Absolutely horrendous. After getting spotty service for weeks, spending HOURS on the phone with customer service and having 2 techs come to my home I still have terrible service. I have to use my phone for hotspot instead of the service I pay for. I was given a discount of $13 for being without service for more than a week, and $10 off a month to stay a member, but I will not receive either for over a month still and I was offered these weeks ago. Their response is because the bill was in place already - when these issues have been ongoing for over a month - how is that possible? Each person I speak with has a different response and answer to why the issues are occurring. NEVER USE THIS COMPANY!!!!!! read more

I used Mercury Broadband for over 2 1/2 years. No problems till I cancelled my services. Now it has been a nightmare. I have been waiting 3 months for a refund that should never have been charged. 5/21/2025 my equipment was scheduled to be picked up and I was told I would no longer be charged. 5/26/2025 a payment was taken from my account. Contacted the company and was told a ticket was put in for a refund. July invoice came stating I owed them for equipment not returned. I contacted the company and was informed they were unable to take the equipment off my garage on the original pick up date and they needed to reschedule to do so (they already have all equipment from inside my home picked up on 5/21). I told them to come anytime as this equipment is outside. 7/10/2025, equipment removed, I was told a refund would again be issued. August billing statement arrives, not only without a refund, but with a $5.00 late fee added to the previous charges, which I DO NOT OWE! Called the company again. This time being told that after the August 4th invoice was created, a note was added for the picked up equipment and a refund, so now, they will not issue a refund until after the 9/4/2025 statement comes out. Basically, if they get your money, you will pay hell to get it back because "This is how it is done". The equipment should have been fully credited by 7/10/2025 and a refund issued on 8/4/2025 if this is how they do things. I regret ever doing business with this company now. Horrible accounting services. read more

While I have had uneven service from MB in the past, overall, they do make the extra effort. Once they finally got my issues resolved, I have had good service overall. I do support their business model. Thank you Mercury Broadband! read more

Installation guys were very nice and professional. Too bad they came with a router for a tiny apartment, not a 2000+ square foot house. So I had to buy one that actually worked properly. It was also too bad that installation had been cancelled twice already, because it forced me to have to pay for another month of Starlink that I didn't need. When I contacted Mercury, they told me there was nothing they could do about another company's bill ... Except there was - they just chose not to provide any sort of customer service. I've had their product for less than 48 hours, and I'm already very disappointed. I wish I had another option besides Starlink, because I would certainly take it! read more

We live midway between Manhattan and Topeka KS. Available interest options either Mercury and the old DSL line we keep paying for as a backup. Initial issues with speed/reliability to months to resolved. Since then we keep going to back, speed as less than half of what we're paying for. Ping tests and Trace Routes both show definitively that there are infrastructure problems beyond the devices at our home. Calls to support and we are told our modem and antenna are fine - "tower needs an update". They seem unable to handle the technology they are providing in a way that provides the services they are selling. Worse yet - Mercury Broadband Management doesn't care as long as we keep paying. They know options are few in rural areas. read more

Do yourself a giant favor and DO NOT use this company. Service is unreliable and tech support is less than ideal. Tried to save a buck and instead got a massive headache. read more

Well it's a year later and I just cancelled my service. It was great for the first month or so, then it kept dropping out, had slow speeds and generally sucked. I had to keep my satellite service to fill in when Mercury failed. I called tech support and for a $100 fee they came out and installed a mast on my roof to elevate the receiver. Some improvement at first, then back to the same crappy service. At that point I just lived with it because I didn't want to pay for more "improvements". When I called to cancel I was told I would have to pay a $200 early termination fee. When I explained everything and asked if I could get a break, I was told nothing could be done other than contesting the bill when it arrived. So, I have spent a total of $1500 in the past year for terrible off and on internet service. Thank you Mercury. If you have any other options for internet service I suggest you use them instead of Mercury. I counted 44 complaints to the BBB. Since very few people bother to file a complaint with them, I can't imagine how many people are dissatisfied. read more

Really I couldn't be more unhappy with them as an internet provider. They clearly oversold all their towers and just moved customers from tower to tower, . Before I left the kids were having trouble loading web pages an ending emails...the page would time out. read more

Our family has used this company for some time now. Anytime a heavy storm comes through the internet will go out, and when it does it is down for days. The "assistance" they provide over the phone consist of telling you that you just need to unplug the router. In an event that the company fixes the problem, it is never in a timely manner. In our area they are the only provider, so they are our only choice. When it does work it is slow but stable. Although, as previously stated when down it is down for a very long time which unacceptable in this day in age. Too many rely on the internet for work, school, food, etc for the internet providers to not provide said internet. read more

The entire time I had their service it was slow and spotty, finally cancelled and have been nothing but grief. They won't pro rate the rest of the month and then tried to charge me for the next month. Well I cancelled that bank account so they charged me a return check charge and refuse to clear it! Because my cancel credit didn't go through for 30 days after I cancelled which was 12 days after my bill was due. Now after arguing they tacked on a $5 late fee - DO NOT WORK WITH THIS COMPANY read more

We have had issues with our internet since they changed out the tower back in January. We were told in February they would upgrade our equipment here at home, but I got a voicemail a couple days later saying they were out of the equipment and would cancel my set up appointment. We never heard from them again to complete their promise. That was most definitely the biggest disappointment from Mercury. Our internet has been poor to nonexistent practically every evening from February to this day where it's stopped working all together. I was recently it was the rain, and then the amount of people using the internet elearning but I don't believe that as it wasn't raining that hard and that much usage would make the internet completely stop. I would have easily given a 5 star review a year ago as we have had Mercury for several years, but after this year, I just can't do that with the poor quality internet we've been given this year. read more

5 stars for customer care and technical support!! Technical support goes above and beyond to make sure I understand not only how my service works, but how to use and get the most out of my devices! Customer support has been extremely diligent in responding to my questions. They made sure I have the right plan for my current usage, not what costs the most. I really appreciate them for making sure to resolve the issues I did have and make sure I, the customer, was treated the way they would want to be treated. read more

One the service is horrible and living in rural area we don't have much choice But when they damage your roof and it rains a few days later they won't pay for the repairs as it flooded my whole living room. I've been fighting with them for almost 4 months now I've had to pay out of pocket so I can get my house back and not have mold growing if you have no other choice but to go with this company double check there work and make sure your install done properly read more

Average 2mbs and 120ms+. Constantly cuts off. Only really works for basic internet use. Trying to play any online games in almost unplayable

This is the worst Internet service I have ever used. It was installed July 18 2023, this is August 1 2023. It has been 2 weeks and I have never had a consistent connection or when connected anywhere close to the advertised speeds. My main use for the service is to stream TV, at best all I can do is check email. When the TV connects the connection last only a few minutes and I loose the connection. I have called support everyday. They told me when installed the tower providing my service was experiencing issues, having problems since July 14th. I call daily relating my service is still not providing a solid connection or running advertised speeds. They told me the tower equipment needed to be rebooted, power cycled, which took 3 days to complete from what I was told. Then the tower went down completely and I was told they were going to change the equipment on the tower. The order, ticket, was entered into their system on Saturday July 29th. I was not able to reconnect till Tuesday morning, August 1. Now I am back to the same slow speeds. Speeds typically from .0.5 mbps to 28mbps download and 0.1 - 7.3mbps uploads. I signed up for 75mbps download and 10mbps uploads. The technician told me since my equipment was installed in the rain it might be an issue with connections and speed. Tech support, including the network team insist there is a problem with the tower servicing my area. They have also told me there are only 12 customers in this area connected to this tower. So bandwith should not be an issue, evidently 12 customers isn't enough for them to worry about fixing issues in a timely manner. I would advise not to try this service if you have any other options or need more than occasionally checking email. Calling daily on most days they have a pre-recorded message of outages they are experiencing. My area was listed once but has had problems now for over 2 weeks. read more

I signed up for service after an onsite survey showed I should be able to get good speeds. After the install though, I never got anything close to what the survey supposedly showed. Videos would freeze, didn't work well with my VoIP phone my company provides for work from home, and wouldn't work at all with my home automation devices. I cancelled service well within the trial period, but 3 weeks and several phone calls later, I still don't have a refund. Their customer service dept is either slow or doesn't return calls at all. Horrible experience and going back to my cellular home internet provider that is not only faster but less expensive. read more

Was a customer for about a year, moved and instead of closing my account and starting a new account for the current homeowner they gave them my account and claimed my account wasn't in good standing even though there wasn't an unpaid balance for me to fix it. Furthermore none of their staff understand how networking actually works, if you also work in the tech sector be prepared for the most comical responses, these people will never be able to provide a suitable network until they start training their staff how to manage it. I spoke with a friend that still uses Mercury and he's been having packet drops on the #2 gateway for about a month now, loaned him a temporary router and he was getting double the speeds(still has packet drops though). So not only does the service suck but the equipment is trash as well. Lastly the technicians are lazy and like the call center don't understand simple networking principles, ask them to run a tracert themselves and they will stare at you with a blank face. If you were looking for some hick that bought a circuit from AT&T and is now charging out the nose for it, but yet doesn't understand how to manage it, switch to Mercury Broadband today. read more

Don't waste your time with Mercury unless you like your internet conveniently going down just after the call center closes for the night. In 15 months with their "fast, reliable, high-speed internet" I have not had a 14-day period without our service going down for 6+ hours with no explanation. read more

I was so excited to finally have an option for supposedly high speed internet at our home - and for the first few months, it worked great! Slowly, however, speed AND reliability has grown worse and worse. I have sent numerous emails, talked with several customer service reps and spent well over 3 hours on the phone with their support team, I have had a truck visit my home, and in the end I still had massive dropouts and slowdowns. To be clear, the problems began in October 2023 and as of today (Feb 4, 2024), the issue has been turned over to their engineers to review...i.e. not solved. My favorite part was when the last person I spoke to said that it was an install problem because the barn across the road was in the way (for reference, the barn across the road is part of a centennial farm and has been there long before any of us). I finally went to Starlink to get the internet we needed. Anyways, I tried to call and cancel and of course there is some sort of early termination fee on a contract that I never signed. When I said that they weren't holding up their end of the contract, they said they never tell anyone to depend solely on their service. Wow. This is amazingly poor service that should be unacceptable for any company in 2024. read more

Clearly this company oversells its service. I pay for 100mbps down and on a clear day in the middle of the afternoon, I'm less than a quarter mile from the tower, and never even get 35mbps. I call repeatedly and no difference. They keep charging me $140 a month for service they cannot deliver. Avoid this company if you can! read more

I am back! I complained about their service in December and here we are 4 months later, still fighting the fight. Their service like so many others have pointed out on here is terrible. If you expect reliable, fast internet like they advertise you are in for a BIG disappointment. You will get none of that and even worse you have to sign a two year contact, when this company knows their service is subpar. They are shady and know it! How could they not with all the complaints, all over the place. I feel for the people who work there and have to stand behind this sh!t product. While their CEO makes bank and they get to deal with all the customers complaints. Find a better job folks, they exist. Pro-rating is a thing and should be practiced with companies but this company is greedy and shady. I endured their product for 18 months of my supposed two year contact - I could no longer use their service as my remote job needed me to have reliable internet service. We got Star Link and it has been superb! To the CEO of Mercury Broadband in Kansas - you are greedy and running a shady business. You should be ashamed but you are a corporate shill taking advantage of people during an economically rough time. Karma is real. People are waking up to this and I hope you go out of business. read more

The simplest way to state a review of this company is this: 1. It's bad enough I filed a complaint with the FCC after multiple days of no service and no answers. 2. They clearly do not have the infrastructure to support the product they advertise. 3. They are the only option in my area which they take advantage of. Every time there's an outage - which is often - it lasts for days. 4. There's frequently some "network issue" under "investigation" that no one in customer service ever knows anything about other than to tell you to unplug/plug in your router, and wait... for DAYS. When the service works, it's great - especially since there are no other options. My advice is choose another provider if you can. If you can't, know that your service will go down for days frequently and no one will know why or for how long. Your speeds won't regularly reach the advertised "up to" max. This company sells false promises of fast, reliable service. Consumer beware. read more

The worst ever experience of using internet in the whole world. It could stop anytime, interupt frequently and customer service is miserable and poor. read more

AVOID. 3 hours after install internet went down. power cycle made it work again. did this everyday for 3 days before calling. 3 days!! JUSTIN. worthless support. took notes and did tests from his location. in the end he found that it was my modem went bad. He told me to make a device to unplug and replug in my power cord to my modem and it will make it work. He said they would call back a day later. 2 days went by. nothing. i call back. Oh we will call you tomorrow. 4 days went by. Still NO internet in my house. as soon as you put a load on it. the modem crashes. I call again and get the most polite person on earth. Maryanne. Very nice. She looks at the notes of Ticket 54951. (for u mercury wireless people reading this and saying im full of crap). And she said Justin put almost nothing into my notes. and we have to redo the testing to see whats bad. So 2 hours later we found out that my equement was bad. MODEM. lol. And was told a supervisor will call me within 2 days to setup a appointment to have them come out and fix it. 4 DAYS later nothing. So. I went out and bought my own modem. Pugged it in. And wola. The internet works 50% more of the them. THere LTE internet is so junk. My internet has to have a christmas light timer on it. Because mercury LTE towers go down 4 times a day. and when they come back on. You have to do a power cycle on your modem. So i have a christmas timer power it all day. and auto power off 8 times a day. so my internet and modem will get the restart. And i have 3 neighbors that are now doing the same setup. If i had other options i would turn them into my credit card company and get my money back and go. But instead i shall spread the news of the worst Internet providers in the word. And anyone that gets scammed by them. Your credit card company will give you a full refund. There 14 day return is a bit short rules and laws. read more

I have been with Mercury Wireless for 7 1/2 years. For the past 7 1/2 years their service has been more than good enough for me to work from home for a software development company on the east coast. I have VoIP calls every single day. I have training sessions where I share my desktop and let remote users watch as I do demos. Mercury Wireless has gone through some growing pains, especially in the early years. They had such a demand for their services, they couldn't keep up. I have always received exceptional customer service from them. They have been so solid for me for the past 6 years. They worked their growing pains out and the service they provide has been exceptional! I am so thankful for this company. Without their affordable high speed with no data caps, I wouldn't be able to work remotely and do what I do. read more

Do NOT use this company!!! They are crooks. I can see the tower from my house. They came out in the winter months and installed. A month later, no service. It's very hard to get anyone on the phone! Wait times for customer service is over 45 minutes. And you they do not return voice mails. They came out to the house repeatedly and had me go buy a booster. Still did not work. I cancelled my service and now they are trying to charge me almost $1,000.00 for the remainder of my contract!! Horrible way of conducting business. I will share with everyone in Tonganoxie to NOT to use this company!!!! read more

I have had a contract with this service provider since 2020. We have had multiple weeks without service. We were told that we would receive credit for those days without internet under the understanding we would have to call everyday. We average 2mps download speeds and told each time that the tower is down or receiving maintenance. I have to go to a different location to access internet rather than using the home internet we pay for. I am a Teacher and own my own business, the internet is a big part of both yet I am unable to log on to actually work from home. I have spoken to multiple individuals and told claims would be filed, however when I called today they stated they didn't receive any calls from me in May when we had two weeks without service. I have documented each time I have called along with service speeds (no service at all) since 5/6/22. Was told that I was late on payment in May although I am autopay and have never been late on a bill the entire 2 years. Double charged my card in June and told that it was something I did on my end never received credit.This provider refuses to admit their faults and blames the customer for their lack of organization and follow through. If you enjoy being frustrated and jerked around feel free to sign into a contract with this company. I wish you luck. read more

Mercury Wireless is TERRIBLE. I had their service for a little over a year and it would randomly cut out at least once a day. Furthermore, their customer service is also TERRIBLE. I had a billing question and they bounced me around multiple times and kept on ignoring the question. I ended up having to go to the BBB. I would NOT RECOMMEND Mercury Wireless for any reason. Avoid them at all cost. read more

I have been with Mercury Wireless since the beginning of their time here in rural Douglas County, Lawrence, Kansas. Needless to say that this experience has definitely not been the most pleasant, and if there was a better alternative out there for wireless Internet, I would be gone in a heartbeat. Their billing practices are shabby they need a whole new accounting system, their servicing skills are even worse, I don't like to pay big dollars to be told to go down and unplug my router and wait 5 to 15 minutes and plug it back in. I should not have to do this as a customer, wi-Max was bad enough but at least I knew the service was trying to get through the trees , this LTE service oh boy does it suck I sit down low. I have to go over a hill and through the trees that I don't own and get to a tower that sits even lower, now explain how that service is supposed to work. Can't figure out how to give you the credit or credit is they can't tell that oh you gave up your phone service with them three months ago, so why are they still billing you , they want to keep track of the days that you have had crappy service well this time since June 2022 through current October 21, 2022 the Internet has been shabby to nonexistent, here one second gone the next I can't watch the shows and outside sources that you pay to have, but it takes Internet to get so I'm double billed and do they give you credit for that no you're fighting tooth and nail to get credit for the time that their service is crappy but they won't admit it. I've had them do some of the sloppiest wiring jobs and oh yes, I fear that I could have a leak in my roof caused by them but better yet they put their crazy antenna next to my hot stove flue pipe , so when I burn hedge this winter, we'll see if we can't melt their antenna that they stupidly put so close now they told me that they could go to the top of my light pole. However, since we have a yard light on it, they don't want to interfere with the service that we get for it through our light company so again, I'm the one that hast to work to get a service that they can't promise me, so yes, the moment I have an alternative way of bringing in the Internet. I'm gone, I'm history, I won't even shed a tear. I definitely know they won't shed a tea, but as I go down, I'll make sure I pass the word along and other customers that are out here as unhappy as we are, they will be gone too , and I guarantee they won't be picking up new business out in and around here, so thank you for listening to my rant and have a great evening... read more

Terrible rip off. The actual speed is 10% of what they advertise. Total bait and switch rip off.

We have had continuous difficulty with Mercury Wireless. We have been a customer for 5+ years. We never get the speeds, it disconnects frequently and is not reliable enough to work from home. We have had them out to our house multiple times and get a different story each time regarding our service problems. If we had a choice, we would switch to something else. read more

We have had Mercury Wireless for five years. In those five years, we have had OK connection with the "older" version of internet. Here in the last three months, they have talked us into switching to LTE (which is an upcharge), that has yet to work. The download speed is awful, the entire internet connection will randomly shut off 4 - 5 times a day. Therefore we have to reset the system multiple times. We will call the technical support all to be told that it must be something on "our end". We have had a tech out to our home TWICE, to where they said they cannot find a problem. However, we were told but someone in technical support that there are others who are having the same issues. They are still happy to take the $108/month though, with POOR service and POOR customer service. Every time I call in and talk to a manager and/or technical support, nobody can seem to help or find an issue. They simply state: "we will get back to you" and then we never hear another word from them. I don't know if this is a whole new team, or what, but this whole new Mercury Wireless that I have dealt with in Topeka Kansas, is the poorest service I have ever dealt with. They do not seem to care about anybody's needs, but receiving their money without producing the internet service they have promised. I would not recommend Mercury to anybody, to waste their hard earned money for such a poor service. read more

If you have any other option, do that. Rarely do I get the speeds I pay for. Constantly disconnects, 4-5 times a day. Right now I'm using my phone data, since Mercurys "dependable" wireless has been down for over a day. No way to contact them after hours when it goes down, have to leave a message, assuming the voice mailbox isn't full. Works great about 10% of the time. That's not good enough. read more

Horrible reception. Cannot use if working from home especially if healthcare provider working in telepsych. They do not offer higher speeds in most areas such as mine. I cancelled, was given forebearance on early contract termination fee-but had delay with new company install. During the interim, the manager and IT person terminated their employment. New manager and staff insist I must pay the early term fee of $200. This is the worst service I have ever had. Cost me income as I could not see patients due to no reception and service issues. I lost several days of income. No compensation for the loss. Would have been happy with not having to pay the early term fee. Their reply: most all of our customers who work from have have two internet services so they do not lose work?????? I checked with my company and with multiple co-workers-they do not do this as a standard. This would be too expensive and not cost effective business wise. Extremely disappointed. read more

Horrible. We live in a rural area 10 minutes from Lawrence, KS so internet options are few. We got Mercury two years backs and at first it was going great, but for they last year and a half the service is nearly worse than dial up. We pay for 5mb/s and get less than 1mb/s. Mercury admits their problems, but nothing comes about it. Probably switch service soon. read more