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    Ask the Community - B L James & Son

    Arlington Plumbing Heating and Cooling

    Arlington Plumbing Heating and Cooling

    4.7
    (76 reviews)

    Earlier this week, my hot water heater failed (significant leaking) and it needed to be replaced…read moreasap. I reached out via Yelp to five different plumbing companies in the NoVa area for quotes and an idea of when they could help me out. Arlington Plumbing Heating and Cooling replied to my inquiry within minutes. I received quotes from three companies and Arlington Plumbing's quote was competitive. I was sold by Arlington Plumbing's promptness to my request and their professionalism on the phone. It was 9am, and I was told I would have hot water by the end of the day. Arlington Plumbing Heating and Cooling delivered. I was given an estimate of the time they could do the work and over the course of the day I was contacted a number of times via phone that they were on track. Arlington Plumbing arrived at the agreed upon time, did the work with a professional manner, they did a great job of cleaning up, and I had hot water before my spouse arrived home from work. My spouse thought I was a hero, but it was really Arlington Plumbing Heating and Cooling that was the hero. Thank you. I will definitely use this company again when I have my next plumbing issue. I will absolutely provide their contact information to my friends and neighbors when they have an issue.

    If I could give it negative stars, I would. They installed an ac unit for me 2 years ago for…read morethousands of dollars and never put in enough refrigerant. Last year they came out to add a little more. This year they refused to service it. Please do not use this service. No integrity what so ever.

    DC Plumbing & Drain Service

    DC Plumbing & Drain Service

    4.8
    (86 reviews)

    James is very responsive; however, if I could give Jeff, the plumber, a negative star I would do…read moreso. I made it very clear that my sink needed to be snaked. I made it very clear that the technician bring a drop cloth to place over my hardwood flooring, towels to wipe up water, and a bucket/pan to place underneath the sink to catch any water. This should be standard of any plumber that shows up to any home. No customer should have to tell a plumbing company this. None of these items were brought by the technician, Jeff. Instead, Jeff just showed up with a very dirty and rusted snake in a contractor bag, the smallest of rags, and no pan/bucket. Jeff dragged the dirty snake all over the hardwood flooring, ended up using my tenant's towels and pan - and he was slower than molasses in doing the job...he kept taking breaks while on the job. My tenant actually took the pan of water to the bathroom to empty in the toilet. Jeff failed to connect all of the snake together the first time - so he had to snake it a second time and add more links to the snake. Horrible experience. Just horrible. I will never again be using or recommending this company. I feel I was ripped off when it came to the amount charged as well. The high ratings shown do not reflect my experience at all. I don't like to give negative reviews - but I feel this one is definitely needed.

    David is very thorough and communicative. He walked me through our plumbing issues and was happy to…read moregive less costly repair options if we didn't want to replace components (which would be more expensive and labor intensive). His prices are fair and explanations are helpful. I appreciate that he answered all of my questions patiently and in a way I could understand -- even if it meant he had to repeat himself lol. He also didn't try to upsell us on unnecessary repairs! I'm very happy with the customer service and the completed work.

    Capitol  Handyman & Plumbing

    Capitol Handyman & Plumbing

    4.7
    (108 reviews)

    David and his team replaced two bathroom vanities (which required some plumbing changes) and…read moreinstalled an access panel. They were responsive and timely. He said he would come at noon, he called to confirm he was on his way at 11:30 and arrived right at noon. He was clear about pricing and was communicative throughout the job. Everything is installed and looks and works great! They also cleared away all the trash associated with the job. I will definitely call them again for other projects.

    We have used Capitol Handyman for multiple renovation projects and will 100% keep going back to…read morethem as needed. They have helped us completely renovate two bathrooms with custom showers, cabinets, and non standard tiles, retiled and painted our basement, painted our staircase wooden railings, and installed marmoleum flooring in our kitchen. Each time, David came up with creative and viable options for us, advised and accommodated us on any custom requests, kept us up to date on timeline, and made sure to check in with us on any decisions as the project evolved. David's crew is also very skilled, professional, courteous, and meticulous. They all have a very high sense of quality as evidenced by how well the tile fitting and flooring came out (we live in an old row house so nothing is straightforward). David also has a network of special contractors that he pulls in for special tasks (like installing a glass shower door). Their pricing is also reasonable , especially considering the value and peace of mind you get with David and his crew's professionalism.

    B L James & Son - hvac - Updated August 2026

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