I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Amazing service from Dan - he responded to my request to fix my KitchenAid fridge, was prompt to…read moreschedule me in and came on time. He tried a few things and has offered to come back in case his fixes don't work. He also checked my washer without charging more. Will definitely recommend for appliance issues

Simply put, if you are in need of an appliance repair, give Dan a call. He came to the rescue for…read moreus when our LG refrigerator had a part go bad. He was on time, professional, and fixed the problem very quickly after diagnosing the issue and procuring the part needed. Price is more than fair. He will be our go to guy for appliance needs in the future!

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

I reached out on a Sunday and received a message very quickly regarding scheduling the next day…read more Received a diagnostic and repair service for dishwasher. Will happily reach out for future needs.

Quick responses and next day availability to replace my garbage disposal. It cost $475 total for…read morelabor and materials.

Arrived as scheduled and fixed our dishwasher in the first visit…read more No issues with scheduling and offered a decent price for the work.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

I used Atlant appliance repair to help fix the dishwasher at my rental property, he arrived on time…read moreand had the part to fix the issue right then and there. I would recommend using them due to their reliability and value.

A positive experience from start to finish...Erik responded quickly and provided a competitive…read morequote (I gathered 3 quotes) within minutes of my describing the washing machine repair. After we agreed on day and time, he learned that the part was out of stock: he let me know right away and offered to reschedule the repair on my schedule, just 2 days later than we originally agreed. Since our stacked washer/dryer is in a tight space, I was worried about moving it to get the repair done: he took it in stride and seemed to enjoy showing that he could handle it. Thanks, Erik!

Fabulous prompt service from Jerry's Appliance Co for our dryer repair…read more I left a message with what I thought the problem was with the make/model # of the dryer. He got back to me within 10 minutes, said he had the belt in stock, and would come out THE NEXT DAY. They came at the estimated time- went directly to the area- assessed the problem, and fixed it immediately! I paid with a credit card on the spot, and I was back in business. I only ended up taking an hour or so off of work. I will definitely use them again. They frequent the Fairfax/Falls Church areas. I was quoted the belt, travel, and labor fees ahead of time, and they charged those amounts. I watched a couple of YouTube videos and didn't have the time/tools, so called them and do not regret it! Well worth the money! I was extremely happy.

Diagnosed our dryer issue based on my description as needing one part for sure and possibly…read moreanother. Providing pricing (reasonable) for each and a service estimate. Showed up on time and made repairs only needing the first, less-expensive part. Work was great and pricing very fair. Will definitely use them in the future!

Optimal Appliance Repair was extremely responsive in dealing with my fridge that died. They came…read morethe day I called and diagnosed the problem immediately. They gave a fair and reasonable estimate for the work. You cannot go wrong with Leo.

I've used Optimal Appliance Repair several times to fix my Bosch appliances (dryer and oven) and…read morethey're great! They always come out right away, fix the issue in no time flat, answer any questions, and do a fantastic job. In fact, I've referred them to friends who all had a similar experience. They have very reasonable rates, are professional, fast, and extremely nice. I highly recommend them! Brandon Washington, DC

Blue Shield responded promptly, on the weekend, to our issue (our dishwasher door had broken). We…read morequickly scheduled an appointment at a convenient time for me, right before the holidays when many other folks didn't have availability. After scheduling, we had another issue pop up with our range hood. Blue Shield said no problem. Samir from Blue Shield showed up *early* - did not leave me waiting around for the end of the window they gave me. He quickly diagnosed the issues we were dealing with and gave me a fair, transparent estimate for the work. After we agreed, he fixed everything on the spot incredibly quickly and was on his way. Samir was courteous and respectful and really helped take reduce some pre-holiday worries we had with our dishwasher and hood having issues.

The technician "diagnosed" a broken pump. He quoted $450.00 to replace the pump and to reinstall…read morethe dishwasher. I paid half his quote up front.6 He returned with the new pump. He disassembled and discounted the machine. He then discovered a further problem and Increased the repair cost by $500.00. He refused to provide a written estimate of parts and launched a confusing explanation where he constantly changed numbers. He would not provide the part numbers he required and he used part names that I could not find on the Bosch website. He left the dishwasher disassembled and disconnected from the kitchen sink drain. When I was finally able to identify the parts to which he referred, I found their costs about half what he stated. I am unable to use the sink and the disposal as the water drains onto the floor.

S&E Appliance Repair saved our Christmas! We woke up Christmas Eve to continue our cookie baking…read moreonly to find that our gas oven was broken. We called many nearby appliance repair companies with no luck (either closed or only available after the holidays), until we gave Sammy a call. He answered the phone quickly, gathered basic information of our issue, and told us he'd be able to be at our place in the next couple hours. Not even an hour later, Sammy arrived. He quickly assessed the situation, disassembled the necessary parts, fixed the problem (loose igniter cable), reassembled the parts he disassembled, quickly wrote up our receipt paperwork, and was out the door! He was friendly, professional, and efficient. He truly saved our holiday season! My husband and I are very grateful and will be recommending his services to friends and family. COVID Precautions: He arrived with a mask and was very respectful of our requirements to wear shoe covers we offered.

**1 Star** **Deeply Unprofessional & Zero Follow-Through**…read more Last week, my partner and I hired this company to repair our 1.5-year-old washing machine that suddenly stopped draining. A technician came out the same day, diagnosed the issue, charged us the diagnostic fee, and we even tipped him. He told us he'd be back the next day after picking up the replacement part. And then... absolutely nothing. No update. No call. No text. No follow-through. Two days later, we called *them* -- only to be casually told that he "had to order the part" and that it would be Monday or Tuesday before they could return. Monday came and went. Tuesday came and went. Still nothing. After multiple calls from us, the company finally admitted **they never even ordered the part at all.** Not the first time we'd asked -- only after pressing them for answers a week later. No apology. No sense of urgency. No ownership. Just a vague "maybe later this week." This has been one of the most unprofessional, disorganized service experiences I've dealt with in a long time. We're now a week into this mess, completely without a functioning washing machine, because they simply didn't do what they said they would do. **Save yourself the frustration -- look elsewhere.**