The office was initially helpful and came through quickly with a price, we even scheduled the work. However our building is a condo, and any plumbing work means shutting down several other units. Thus the condo restricts water shut offs to two hour windows in the middle of the week. This information was presented to Hunt with the initial scope of work. When we tried to pin down a window that was best for Hunt, Kelly in the office told us the water would need to be off for the entire day. They have worked in this building before, so they should know that it is not possible. When we asked Kelly if we could speak to the plumber directly, she said he would say the same thing. Eventually Kelly just told us to find another plumber and hung up the phone on us. Getting someone to answer the phone is hit or miss. I recommend you look elsewhere for someone who actually understands the concept of customer service. read more