at the actual AT&T store on Wanamaker helped me return it and get what I wanted. Save yourself both time and money go to the AT&T store on Wanamaker. read more

I went in to help a friend upgrade their phone and research possibly switching to Direct TV from U-Verse. The sales associate today was terribly rude. When posed with questions regarding options of services and competitors she had two pat answers: I don't know OR There's no reason to be mean. The questions were very relevant to the possible purchases or contract switches in mind, and if she couldn't answer them or found them to be "mean" then she has no business standing behind that sales desk. It's very possible other associates could have done a better job, but today's experience left a very bad impression of the company. AT&T might want to consider hiring secret shoppers to monitor their stores or impress upon their associates the importance of good customer service. read more

Don't go to this location at 6:42 when they close at 7:00 pm. The door was lock and the customer service rep came to the door and told me they were closing up and when I pointed out the door said 7. He said they were closed. Glad I drove 40 minutes for that. read more

Transferred from Verizon. Quoted $126.00/mo for 2 new phones and plan. Bill has been $190 + since switching carriers on 6/4/22. They quote a price and will not stand by what they quoted. Would never recommend AT&T to my worst enemy. read more