We have been customers of SkyCom for years. Their service has been excellent from day one. Recently…read morewe were getting bad reception, called at 9 am and by 3pm the same day Parrish had Ben Carr at the house. He checked all connections and found a bad section of cable and replaced it. Will not change providers.

From the owner: SKYCOM is an authorized DISH Satellite television Retailer specializing in Satellite television and…read moreInternet. We are your local choice for DISH service. We have served Topeka, KS since 1996 and are honored to be part of this local community. DISH is the best choice for value, technology and customer service. Call or stop by today.

It's a small outfit. When the equipment they sold us was faulty, it took several weeks to send it…read moreto them and to get it back. We paid for shipping and were without service for the entire time and we were not given any discount for the weeks we were without service. The antennas on the router are quite fragile and if you break one EZ COM will only sell you an entire set of 8 @$50 (shipping included).You can suspend service but there is a fee for reinstating it. At this time (1/6/2026) the monthly fee is approximately $140. The connectivity is fair most of the time but there is some buffering from time to time, as with most mobile phone services. Do your research and find what works best for you.

My introduction into LTE Internet for home use was with GotW3. We cannot get anything but old phone…read more- wire based DSL Internet here so it was a greatly welcomed improvement. It worked, for a few months, and then the speeds were throttled at 0.1mbps (not a typo, 100'K'bps). This happened to all of us in this community and we were sent daily emails from GotW3 saying parenthetically 'it was ATT's fault, not theirs and it will be fixed any day now'. None of us (5 users in this community alone) ever succeeded in contacting them. Reaching GotW3 was literally impossible by phone or online for well over a month while this occurred. For 6 more WEEKS I paid their bills and for 6 WEEKS, generic promises came but still no Internet, phone nor TV yet they kept debiting us. I finally gave up and began seeking other providers. My work is largely via Remote Desktop support such that for over a month I had to go to a library to use the Internet (far too detailed work to do on a phone or tablet) so I could work. I tried 4-5 others since. All worked, and then eventually stopped, 2-3 months in. NO ONE was reachable at ANY of them so I never even knew why nor was there any notice aside from there suddenly being no Internet one day. Just to stay up and active, I had 2 SIMs and 2 accounts as 'insurance' if you will. And yes, 2 bills! Ah, the peril's of "no contracts"! This all changed with EZCOM. They answer their phones, they respond QUICKLY to your emails or texts, there was a problem with my account which they PROACTIVELY called me to tell me I'd 'be without internet in a week if I didn't change SIMs', which I promptly did. They even sent a new SIM out days before mine expired and I had NO DOWN TIME. SERIOUSLY, this industry is populated with amateurs and fly by nights. When you find a professional, competent, reliable, honest and helpful establishment like EZCOM, it's like finding treasure! I bought and installed some $4000 worth of roof mounted, MIMO parabolic antennas, mast amplifiers and expensive cabling to effect this where I am, and it began to feel as if I should convert this $4000+ contraption into the worlds most expensive bird feeder. With EZCOM, the 'bird feeder' now reliably and consistently provides what I need for my phone, TV & Internet and I hold great comfort in knowing I can write or call them and they will address and act on the issue at hand. And a 750GB data cap is the largest I've seen. The birds still use it, but they have to share it with me now! I have NEVER had better service nor a better experience with LTE providers or support. None even approaching them. Frankly, there are not enough stars here to fully express how unique and superior EZCOM is when compared to it's competitors. Mark, Rancho Cucamonga, CA.

I have been with Cox Communications, and they have been good in the past, but that was in the past…read more The problem is that we agree on a monthly rate usually over a two-year period and Cox Communications changes the bill charging a different amount at random and from month to month. This month [November] it was, substantially, more than we agreed on in October. As of now, Cox Communication's word cannot be trusted.

You say that cox is the most reliable service, I would have to say that cox is the most unreliable…read moreservice. Not only does the Internet continue to go out but the cost continues to increase. To tell you the truth I hate cox. I am seriously going to start looking for another provider. Your service is terrible.

Watch out for the hidden 24month contract if you quit DIRECTV 20 dollars a month for two years…read more I tried their home number etc and the Owner just texted to tell me to contact them. If they had listened in the first place I would not have discovered the facts of my post.

Directv is by far the worst company I've ever dealt with. DO NOT, DO NOT sign one of their…read morecontracts. They are currently having huge service issues however when you talk to them they say they can't fix it, they won't credit your account, and bad then to top it off they say you're in a contract so oh well! They really are awful. I suggest everyone goes and gets an Apple TV or something that won't take your money then insult you.

Customer Compliment - Tannier at the Topeka Cox Store…read more I want to give a huge shoutout to Tannier at the Topeka Cox Store for delivering outstanding customer service. After spending over three frustrating hours on the phone with five different customer service reps--none of whom could resolve my billing issue--Tannier stepped in and fixed everything in under five minutes. Not only was Tannier fast and efficient, but also friendly, professional, and clearly knowledgeable. It was such a relief to finally get help from someone who knew exactly what to do and took care of it with zero hassle. Tannier truly turned a bad experience into a great one. I hope this recognition makes its way to a manager--Tannier deserves it! Sincerely, Jill S.

High speed pressure on the customer. No copies of the coat comparisons. Left with their box of…read morestuff. Never opened it. Compared what I was told and returned it all the next day unopened. Now 3 days in a row I am getting bills on my phone for $180. I am trying to get this billing stopped. I owe them nothing.

As fast as advertised , great service . To bad they don't have it yet where we moved toread more

From the owner: No only do we provide the only fiber-to-the-home internet service in Emporia, we provide the best…read moreinternet service in Emporia.

Do not trust anything Xfinity/Comcast says. Get it in writing. I recorded (they knew) them…read moreoffering something that was not true on the phone. They are not good for their word. I told the customer security team about fraudulent business practices. Get fiber from someone who has it. (They don't) Anyone would be better than them!! Negative stars not available.

Absolutely slow! The help there seems like zombies, not in any hurry to help. Then they want you to…read morecall people over seas who don't have a clue of what's going on, for help. In no way are they helpful. The product isn't worth the money. In no way did I get service.

Absolutely horrendous. After getting spotty service for weeks, spending HOURS on the phone with…read morecustomer service and having 2 techs come to my home I still have terrible service. I have to use my phone for hotspot instead of the service I pay for. I was given a discount of $13 for being without service for more than a week, and $10 off a month to stay a member, but I will not receive either for over a month still and I was offered these weeks ago. Their response is because the bill was in place already - when these issues have been ongoing for over a month - how is that possible? Each person I speak with has a different response and answer to why the issues are occurring. NEVER USE THIS COMPANY!!!!!!

I used Mercury Broadband for over 2 1/2 years. No problems till I cancelled my services. Now it has…read morebeen a nightmare. I have been waiting 3 months for a refund that should never have been charged. 5/21/2025 my equipment was scheduled to be picked up and I was told I would no longer be charged. 5/26/2025 a payment was taken from my account. Contacted the company and was told a ticket was put in for a refund. July invoice came stating I owed them for equipment not returned. I contacted the company and was informed they were unable to take the equipment off my garage on the original pick up date and they needed to reschedule to do so (they already have all equipment from inside my home picked up on 5/21). I told them to come anytime as this equipment is outside. 7/10/2025, equipment removed, I was told a refund would again be issued. August billing statement arrives, not only without a refund, but with a $5.00 late fee added to the previous charges, which I DO NOT OWE! Called the company again. This time being told that after the August 4th invoice was created, a note was added for the picked up equipment and a refund, so now, they will not issue a refund until after the 9/4/2025 statement comes out. Basically, if they get your money, you will pay hell to get it back because "This is how it is done". The equipment should have been fully credited by 7/10/2025 and a refund issued on 8/4/2025 if this is how they do things. I regret ever doing business with this company now. Horrible accounting services.