Old School Customer Service. The way it used to be . If…read moreyou've never experienced the way it used to be I encourage you to go to batteries plus. I have an iPhone XR and my old cell phone case was swollen and delaminating and needed to be replaced, plus my screensaver was cracked. The last time I was in the store I needed to have the screen saver replaced and they put it on for me while I was at the store, which I was very grateful for so today I needed both a screen saver and a new case for my Cell Phone. I was pleasantly pleased to have been the recipient of good customer service once again.

Just another reason to love this place. A few years ago I thought I had a broken iPhone screen. The…read moreperson who had taken care of me showed me it was only the screen saver that was cracked. They could have replaced the screen and I wouldn't have known better. Today I went in for a new battery for my car fob. He asked me if I wanted the lifetime replacement battery, I said no because I probably won't own it another 3 years. He opened it up and said you already have the lifetime battery. No charge, but if he was dishonest he could have charged me without knowing. This is why we buy all of our batteries here‼

The O'Reilly workers at 1701 S Kansas Ave went well above and beyond to help this weary traveler on…read morea Saturday evening in July 2016. After driving 550 miles, the last 100 or so with a failed alternator, I was only half way home with a vehicle full of vacationing family and travel stuff. I coasted in to the parking lot at O'Reilly and they immediately began to assess my dead battery and failed charging system. They evaluated the battery to the extent possible and then began to quick charge it so they could start the vehicle and get a full electrical system diagnostic report. About 30 minutes later, the battery was charged enough to start the vehicle and they quickly determined that I had a failed alternator. They priced out a part for me and let me leave the vehicle there overnight. I found a service provider who could help me on Sunday morning, and got on my way losing only about 1.5 hours of travel time overall. O'Reilly did not charge me anything for all of the help they gave me. Super nice workers who gave me everything they could give without charging me. I recommend this auto parts store with enthusiasm. Please do your auto parts business with these folks; you will be glad you did.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Booked 2 days in advance, they were supposed to come on a Friday, never showed up, they called on…read moreSunday, saying there was a mix-up. They came out, did the install then increased the price by over $100 from the price set when I booked the install. Avoid this garbage company and their tactics at all costs.

LOL... I love this place. Around forever it seems, it's no fuss, no muss, no hanky panky kind of…read moreplace. I arrive and tell them I think my battery is in hospice. "Nope, she's done died," the guy I meet tells me. 5 minutes later I'm backing out, new replacement installed. The kind of service and timeliness I wanted and needed. Nuff said. If you can deal with kind of service and expertise this is the joint for you!

I'm from out of town, this place came recommended by a family member. He replaced the battery…read morequickly and it was inexpensive.

Do not ever trust this store. They do not stand by their products I bought a battery from them and…read morewas promised that the battery had a warranty. They do not stand by their products. I cannot warn people enough to stay away from this company.

I went in there, looking for a brake shoe retainer clip. The girl behind the counter had no idea…read morewhat I was talking about, and kept asking me for my model of vehicle, which is a 1976 Triump Spitfire 1500. Obviously, I own an antique vehicle. I was looking for a three cent part. This girl had no idea what I was talking about, let alone the issue I was having. she was more concerned whether or not I had cut in line , then the issue at hand. I went down the street, where I should've gone in the first place, and the 20 something kid at that store took me directly to the part I needed, and I was in and out in less than five minutes. The girl behind the counter at O'Reilly clearly did not have the tools in her toolbox to assist me, let alone anyone in the general public, aside from scanning a barcode. I won't be returning.

What could improve you ask? How about customer service. I enter the store and I'm the only one in…read morethere other than two people behind the counters. I ask a young woman who was playing on her phone for a couple of different tools that I'm looking for after I've been up and down the aisle for a while, not able to find any. She says go down aisle three or down there. She quickly returns to her phone to play on her phone or text or whatever she was doing. My question is why is she working here when she doesn't even wanna work there? Well, O'Reillys you lost a long time customer. Maybe you should've learned to manage your people better.

So when Joey was working there this place would of gotten 5 stars. Yes he is a friend but he also…read moreknew his stuff I could always count that when I called in for a part I had the right one and I would not be making a drip back. He was reliable and very intelligent on what you need. Getting rid of a great staffer brings them down to 3 star and I wouldn't recommend them because I can't say 100% you will get the right part you need.

Had amazing service at this location! I was dealing with a battery issue and there staff were…read moreextremely helpful in diagnosing and testing the heck out of multiple things for me! They even had to help jump my car! Will definitely go back for any other issues or car things needed!

I just needed to run a quick errand today: a new windshield wiper and some jumper cables. I had…read morejust gotten off work where I was on and off crying the whole day. The two people behind the desk were very attentive, Janice and another fellow, but I didn't catch his name. They knew exactly how to find the parts I needed and were some of the friendliest cashiers Ive ever come across. They were both so incredibly nice to me and brightened up my day. Thanks for being the reason I smiled today :)

Absolutely horrible service. I DO NOT RECOMMEND!!!…read more Went in there for spark plugs and an air filter and some advice and was quickly insulted many times. The elderly man working there seems to get a power trip by holding his knowledge of cars above everyone. He did not even listen to me fully about my car before telling my I have no business working on my car. It seems rather self-defeating for an autoparts store to suggest I not give them business. Anyways, after telling the guy he was rude for insulting me, I drove across the street to Autozone and they helped me with a smile. oh and guess what!? It turns out I knew exactly what was wrong with my car (considering I had the fault codes which the other guy ignored when I told him I knew the codes, what was wrong, and how to fix it). In my opinion, I doubt I was the first person to get mad at that guy and leave the store. O'Reilly missed out on a $100+ sale from just me; I can only imagine how much money O'Reilly has lost because of this guy.

This NAPA store is absolutely the Best -- They're smart and helpful to me every time I'm in there…read more They go above and beyond to give me good advise on how to fix my 2 vehicles the most economical way. You can always trust them to help you out.

The store always does an excellent job, and has a very friendly knowledgeable sales staff.read more