I went a few months ago and had Botox done and the lady named Alexis did a great job. I was so impressed with the results. Looking forward to going back. I highly recommend their service. read more

They gave me ptosis in my eye lid. Now I'm stuck with a droopy eye before a wedding. Apparently, my post needs to be 85 characters read more

I feel completely taken advantage of by this business. I was charged far more than what was originally discussed, and when I tried to address it, I was ignored and dismissed. It's incredibly frustrating to spend your hard-earned money and be treated like your concerns don't matter at all. This experience left a really bad taste in my mouth. I would not recommend this business to anyone who expects honesty and accountability. read more

was seen by a young lady on Sunday morning, who seemed quite bit nervous when she started to do my crows feet From the angle, she was attempting to do my crows feet and hit a vein. Immediately and bruised really bad.. I was told I would be contacted Lisa still have not heard from her and I've been sending photos, no advice on what to do other than to ice it which the facility had no ice packs. I referred a few people and it seems as if everyone of us has now had issues with this placw and I will no longer receive any Botox or refer anyone. I'm a business owner myself and I would never client who received poor service and left swollen and bruised with no follow up. I honestly believe there are too many new injectors there that seemed to be very new at injecting. only gave one star because I have to pick a star. read more

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Scam artist owner. She can't keep decent people on staff. I prepaid during a sale for many units of Botox. I went in for first round which didn't use my entire purchase and it didn't take affect at all. She wanted me to come in to redo it. I did and she claimed it must have been a bad batch. Second one was no better. I told her I would pay for first batch but I expected a refund for the remaining ones on file as I did not like being a pin cushion for no positive outcome. She refused. We went back and forth many times over it. Now I am writing the review I should have done immediately and am considering reposting to the better business bureau. Stay away! read more

The nurse is there are awesome and pay attention to detail. The price is a reasonable and the owner is awesome. read more

Skin Matters - This is after I just took it tonight. This is two nights later. - Laser Hair Removal Near Me - Atlanta, Georgia

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First, you walk in and there are not live humans to greet you. You are greeted by people in another country on a computer screen. Second, the facility is unwelcoming. Third, the turnover rate is so high. Fourth, last I googled, I cannot find an up to date business license. Save your money. Goto Sev. I could go on and on, but I'm tired of wasting my time on this place. Wish I could give zero stars. read more

you'd be better off burning your money. This place is disgusting and the laser hair removal does not work. we went elsewhere on a different body part, and it worked flawlessly. the aesthetician turnover is high and they either don't show up or come late. they have a virtual receptionist at the door. No present human to speak to. they may or may not greet you and they rarely answer your call if you need to reschedule. the owner is shady too. she will call from a WhatsApp number to speak to you. I'd rather find my next place on Craigslist that's located in a dark alley and has been featured on Botched than go here. I can't believe this place stays in business. stay away!! read more

I got a face peel there. The only thing that peeled was my chin. Not worth the money.

This company deserves no stars but I had to give it one to submit my review! I learned about this place from a text. It stated that a friend had referred me and they needed models to help with their teaching. I confirmed a licensed nurse would be there to help in any way. I asked several times who the referred friend was but never got that information. I was told I could get filler or botox after a consult of what was needed for $300. I finally agreed to go in and get some filler in my cheeks. After a few days to a week, I could see no results. I received a request for a review and since i didn't want to send a bad review, I submitted a request to come in and have a review of what was done and I even went by the shop on a Sunday, because they usually are open on Sundays. It was closed. Since I didn't hear back, I let it go. Then, I received another text asking me to come in and have more services. I responded that I would not come in because what I had done did not work and when I reached out, no one responded to me. The person who schedules told me the tox and filler coordinator would call me the next day. I received no call. I only received a text to come in for a look. I knew that would mean they could do nothing but I went anyway which was Sunday Fathers Day. The response I received was filled with attitude from Lisa Elias, the owner. She blamed everything and everyone, even told me the person who did my filler was new. I found out later Dana is not new. She has been there for 2 years. If you offer a potential client a promotion, you need to provide the service even if it costs you money. All she kept saying was that she could not give me free product. All I wanted was to get what I was told I would receive. If I had been satisfied, I would have come back and told all of my friends. I did not get it resolved on Sunday, Father's Day because one of their patients passed out while getting blood and I could not wait for 1.5 hours. I went back today Sat, June 21 and was met with 3 of the most pleasant aestheticians; however, the redo that Lisa offered me resulted in one cheek being filled properly and the other more flat. It was not even on both sides and I went back about 1.5 hour later and when Lisa figured out I was the client who has not been satisfied, she decided to shame me and put me in a room, away from the waiting room, to wait until they could get to me. Basically putting me in time out. A new client happen to walk in when I was having that conversation with Lisa and when I was told to sit down and wait because the new client had priority, the person asked if I trusted these people. She could see the tension in the room. I told her she would be fine. I can only assume the "new" client did not get a good feeling and left. At that point, Lisa came back to my room where I had been waiting for more than 30 minutes and told me that I had caused her client to walk out and leave. Please don't waste your time or money on this place. The owner is not interested in satisfying her clients. I wasn't looking for a deal, I was looking to receive the original offer I received. read more

-- update after the owner messaged me- Honestly feel like the owner is unprofessional after this message from her. She blames her employee rather than taking accountability since she's the one who hired them. I've done laser hair removal at NYAH med spa a few years ago and I saw results after the first treatment. So her telling me it'll take 12-24treatments is false. After reading other reviews and seeing how she responds, I would avoid this place if you don't want to waste time and money. --- I've had 5-6 laser hair removal treatments so far and I honestly don't see a difference since starting. I've been to other places and the hairs thin out, fall out, and less come back after the first session. That hasn't been the case. I was going to wait until my 8th session but I'm tired of driving up to get zapped with no results. I also got their Botox once and didn't see any difference compared to my previous Botox from other clinics. Other reviews mention the Botox here isn't effective so I don't know where they're getting their stuff. read more

Skin Matters - Laser Hair Removal Near Me - Atlanta, Georgia

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Bought a Groupon for this business years ago, made apt, and they were closed. Since then they continue to spam my phone with NONSTOP texts even when you keep opting out. I hope they eventually make this illegal. Would never do business with them read more

Great staff with amazing knowledge, despite the busy atmosphere. Was able to get the services I wanted both at the same time, absolutely worth traveling to visit. read more

I had a positive experience! My injector was knowledgeable, listened to my concerns and most importantly there was no up selling. The owner made it a point to introduce herself and thanked me for coming in. read more

I had a great first experience today and I feel like Wendy really listened to me and respected my budget!

Jasmine, the nurse who administered my injections, was very nice and knowledgeable. Unfortunately, it was a total waste of money and time! Not sure what was injected, but there is no way that it was the 120 units of Dysport that I purchased. Other than a bruise, I have seen NO result whatsoever! I've had Dysport before and have had good results. Very, very disappointed. Save your $ and time!! read more

I have visited Skin Matters on two occasions with both visits being approximately 1 year apart with the most recent visit being in April of 2025.. On each visit, I received Restalane and Dysport. I'm usually on a budget so I need the best bang for the buck. On both occasions, I could not have been more pleased. I believe Lisa did my procedures. She attended college at Auburn and teased me for being an Alabama fan but she is as nice as she could possibly be, very professional and listened carefully as we discussed my concerns and what I would like to improve. With that information, she did the absolute best she could do to achieve the results I was hoping for. Of course we always want more, faster and for as little as possible but its important to be realistic about our expectations. Its also important to remember that you cannot make a silk purse out of a sows ear. I am truly shocked to read some of these reviews because this has not been my experience AT ALL. Several reviews have implied that Skin Matters is unsanitary and does not maintain a sterile environment. I did not find that to be the case AT ALL. It's a small space but to me, that means lower overhead and better pricing for people like me. I can't speak to the experiences of others or the esthetician who may have worked with them but my experience could not have been better because I felt that Lisa was very sincere in trying to meet my needs. I think its possible that some younger astheticians may not possess the same people skills as Lisa. That's something they will hopefully gain with time. Atlanta is a busy place and people are generally in a rush and everyone else is just in their way. People complain a lot about everything so I'm not surprised this many people would take the time to use that phone that is always in front of their face to post a negative comment but this one review that is completely honest, from the heart and I'm not being compensated to offer a positive review. I wouldn't be surprised if some of these negative reviews were because someone compensated them to make such a review. I say check out Skin Matters for yourself and be your own judge. As for me, I will definitely be back because I have nothing to complain about and no reason not to. You only live once. Why not like what you see when you look in the mirror ? read more

I had an amazing experience here at skin matters . I receive dysport 120 units in my chin periorbital region and nose . And I love my results . Stephanie was my injector and her touch is so soft and gentle minimizing pain to no pain at all . I am going back and here for life read more

I've been going to Skin Matters Med Spa for a while now and they truly are fabulous! I totally recommend them for any of your facial and aesthetics care needs. Ever Grateful !!! read more

I do not like to waste my time writing reviews but I felt strongly about doing so given my experience. First of all I had to call 3 times to even try to set an appointment. I was told repeatedly that, "someone will get back in touch with you to schedule that." On my 3rd call I refused to accept that answer and insisted on holding to finally get the appointment set up. The lady set the appointment, finally achieved after the 3rd attempt. I guess that should have been my red flag then. The day comes for my appointment and I drive 1 hr and about 12 mins (due to Atlanta traffic) and NO ONE is there for my "scheduled" appointment. NO ONE! Imagine my frustration and furiousness after my commute there! Again this has happened on top of the 3 phone calls that it took to set the appointment. In conclusion I'd just say that the business is unresponsive, undependable and all together one that I would not trust! it was an all around terrible experience! Over 2 1/2 hrs of my time, energy & gas wasted after commuting back home! read more

I recently had a laser lipo appointment at skin matters and it was a very disappointing experience. The esthetician was incredibly rude and unprofessional. She barely greeted me, spoke dismissively, and her hostile demeanor made me feel very uncomfortable. It was difficult to relax during the procedure due to her unpleasant attitude. Also the room is not sanitary the needles everywhere dirty !!!!I hope the management addresses this issue to improve their service. I would not recommend this place to anyone seeking a professional and comfortable experience. I had to stop the service and cancel the all package!! That B**** should not be in that place Very disappointed I'm taking my money somewhere else!!!! Be careful stay AWAY they will scam you read more

This is a fraudulent business. I have tried multiple times to make an appointment. I purchased $1000 worth of treatments and followed up 17 times (calling and texting as they suggest) to make follow up appointments as you need consecutive ones for laser hair removal. DO NOT SPEND YOUR MONEY HERE. Additionally the times I did go, their machine was not working and faulty. Please see "please replace canister" which is the most important part of laser hair removal. This business is a scam. read more

Skin Matters - Replace Canister. What it says every time I'm there. Online says that is what is needed for laser to work. - Laser Hair Removal Near Me - Atlanta, Georgia

Who is not giving this place five stars? Between the prices and the quality of service it's Atlantas best kept secret! I saw a really good deal on group line, and I desperately needed a lot of things done- i had just gotten out of the hospital, and I have been having so many seizures that all of my previous work had been completely ruined along with my natural face, I mean, it was bad. And it was traumatic and I walked into six of the sweetest woman i've ever met in my life... they all came in, and they were all helping and trying to figure out what to do- my face was going through almost complete paralysis on the right- it took two times and it honestly took tara. Lol. First of all, I can't say enough.Nice things about lisa the owner- i just can't.She is amazing.I see, does everything you see knows everything.She is just brilliant. And Tara is a magician. In an artist. I'm from south beach- i honestly think the quality of service here at most places are a joke but good enough- no I found the south beach level injectionist with GA prices and I would probably come back to ATL just to see her if I go back to miami! Think about that! I have never heard of anyone coming from miami to georgia to get anything done i'll add a picture when I have makeup on and they're fully set! Oh, and if you see the dion groupon, just please call them- lol she'll honor the deal but I hate groupon just screenshot it and call up there! read more

Horrible customer service. Don't answer phone. Don't record anything. Multiple people here at 9 for appts and no one here to let us in or do them. Don't book here. read more

I had the most amazing facial with Dana at Skin Matters. She was knowledgeable and had terrific energy. I will be back soon!

The botox treatment that you purchase from Groupon is 100% a scam!! I had saline injected directly, confirmed by my dermatologist. I am working with the legal team at Groupon to have this business removed. DO NOT VISIT!! read more

THIS IS A SCAM!!! Skin Matters had a great special going on Groupon. Unfortunately it was too good to be true. I purchased 120 units of Dysport on Groupon. One of my girlfriends also purchased 120 units. We called and were able to get an appointment a few days out back to back. I arrived while my friend was being treated and immediately felt nervous as the office didn't seem to be very clean, the receptionist was virtual, and the two employees seemed to have some disagreement going on over one girl taking the other girls "tips". My friend came out and was told it would be an additional $150 something dollars. She paid for that on top of the Groupon and warned me that the rooms are nothing like we are used to but the girl seemed nice. I went back and was shocked to see the room, trash over flowing on the ground, the paper protecting for the chair was only pulled down on the head rest, it was extremely small only two people can fit almost like a closet. I received the injections which were extremely painful (not the usual) I left the disgusting room (that I clearly had no business to be in in the first place) and spoke to the virtual assistant/computer at the front desk. I was informed they needed more than the 120 units and paid the difference of $6. I handed the lady that did my injections a $20 for the $6 she requested and she asked if I needed change!? I usually go to upscale spas and have never been asked to tip on top of an injection service let alone asked if I needed my change. My friend advised me that the other girl waiting in the area had been back to them 4 times now post her Botox injections as they didn't work the first two times and the next two were a disaster as well they worked on the third try but when she HALF smiled because half of her mouth was paralyzed my heart sank. She confirmed that she was only back for a refund and had been horribly disfigured. We then left skin matters. My girlfriend and I both spoke about how abnormally painful the experience was and how it felt as if we were being injected to the bone. We crossed our fingers and hoped for the best. Fast forward over a week later I HAD ZERO RESULTS ZERO CHANGES! This is not the norm as I have been getting these treatments for over 10 years now and no where near the volume that they recommended and administered. I called my friend she had ZERO RESULTS too and even worse had paid them an additional $150+ I have attempted to contact the owner no less than 6 times now. I keep getting the girl who schedules appointments she is extremely kind but has zero knowledge of the practice, can not give advise, and only sets appointments. I was told the owner would contact me. Days later the scheduler calls me back advising that the owner is just too busy to speak...I asked about a refund and was told she would repay the message to the owner. Two weeks later/today I call again and get the virtual receptionist/assistant this time he informed me that the owner is busy too but he would relay the message again she must have gotten busy. Upon further investigation on my part this is far from an isolated occurrence! The reviews on Groupon were extremely misleading when you search online the real reviews appear all over. STILL NO RESULTS AND I STILL AM NOT SURE WHAT WAS INJECTED INTO MY FACE! DO NOT GO HERE THIS IS A SCAM!!!! read more

This used to be a really awesome place but they've changed so much. The personal touch of customer service is gone! After my series of treatments I paid for is done I have to find a better and more customer friendly place. It's a great location but that great customer service they used to have is gone. read more

TRASH! Unprofessional, unclean and the wait is insane due to overbooking. There is one esthetician there who is lovely and knowledgeable, but I wish she'd move to a Spa that is worthy of her talent! read more

The receptionist is on Zoom. There are no posted signs to stay off phones, so the waiting room was filled with people FaceTiming and on the phone (very loud and chaotic). The people working were chatting and laughing as people waited close to an hour for scheduled appointments. Would not recommend, even with a Groupon. read more

PLEASE LISTEN TO THE REVIEW ITS TO MANY BAD FOR THIS PLACE TO BE GOOD... wish i would have read before hand most inconvenienced low Quality service i ever experienced in life.... i have experienced far better service in a urban business. does not work with customers schedule at all.. At all check in done virtually they wanted me to announce my credit card information out loud in front of other customers the technician was not the most friendly or informative about my procedure... the place is very trashy equipment very old and service is not worth your money.... in my opinion this is the business scamming people out of their hard earned money to call themselves a business because the service and the quality of the service absolutely is deplorable and sucks.... read more

I don't usually give businesses one star but Skin Matters attitude and professionalism toward their customers really enrage me. I purchased a $200 facial package with Skin Matters and when I showed up to my appointment, because of their new system, I was never put in and the $200 package that I purchased was not in my account. I purchased this package with the esthetician, Tatiana who recommends a series of facials that will fit with my skin. Well, when I showed up to my appointment, not only does she does not remember what package we have talked about, the way she treated me left me disappointed. When I asked to leave and get my money reimbursed, they still had a system error so they ask me to leave first and that they will call me directly to resolve my issue. The front desk receptionist promised to call me on that day but she did not follow through and I end up waiting for three more days and still nothing from them. I then called Skin Matters and left a couple of voicemails but still no on return my calls. After calling repeatedly, I finally got through to a receptionist, and she told me that she did not see the $200 package in my account so please screenshot a receipt to her. I did that, and then she says they cannot refund me the money but can set me up with another esthetician but I declined. I will now have to dispute the charge with my bank. Skin Matter professionalism to their customers is super disappointing. I do not recommend this business. read more

Absolutely one of the worst service I've ever had. They tell you one time to come and then never show up. Did not have any other booking available for the rest of the week so wasted a lot of my time to drive an hour to come just to find out they are not open yet I was told to be there. What a horrible place I highly do not recommend coming here. I hope place like these go out of business. Have some common courtesy for your customers and their time. read more

Skin Matters - Laser Hair Removal Near Me - Atlanta, Georgia

update:Staff resolved my issue promptly regarding scheduling. We've been pleased with results so far.

*Beware of Skin Matters* I was a client at Skin Matters from 2016 to June 3, 2020. I never experienced any laser issues in the past however on June 3, 2020 the aesthetician burned my skin with the YAG laser. I knew something was wrong as soon as the session was over. I was given an ice pack to place on my skin and sent away. The next day on June 4, 2020 I looked in the mirror and I was horrified. I immediately called the office and asked to speak with the owner Lisa. Lisa claimed I was experiencing skin Hyper pigmentation and suggestEd that I immediately begin using a skin bleaching cream on my face. She did provide me with bleaching pads however; the pads only lightened my entire face. I've since visited a Dermatologist who determined that the dark laser burn marks all over my face were the result of laser burns. I've attempted to reach out to the owner Lisa for a refund of the money I paid for the treatment package but she has refused to refund me. I strongly would not recommend that you get laser hair removal treatments at Skin Matters. I'm still incredulous and my skin has not fully healed or returned to its natural color. I enclosed below photos of what my skin looked like before the laser treatment on June 3, 2020 and photos of what my skin looked like the day after the laser hair removal treatment. read more

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I went to skin matters today for filler and Botox and could not be happier with the results. My best guy friend saw me afterwards and said Wow! The Botox had not even had time to work so I can't wait to see the final results. The ladies are great, feels like being with a group of friends and they are as excited about your great results as you are. read more

I made an appt about 7pm last evening for 5:50pm today. I'm told that per policy an appt cannot be cancelled within 24 hrs without a charge ... but the appt was made within the same 24 hour window. It would not be possible. I asked for an appt for tomorrow in lieu of this evening. When you start felling a repeat customer; then, you no longer want that customer. No one site but the receptionist answering my call and the esthetician. Owner not available. read more

Skin Matters - Groupon purchase for 6 treatments. Here for initial consultation. - Laser Hair Removal Near Me - Atlanta, Georgia

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IF I Could leave no stars I would For starters 1. Horrible customer service. I purchased and "UNLIMITED package" only to come in for my appointment one day and be told that I had to repurchase a package bc my 8 sessions had expired. MY problem wasn't even that I had to purchase a new package but rather that they never found it fit to let me know ahead of time, I just came in for my service & BOM "we can't do anything to help you unles you give us this money that we did not forewarn you about." 2. Their Lazor does not work... I went for 8 sessions for 2 spots & hair is still growing, actually hair started to grow places throughout they didn't grow before. I also got burned multiple times 3. I'm a woman of color and I don't think this place knows how to handle darker tones bc I got burned multiple times This place is a SCAM, no wonder the turn around on employees is so high. Litterally every time I came someone was fired & replaced read more

I hate to write a bad review after receiving excellent customer service during previous visits. However, how my concerns after treatment were handled I had to inform the public that's considering this business. I went in yesterday for Dermaplanting, a simple service, and today I look like I got in a bar fight: cuts and scrapes on forehead, nose and chin. Skin Matters response: cream to help with healing and MAKEUP can be applied to cover until they heal!!!! I'm still awaiting an apology. To add insult to injury, they wouldn't even accommodate me seeing the physician tomorrow since his only time slots were during my time of worship. Beware! Pics will also be posted too! read more

Skin Matters - Cuts from after receiving dermaplaning at Skin Matters in Buckhead - Laser Hair Removal Near Me - Atlanta, Georgia

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Seeing that this is my 3rd full body package (12 full body treatments per package) for Laser Hair removal, I feel pretty familiar with how this works. This place has changed. There is no front desk person working there and, usually only one person doing everything. One time, the receptionist was on a computer, all of a sudden this face on the screen was talking to me and said she was checking me in. That was different. Leah is a very sweet technician and I feel she knows what she is doing but, my results are non existent. What normally took 50-55 minutes per unrushed treatment now takes 20-25 minutes. I don't know if the machine needs a tune up but all of the areas treated look like nothing has changed. All the hair comes back within a day or two, just like I've had nothing done at all. Seeing that I've been at this hair removal thing for a long time, I understand what is normal for me. This is not normal, it's ineffective. I'm really sad that this place has changed this much, unless things change for the better, this is more than likely my last purchase from Skin Matters, Buckhead location. read more