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    Services - B L James & Son

    Faucet repair

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    Hot water recirculation pump installation

    Hot water recirculation pump repair

    HVAC installation or replacement

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    Plumbing installation or replacement

    Plumbing repair

    Sewer repair

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    Sump pump repair

    Water heater installation

    Water heater repair

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    Ask the Community - B L James & Son

    Residential Express Heating & Air - Truly grateful for being 1 of America's 150 Favorite small businesses! featured in Entrepreneur Magazine, July 2023 edition.

    Residential Express Heating & Air

    (475 reviews)

    Called Residential Express for a full-system replacement quote in October. Was pleased with the…read moreexperience, which simply involved taking measurements and asking what changes I might want with the setup--much better than the high-pressure sales pitch from the bigger companies in the area. We pushed off the replacement thinking our unit would survive one more winter, but of course of furnace went out unexpectedly in the middle of the night during one of the coldest stints of the season. Called Residential Express the following morning, they pulled up my quote from 4 months prior, verified the price hadn't changed and were able to schedule me for a full HVAC replacement the next day. Freddie and Flavian arrived on time and were very professional moving through our house and working in our backyard and utility closet. They explained any changes they needed to make, went over the new setup and recommended service intervals, and hauled all of the old equipment away, leaving our house looking better than when they arrived. Very happy with our experience with Residential Express and wouldn't hesitate to use them again.

    RES installed new HVAC in September 2021. Freezing temps last night and my heat wouldn't kick on…read more Needless to say, it's cold in the house. Literally wearing a sweater and two sweater wraps. New HVAC filter, reset breaker. Thermostat batteries are fine. Still not kicking on. Sent Yelp message to RES because they have always been quick to respond. And they did this time as well and the woman who gave me a call was nice and tried to help. Pretty disappointed that they can't quickly swing by today. From what I've read, it's likely a dirty flame sensor or the ignitor switch (neither of which is a long job - I just don't have the tools). HVAC less than 5 years old, so parts are under warranty with RES; however, I had to call someone else. Bottom line: Someone else is coming today, but I could end up paying for parts. Kind of feels like my current needs weren't lucrative enough for RES to make a concerted effort to swing by.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (272 reviews)

    Palisades

    I needed a plumber to finish up some work on my toilet that a previous plumber (through my home…read morewarranty company) did not finish. Yesterday (1/6/25) I did a Yelp search for plumbers and Roto-Rooter was the first to respond. I set up the appointment via text for this morning between 8am - 12pm. Around 10:30am they called my tenant to say they were finding someone who was available. I called them and long/short, we "rescheduled" for the 1-5 pm slot and someone ended up coming later that afternoon. I didn't get a specific reason for the later appointment time other than they were looking for someone who was available, which didn't make sense as I would assume since you set the appointment you would have had someone available--but I do understand how appointments can run late, or maybe someone didn't show up to work. I'm just glad my tenant's wife was going to be home all day today so it worked out. In any event, and that piece aside, I gave 5 stars because the staff at the home office were very nice, polite, responsive, friendly, and professional, as was Ernest, the plumber. Setting up the appointment was easy, and I also loved that they followed my instructions to call the tenant, not me, when they're on their way (I live in California and many times techs will call me early in the morning saying they're on their way to the unit *after* I told them to call my tenant). Ernest called me after surveying the issue, told me what needed to be done and how much it cost, which I approved. He explained everything thoroughly. He did the work, we did the payment over the phone, I immediately received my email invoice and receipt, plus my tenant sent me a photo of the paper invoice. They were thorough and finally solved a problem for me. I would use them again.

    When turning on the water in my bathroom sink, the water started coming up in the tub and not…read moredraining out of the tub. The plumber unclogged the pipe, and the situation was fixed. I was charged $1,200 + $72.00 tax fee. After reviewing the cost with other Plumbers, I found that I was charged 3 times the cost. I will never use this company again!

    B L James & Son - hvac - Updated May 2026

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