Had exactly what I was looking for. Good selection, good prices. I have been a DSW fan for many…read moreyears and will continue shopping there.

My husband and I went to this store today to return a gift and purchase a replacement gift…read more Unfortunately, I needed to use the restroom but was told there was no public restroom. I thought if you were a customer you should be able to use the restroom. I was told to go next door to Barnes & Noble and use theirs. I can't understand why a paying customer is told to go to another store and use their restroom! Needless to say that will be the LAST time we will shop at any DSW!!! The clerk was very rude to my husband! This happened today, Jan 4th, around noon. ,

Happened to be in need of some shades due to this crazy heat, and they have Goodr; which was…read moreexactly what I was after. Just so happens they also had a shoe release for On Running the same night and a large community event. Pop-up beyond 5k run, all pace groups and very welcoming. The On team and the Road Runner teams worked well together and put on a great time to the local running community. Be sure to give them a follow on community events and participate. Well worth the pop through and they have a multi-day community driven run club if you need differing miles options (currently Thur / Sat).

I came into the store because I just got into running more and I needed some running specific…read moreshoes. The staff is very friendly and helpful. They do seem to be running around a lot and may be a bit understaffed but are able to manage it well. They definitely work as a team at the store. I've been in multiple times so I've seen it happen each time. After going through the fit process, finding my shoes, and leaving and being so satisfied, I brought my husband back for the same process and he was also very impressed. Some of the stuff that they did not have in stock, they were able to order it and it gets to my house within two days so I have no complaints. Really enjoy the store and being a member and will definitely be back. They also have a great perks system for their VIP members.

The moment I walk into this store, i feel like a family oriented environment. Blake is always…read moremostly here, and always so Eager to help As well as the other Associates are very helpful and had excellent customer service. Great place to shop

I purchased a pair of Skechers work shoes in July of this year and after only 3 months of wear,…read morethey are falling apart. I took them back to Famous Footwear, where I purchased them, to get help with the inferior product that was sold to me. Guy El, ?, said he could not, and would not do anything for me. This only supports the evidence that customer service in this country has disappeared. Skechers makes a garbage product, and Famous Footwear knows nothing about customer service. Horrible experience from both.

This is actually the Broomfield location I am reviewing, but close enough. Called yesterday for the…read morecost of a full resole on a pair of boots. $80.00. Sounded good. Went in today to drop off the boots. $110. A classic bait and switch, which is illegal. No offer to honor the quote or even meet me halfway and I was in a bind and had no time to shop around. So for $30 more they not only get this bad review, but I will not do business with them in the future. Neither should you.

Amazing store, great selection of high quality shoes and accessories. Staff has been friendly and…read morehelpful most times I've been. Nice restrooms haha and lots of parking.

This store is the worst. Two different trips to return brand new perfect shoes within their 14 day…read morereturn policy and still have to come back. This is the worst store. DO NOT SPEND MONEY HERE. Edit: Shortly after this post, Derek, the district manager, reached out directly to help rectify this situation. I am now hopeful that a third trip to the store will result in a successful return. Fingers crossed!

Saturday afternoon the mall is jam packed the kids in this store are staying calm helping everybody…read moreout great attitudes all around give these guys a free pair of sneakers

The service was great so many cute things for a good price!! It looks like a small selection but in…read morereality big!

I love this store. I'm treated so special everytime I visit. That they even bring out clothes that…read morethey have me in mind when they except consignments. They know my likes and dislikes. I feel like a family! Bonnie Sellers

Great customer service if you are buying but if you bring in a return......watch out! As I was next…read morein line, the sales lady made me wait while she took a phone call that lasted 10 minutes while I was just standing right in front of her at the check out. She actually gave me a dirty look as I entered the store with my return. On top of that, she refused to give me a receipt for my return, so I'm still unsure the transaction really went through. If a customer is in your store, the customer should always take precedent over a phone call, return or purchasing. Really poor service and very rude. I don't think I'll ever go back to this location again.

Giving a five star rating simply because I walked in the store this morning, and they handed me a…read more$25 gift card, no strings attached!! I put it to good use on a pair of new Crocs. Thank you!!!

Unacceptable Treatment Toward My Husband…read more I am writing this review on behalf of my husband, who was treated extremely poorly by an employee named Patrick. When the register kept giving an error, my husband suggested moving to another machine. Instead of considering that the register might be malfunctioning, Patrick insisted the issue was my husband's card and spoke to him in a dismissive, unhelpful manner. A short time later, another customer experienced the exact same problem on that same register -- clearly showing the machine was the issue, not my husband's card. To prove it even further, another employee stepped in and rang him up on a different register, and the card went through instantly with no issues at all. There was absolutely no excuse for the way Patrick treated my husband or for refusing to simply try another register. This level of customer service is completely unacceptable and needs to be addressed.

I have found the workers to be always kind, Polite, and helpful when I needed help…read more The floor of the store appears well kept. You can find good deals on clothing, but it takes a little while to look. As another reviewer remarked, the bathrooms are a horror. I don't know how the people who work there can stand it.

Dakota and Kent are awesome! The team was so helpful with finding me the right shoe for my needs…read more 10/10 experience!

I purchase a pair of the Iron ranger Heritage series boots less than 9 months ago and the soles…read morehave denigrated to smooth in some spots. Most of this time is winter. I figured I buy one last pair of boots and go big on a good pair, oh yeah I'm 62 years old. I just hung up with this store and was told that the soles are not under warranty and they can replace the sole for $125.00 New boots that are failing. I paid $349.00 for a pair of these " Iron rangers".

I waited around 30 minutes today to use the dressing room at 1:30pm (a sign said closed for 15…read moreminutes), finally some hourly person comes up to me and instead of opening the dressing room she told me it's closed until 5pm. I asked if she could just open the dressing rooms so I can try on the clothing I'd like to purchase. She said no. I dumped my entire cart on the ground. Have fun with that. Why would I buy stuff that I don't know if it fits or not?

This is Worst store I have been to. The worst customer service and experience I have had at any…read moreStore to the point where one of the employees had the audacity to tell is that "you guys shouldnt be shopping at this Store" and even when I thought I heard wrong and asked her what she said she still had the nerve to saya" yea you heard me" thats when I Knew there was something wrong. It didnt help talking to the shift manager since she just brushed it off. We thought this was an isolated event but even at the register the employees were rude. Im not sure how to get a Hold of the general manager or the regional manager but they should analyze better who they hire. This is the only Ross or even store anything like this has ever happened to me.