I had an amazing experience with this shop. At the start of April, one of my computer's that The Queen was using for remote learning looked like it had a crack on the screen. It was a Dell laptop that was 2 years old. The computer still worked when hooked up to a separate monitor, but the screen was just disastrous in terms of seeing anything on the monitor itself.
Fortunately through the power of networking, The Queen met a gentlemen through one of her art websites who works for this place and boy was that a lucky break. The communication was amazing, and he really talked us through the process. He told us how long the repairs would take (around 1-2 weeks) and even gave The Queen a loaner computer to use to cover the time it would take to repair the computer.
We gave him the computer on April 1 and got it back on April 7. He immediately sent the repair results beforehand on April 6 and gave us a quote for the work. Honestly, the computer looked brand new, and the price was super reasonable compared to the other places I looked at based on what I thought the problem was at the time. They even added a 3-month warranty in case anything else happened or if the screen didn't work. I also like the fact that they have the option of allowing you to mail in your items for repair if you can't get them physically to their location. Speaking of location, I am not sure where they are located. Normally you have to call for an appointment, and I imagine at that time that information is given to you. However, because The Queen knew this person, I gave her the laptop and she made arrangements to meet him on his way home from work to hand the computer over to him. Same was done for pick-up after the repairs.
For you Mac users, they also service those as well. They do repairs on Apple products and all computer including but not limited to PC/Desktops, laptops, and Phones (including iPhones). All in all, I would highly recommend this shop!! The service turnaround was well before what was communicated and the team was super nice and knowledgeable. Their mission statement is one of centralization around repairing local consumer electronics for much cheaper prices compared to manufacturer prices. I like that they state that focus on diagnosing the specific issue rather than replacing entire parts that may be more expensive. They perform a pre-diagnosis of the problem, which is what they did for my computer and simply repaired what needed to be repaired, saving me $$$.
I am hoping to not need to use their services again, but man if something happens to one of the many laptops I have at home, who am I gonna call? Skip Repairs, LLC! Give them a call if you are in the Chicago area and need IT repairs done on your computers or phones. read more