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Cox Communication

1.5 (8 reviews)
Closed • 9:00 am - 8:00 pm

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Ask the Community - Cox Communication

Mercury Broadband - The Mercury Broadband team enjoys attending local community events to interact with our customers and connect with the community.

Mercury Broadband

(35 reviews)

5 stars for customer care and technical support!! Technical…read moresupport goes above and beyond to make sure I understand not only how my service works, but how to use and get the most out of my devices! Customer support has been extremely diligent in responding to my questions. They made sure I have the right plan for my current usage, not what costs the most. I really appreciate them for making sure to resolve the issues I did have and make sure I, the customer, was treated the way they would want to be treated.

I used Mercury Broadband for over 2 1/2 years. No problems till I cancelled my services. Now it has…read morebeen a nightmare. I have been waiting 3 months for a refund that should never have been charged. 5/21/2025 my equipment was scheduled to be picked up and I was told I would no longer be charged. 5/26/2025 a payment was taken from my account. Contacted the company and was told a ticket was put in for a refund. July invoice came stating I owed them for equipment not returned. I contacted the company and was informed they were unable to take the equipment off my garage on the original pick up date and they needed to reschedule to do so (they already have all equipment from inside my home picked up on 5/21). I told them to come anytime as this equipment is outside. 7/10/2025, equipment removed, I was told a refund would again be issued. August billing statement arrives, not only without a refund, but with a $5.00 late fee added to the previous charges, which I DO NOT OWE! Called the company again. This time being told that after the August 4th invoice was created, a note was added for the picked up equipment and a refund, so now, they will not issue a refund until after the 9/4/2025 statement comes out. Basically, if they get your money, you will pay hell to get it back because "This is how it is done". The equipment should have been fully credited by 7/10/2025 and a refund issued on 8/4/2025 if this is how they do things. I regret ever doing business with this company now. Horrible accounting services.

AT&T Store

AT&T Store

(4 reviews)

First this location is not a company store they are a third party reseller…read more I stopped at this location because the one that's actually a company store on Wanamaker is always so busy. Some times it's worth the wait. I upgraded one line and a watch. I have to say the lady that works at this location and says she is the manager has the worst customer service of anyone I have ever dealt with. They added $23 dollars per month onto my line in fees I never requested or was advised about. They added $17 for a phone protection plan and $6 for the next up plan. Both of these fees were not requested or authorized by me. When I went in several days later she advised that they add those fees to every customer it's store policy. I requested to speak with her boss and she refused to give me that information. I would bet anyone $100 bucks I never get the phone call she promised I would get from him. They didn't have the watch I wanted in stock she said they would order it and when I got it she ordered the wrong one. She ordered a series 9 and I wanted the Ultra 2. Lucky for me the manager at the actual AT&T store on Wanamaker helped me return it and get what I wanted. Save yourself both time and money go to the AT&T store on Wanamaker.

I went in to help a friend upgrade their phone and research possibly switching to Direct TV from…read moreU-Verse. The sales associate today was terribly rude. When posed with questions regarding options of services and competitors she had two pat answers: I don't know OR There's no reason to be mean. The questions were very relevant to the possible purchases or contract switches in mind, and if she couldn't answer them or found them to be "mean" then she has no business standing behind that sales desk. It's very possible other associates could have done a better job, but today's experience left a very bad impression of the company. AT&T might want to consider hiring secret shoppers to monitor their stores or impress upon their associates the importance of good customer service.

Spectrum Home Automation

Spectrum Home Automation

(1 review)

Spectrum separately bills cable TV and phone service, yet for a seasonal stop they do not separate…read more I could not temporarily stop cable TV without stopping outgoing phone calls; not good when my home alarm calls out on the phone line. To resolve that I discontinued my cable TV since it is unknown if the house will be occupied in the future or sold. There is no prorating the bill, I have to pay for the entire billing period. Next thing I know I receive a bill for three pieces of leased equipment I did not install, but apparently it is my responsibility to remove the equipment. Wish they would have I informed me on the call. They did not volunteer to send me a box or return shipping label; I had to ask. Then I learn if I want to retain phone service I need to keep the modem and return only two pieces of equipment. It became apparent to me, and I verified, they not only disconnected my Cable TV, but also my phone service. We got the phone service reinstated and I disconnected the router and cable TV box. Their name may have changed to Spectrum, but their service is still on par with Time Warner.

From the owner: We are committed to helping you find the right cable TV, Internet service, home phone, and security…read morepackages for your home automation needs nationwide. Our representatives will set you up with providers from Spectrum, Xfinity, DirecTV, Vivint, Vonage, and many others. Call us now to get started!

Cox Communication - televisionserviceproviders - Updated May 2026

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