We had some issues with our faucet in our bathroom and a constantly running toilet. We tried to fix these issues ourselves with no luck and decided it was time to get professional help. I called Saturday morning and Michael & Son assigned us Justin to come the very same day in the afternoon. Justin Garcia was extremely professional and easy to communicate with. He assessed our situation and told us exactly what needed fixing. He provided us with cost estimates for everything, which we really appreciated. The job was done for the toilet on the same day and the next day for the faucet (we ordered a new faucet and Justin installed it). Again, he was professional and on time. Highly recommend this company and Justin! I've had great experiences with them on several occasions now. Thank you! read more

I can no longer recommend Michael & Son Services. I have used them several times over the years, but based on the last few visits I'll do my research and find other providers. My HVAC was making loud vibrating and rattling sounds. A technician arrived late, did a very brief visual inspection (without even opening it up), misdiagnosed the problem as air ducts, said it's "not something we do," and left in under 10 minutes. I had questions but he seemed more interested in leaving than helping. A year before that, I was having a different issue and I had the same experience with a technician more interested in ending his day than fixing the problem. In all honestly, I felt both turned down fixing the problem because it was raining or snowing on the days they arrived. On the other hand, a technician from a DC-area family-owned company actually took the time to find the problem, open the HVAC system, and properly fix it in under two hours -- and it had nothing to do with air ducts. This guy answered all my questions, was friendly, and actually offered recommendations and offered to come back if the issue returns. I do not feel like Michael and Sons would do the same for me anymore. read more

I decided to replace a faucet in an upstairs bathroom and got stuck with an open pipe because I could not remove a compression ring from the hot water pipe to replace the bad water shut off/feed valve under the sink. This is a copper wedding ring looking part which a nut behind it crushes onto the pipe. The compression ring requires a special tool to pull it off the pipe. Having a completely open pipe I had to shut water off to the entire house to prevent flooding. I called Michael and Sons and agreed to the emergency service fee to come out on a Sunday afternoon. When the tech arrived, I took him up to where the problem was and showed it to him and explained the problem. I asked him for an estimate on replacing the hot water feed valve I was stuck on and since he was there how much to just finish the install which was fastening the sink basin back to the counter, installing the feed valve, installing the new faucet and drain into the basin and connecting the "P" trap to the drain and the water feed lines to the new faucet. I had all the parts except the adhesive to secure the basin. The tech went to his van and returned to tell me 1600$. I asked him why so much? He could not answer, he just showed me a tablet with all the parts including replacing the "p" trap which I did not need. He told me he just put what work needed to be done into the system and that was the price. I asked him if it would be cheaper if they provided the parts instead of using my stuff and he chuckled and said, "uh no". I declined to do the work and asked him to revise the estimate to ONLY replace the feed valve I was stuck on. He balked at this and said he had to go back to his van and to re-write the estimate. He returned and announced that the new estimate to only replace the feed valve was 1600$. Now, professionally I have been an estimator for 30 years in a different industry. I asked him why is the estimate 1600$ How many hours or labor units are you quoting this for? "What is the labor rate?" "How are you coming up with this number?" He could not answer, just kept referring to the tablet. I asked him to provide me with a written estimate I could review, and he said he could not. I advised that he needs to be able to explain his estimate. Why quote the same price for a fraction of the work? I told him to leave, and I would not have them do any work. He asked me to sign to pay for the emergency service charge which was approximately 169$. I did. I agreed to that before they came out... so it is what it is. I flushed toilets for the rest of the day with 5-gallon buckets filled by the neighbor's garden hose. The next morning, I called another plumber who came out and replaced the valves on BOTH hot and cold-water lines with better valves than I had from the hardware store. He gave me helpful advice for finishing the installation. I was able to complete the job from there. The other plumber was there for about an hour and charged me only about 250$ for parts AND labor. Michael and sons were gouging a distressed customer. I am writing a BBB complaint for the first time in my life. read more

Michael & Son Services - this is the compression ring stuck on the copper water pipe. that they wanted 1600$ to remove and install the new feed valve. - Plumbing Near Me - Alexandria, Virginia

AVOID Michael & Sons (M&S) After more than 20 years as a loyal customer, this has been one of the most mentally and financially stressful experiences. M&S performed defective work, failed county inspection, and did nothing to rectify their faulty, malfunctioning work. In July 2025, a leak in my basement ceiling led their restoration team to open the drywall and discover a drain pipe installed with the slope inverted--meaning water literally had to flow upward to drain. Their own technicians confirmed it was installed incorrectly. When I reviewed my records, I found that Michael & Son installed this plumbing during my prior basement remodel. I also located the Fairfax County inspection report rejecting the work at the time and requiring the drain lines be reworked due to improper slope. (but clearly M&S didn't). Because this defect was never corrected, our basement suffered water damage and mold contamination. Despite providing the contract, inspection report, and documentation, the company has refused to take responsibility. After months of unanswered emails, shifting explanations, and no resolution, I've had to take legal action; a huge expense on top of what I've already paid M&S. Extremely disappointing from a company that markets itself as family oriented and quality workmanship. read more

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Joshua from Michael and Sons was just so professional and so was his coworker. They let me know when they were going to come and came exactly when they said. We're very friendly. And I hope fix my air conditioner. read more

Noel was professional and knowledgeable. He diagnosed the problem and took care of it. we really appreciated how he explained things to us. Thank you for sending us your best. read more

We called Michael & Son to schedule A/C tune-up. Luckily, a technician, Diego, was able to service both A/C units. We were very pleased with Diego's professionalism and knowledge of the systems. He completed the work thoroughly and efficiently and made sure to clean up any debris. The cost of $69 to service the unit was affordable and encourages us to use Michael & Son in the future. read more

We had our annual Plumbing inspection completed by Mayfri from Michael and Son. He was thorough and answered all our questions. He was pleasant and professional. I would definitely recommend his services for your plumbing needs. read more

My HVAC was blowing air but not cooling. They came out and determined i needed a whole new unit outside and probably inside too. The cost $10,000 to $15,000 plus some duct work which they don't do. I got a second opinion, turns out I didn't a new unit just a condenser $750, plus some duct work. Michael and Sons totally lied to me. I will never use them again for anything or refer them to anyone. read more

They charged me 2000 dollars to fix a kitchen faucet as there was an overflowing emergency. Let me put it this way: you would be an idiot to use this company. Stay away. read more

I was able to book an online appointment within minutes, it was very user friendly to do so. I appreciated the companies text communication updates and updates on ETA. My mother had some concerns with a pipe blockage in her bathroom's condo unit (sink and tub) so we wanted to get some professional advice on what was going on. Anderson Mejia was our onsite tech and he was super informative and patient with my mother, he even helped my mother understand some of the basics, which was really appreciated, as it put her concerns at ease. Thank you! read more

UPDATE reached out to the company representative who commented on my Yelp review and he didn't do anything but waste my time. Ignored my request for a refund on an estimate they were supposed to refund after I hired them to do the work. Then after telling me they couldn't reimburse for repairs someone else made on their work, said he wanted to see more info from my contractor. Sure dude let me waste more of my time and that of a company that had to fix your inferior work. read more

Michael & Son Services - Text and picture from my contractor when he had to redo work that Michael & Son did. - Plumbing Near Me - Alexandria, Virginia

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Without hot water(again) so I called and made an appointment. The tech responded right on time and quickly diagnosed the on going problem as the wrong type of water heater was installed by M and S less than a year ago (natural gas instead of propane). He called and got another tech scheduled for the following day. Tech showed up right on time and replaced the water heater with a brand new one. I asked if it was propane and he said yes. Fast forward a couple of days and no hot water again. Tech showed up and restarted the pilot and asked if I had propane or natural gas. Propane. Guess what. Another natural gas heater was installed again. Water heater number three was finally the correct propane model! M and S offered a discount on future service. Don't think I'll be using it. read more

Michael & Son Services - Water heater number three - Plumbing Near Me - Alexandria, Virginia

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Hector Z. & Cindy P. did a fantastic job installing a whisper, quiet fan with light in my bathroom. read more

Michael & Son Services - bathroom fan with light - Plumbing Near Me - Alexandria, Virginia

Not sure why there are so many negative reviews here, I have had Michael & Son as my go to HVAC service for a few decades now and have always had wonderful results! read more

Michael Madrid came to do a routine check of my plumbing system. It's the first time I've had that review done. He was very thorough, professional, and helpful, and he answered all of my questions. I appreciated that he told me the shower faucet control was OK, when he could easily have said it needed to be replaced. I think that's a valuable sign that he and Michael and Son are honest and trustworthy. I would be happy to have him do any plumbing work I need in the future. read more

I've never had a vendor come and give me a TO-DO list -- that was my experience with Michael & Sons. Our AC is having issues. Michael & Sons said they couldn't fix it because they don't use Lennox AC parts. Then they said that even if they did use Lennox parts, they still wouldn't fix our unit until we put flooring in our attic where the unit is located. When we pointed out that there is already flooring and a platform around the unit, we were told it wasn't enough -- but that it doesn't matter anyway, because they don't use Lennox parts. read more

I have been dealing with M&S for a few years. Today we had a well versed Electrician named Isac. Outstanding service, educated us on an issue we had and proceeded to correct our electrical problem we had. We really appreciate the time Isac took to explain and correct the issue and will call for him any time we have an issue with electrical. Thanks. read more

On June 19, a technician arrived with the new control board. Now on June 21, the air conditioner has quit once again for the third week. A Gold membership is meaningless. The technicians are incompetent and merely blame the defective parts. They have NO idea how to fix the AC unit. DO NOT USE Michael and Sons. read more

Fast, friendly, safe, efficient, no drama, fixed my electrical problem exactly as it needed to be with no upsells. Everything I needed and wanted, on time, and at a great price! Will definitely have these folks do more work in the future. One of the beat home repair transactions I've done in the DMV. read more

Called Michael & Sons on a Sunday late morning when our A/C stopped working after a power outage. They gave us a time window of 12 noon to 6pm and Juan arrived before 3pm. He was polite and professional, covered his shoes before coming inside. He patiently explained what he was doing at every step of the process and answered every one of our questions in a respectful and thorough manner. Turns out our capacitor was blown, and we also had the unit cleaned for good measure. Unfortunately, the replacement part was quite expensive ($350 - result of tariffs maybe?) but other than that, we were very happy with the entire experience. Giving four stars because of the cost of the part, but Juan's service was 5-star. read more

The after-hours technician that worked on my electrical issue, Mr. Ilich Landaverde, is very knowledgeable, great at troubleshooting, and really good at explaining complex electrical problems. Very professional and helpful. read more

I requested an A/C service. It appeared to not be receiving power or cooling. Sokoyama showed early in the day. I explained what symptoms I was experiencing. He did a complete check of the system to determine the cause and what I needed to do to get it fixed. read more

Rabiu was very profesional, on time and responsive. Highly recommend. He changed our tub spout in a jiffy with no mess. Pricing is fair.

Rabiu Yusuf was very professional in fixing our kitchen appliance. He is an expert who quickly diagnosed the problem, explained it to me, got my consent to fix the issue, and then very quickly made the repairs. Our kitchen appliance runs pristinely now. Thank you, Rabiu! I will just add that Rabiu took no breaks from the moment he arrived at our home until the job was done; he was even kind to our dogs and used foot-coverings before asking to enter our home. My experience is that Rabiu is a consummate professional. Thank you read more

Avoid this company, performed an "inspection" resulting in damaging my appliances and the attempted to offer me unnecessary repairs at an astronomical price. This inspection now is costing me 1000 dollars in repairs due to the damage they caused read more

My experience with this company is they are timely. They are willing to provide you with the details and a "lifetime warranty" of their service. All good points, I will not dispute that. But the prices for replacing a simple outdoor power outlet are way too high. $69 for just showing up at my door, then a $400+ bill for replacing a simple power outlet. The statement was, "The power outlet is showing red, so it will need to be replaced. Including parts, labor and 'Lifetime Warranty,' over $400." Seriously? I can do this job myself for less than the $69 "Consultation" fee. Going to Lowes, under $30 for a replacement two-plug outlet. Labor? 15 minutes after switching the breaker off. Definitely not worth $400+ read more

$89.00 for him to come out to tell I need a induced motor. 3 days later I get an estimate of $1699.00. So I went somewhere else. The service man I went with took the Inducer motor out, saw there was a bird inside it that burnt the motor. At that time he suggested that I need a wire cover for my chimney to keep the animals out. Michael and Son's only wanted to go outside to see my AC unit so he could make an upgrade. It probably would have cost $2500 or more had he suggested a wire cover. Since he did not because he didnt bother to look at the inducer motor. So I called Gerri just like she told me to. She says so what happen. I told her the exact same thing I posted on the review. I finish I wait for her to say something but she doesnt. SO I say okay I am done. She says well I was waiting for you to finish. I am thinking sorry I didn't say "The End" she says okay so there isnt anything we can do. Which I knew already but because she responded with the generic answer "give us a call". So here is the deal, 6 months later a bird could have flown in and did the same exact thing. read more

Worst company ever! Had a service appointment on Wednesday 4-6pm no show / tech cancelled. Moved to Friday 12-6pm so took off work. No show/ tech cancelled. We got scheduled for first appointment of the day today Saturday. 8am-10am no tech. Called saying it got moved to 11am just called and everyone is saying they can't get in touch with the tech. Absolutely f-Ing terrible company. read more

I noticed a Michael and Sons's van Idling across from my house, I don't know how long it had been there. I went outside to do some garden work and after idling for half an hour that I observed it, I politely asked the driver, who had the window down on a 50° sunny day, if he could cut the engine. He said no, I'm cold that's why I have the heat on. I said, with your window down? He started putting the window up and I said it's illegal to idle a vehicle in DC and he said he didn't care. Told him I would report it and he said fine. And he continued Idling for at least another half an hour, for well over an hour in total that I observed. It is illegal to idle vehicles for good reason, namely air quality & climate change. It's also basic common sense not to waste gas and cause needless wear and tear to your employer's vehicle. If you see a government or a commercial vehicle idling, you can report it in DC via 311 and the Department of energy and environment will send a ticket as well as education about the law. More here https://www.reddit.com/r/washingtondc/comments/1c97ba9/psa_reporting_commercial_vehicle_engine_idling/ read more

I had my water heater flushed on January 9, 2026. My technician was Hyo Kim. He did an excellent job and explained what he was doing every step of the way. He was very professional and thorough and made sure that it was completely free of any sediment. He even wrote the dates on the appliance when it should be serviced next. He also provided pictures of and explained the differences between a complete flush and a regular drain that's commonly performed. read more

I called two days ago to request service. They were supposed to come today between 12pm and 6pm, I have the text message to prove it. I call to check in because it was 5:40 pm and I hadn't received an on my way call or text only to be told my service was scheduled as an emergency and they didn't plan on coming until between 6pm to 12am. Flabbergasted, I ask what's the next step when something like this happens. I was told I'd need to speak to a manager but managers aren't in on weekends and the tech would get to me after the call he's at now. I ask for an ETA and they couldn't give me one. To be fair, the gentleman who took my call was very gracious and apologetic AND this is bad business practice. It's 80 degrees in my house! I would've hired someone else! My neighbor recommended Michael and Sons and it's a no for me and everyone who asks who I'd recommend. read more

Jorge is excellent - he has come to my place twice for fixes and is always polite, helpful in explanation and speedy to resolution. Have been a member for 2 years and have absolutely gotten my money's worth. Highly recommend! read more

They had to come a number of times before I decided to replace the toilet. Service was very good each time.

Basil was very efficient, explained why my forced air unit might be blowing colder air, offered options to make it more efficient + the Michael & Son service plan, but I didn't feel pressured to purchase any of it. He completed the work quickly and was incredibly polite! Price was a bit more than I expected (I would have loved the original service fee to be waived since I had work done), but it I'm hoping it's worth it. read more

This company doesn't even deserve 0 stars. My actual rating is that I give them negative one million stars. Not only did they send 3 different plumbers over 4 days and were still unable to resolve my problem of an overflowing sink but on the very first day they got their 40 foot snake stuck in the pipes! They charged $1000 for the "repairs", they lied to us that we were just signing for the payment but instead scammed us into falsely signing a contract! Not only did they not solve the problem, they made the problem significantly worse! Now the drywall, countertops and cabinets need to be demolished to remove the snake. Not only in our home but in our downstairs neighbors home as well! Both of us in the home as well as our downstairs neighbor have had to take off multiple days of of work. They also said even though they completely caused the problem with their incompetence they said we will be 100% responsible with the costs of removing the snake. They also started to cut a hole in my drywall which I did NOT authorize them to do! I explained I have lead paint in my home, drywall has to be expertly demolished, you CANNOT just cut into it! This company exposed me to and spread lead dust throughout my home! When I called to complain they LIED and said they didn't do it! They were the only ones in my home! Of course they did it! Lying, scamming, beyond horrible in every single solitary way! Even when you call the manager Scott, even though he answered the phone"this is Scott" then when I start to complain he lies and says oh well this isn't Scott. Then I had the phone to the technician in my home and he goes, hey Scott, this is Adam. Yeah? It was Scott. A worst nightmare come true every step of the way. Hire literally anyone else please. They probably arent even plumbers as they call them "technicians" read more

Michael & Son Services - Hole they cut without permission then lied that they did it. - Plumbing Near Me - Alexandria, Virginia

I had a new circuit breaker installed in mid-December by Oliver Stone. He did a good job in minimizing the damage to the ceiling. He said he needed a new groundbreaker which he was going to order and would need to come back to install. I was contacted on January 12 to make an appointment for him to come back. I called the number back and then was told they couldn't book the appointment but someone would call me. Never heard from anyone and then end of February received the permits. Replied back to the email saying someone needed to install the groundbreaker. Still waiting! read more

The technician came out and saw that the issue I had with the heater/cooling unit needed a different service company. He offered suggestions of who to call. I appreciated his honest assessment . He saved me time and money. Many thanks. read more

I had a capacitor go bad on the A/C unit. The tech arrived after hours so I was okay with paying for emergency response. What I DID NOT expect was a bill of almost $800. The capacitor cost by itself was over $500. I've had capacitors go bad over the years, I've had contractors come out and replace it at a cost of around $75. I've also see on the web about companies like Michael & Sons over charging for capacitor replacement. Needless to say I was very dissapointed, had my daughters not been there with me I would have cancelled the service and rescheduled at a more reasonable cost. I WILL NEVER use this company again, as I do know many home owners I will NOT EVER recommend Michael & Sons. read more

The only positive I can offer is that Michael & Son was able to replace my water supply line quickly. Unfortunately, everything after that was deeply frustrating. Eleven days after the trench was dug for the boring operation, the excavation was still open -- leaving the curb stop and newly installed water service line exposed to freezing temperatures and sitting in standing water. Given the weather conditions, this created a real risk of damage that should never have existed. Photos included show the condition of the excavation 10-11 days after installation, including standing water and exposure during freezing weather. My understanding is that, at a minimum, the company should have taken basic temporary protective measures -- such as draining standing water and adding temporary insulation -- until the excavation could be properly backfilled. None of that was done. I contacted the company to alert them to the issue before anything froze or failed. Instead of acknowledging the problem, one of their operations managers responded in a dismissive and sarcastic manner, as if correcting unfinished work was a favor rather than part of a $14,000+ job (water supply line and water heater replacement). I was understandably upset, but a basic level of professionalism or accountability at the outset would have gone a long way toward de-escalating the situation. What I experienced instead was poor communication and a lack of ownership. My takeaway for Michael & Son's senior leadership: technical capability alone isn't enough. Project follow-through and customer communication matter just as much, especially when the stakes involve potential property damage. Training managers in basic customer service and emotional intelligence would significantly improve the customer experience. Based on my experience, I would not use this company again. read more

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